Connection Cafe

MARCH 17, 2014

Guest post by Mazarine Treyz, author of The Wild Woman’s Guide to Fundraising , called one of the Top 10 books of 2010 by Beth Kanter, and author of the Networked Nonprofit. Her second book is The Wild Woman’s Guide to Social Media, published 2012, given a 5 star rating by About.com. Her latest book, Get the Job!

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Calendar Retention Donor Empowerment 39

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 27, 2019

My colleagues, Maddie Grant and Jamie Notter, have just published a new book, “ The Non-Obvious Guide to Employee Engagement (For Millennials, Boomers, and Everyone Else) which provides a wealth of practical information and strategies. So, why are we spinning our wheels?

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Culture Grant Survey Guide 97

Bloomerang

AUGUST 21, 2023

1,071 fundraising professionals were surveyed at small and medium-sized nonprofits supporting a variety of causes. Multiple, practical action steps are presented below to advance your fundraising based on the survey results. See my book, Fundraising 401 , Chapter 10, “Finance & Fundraising Are Not in Opposition.”)

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Action Report Practice Fundraising 73

Whole Whale

SEPTEMBER 8, 2023

Decades before the dawn of digital ads and social media, advertising legend David Ogilvy penned his seminal book “Ogilvy on Advertising” sharing hard-won lessons on how to effectively persuade consumers. Survey existing donors on what compelled them to support you before. Remember your goal is persuading consumers.

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Lesson Fundraising Digital Test 59

Bloomerang

SEPTEMBER 4, 2018

According to Roger Craver in his book Retention Fundraising , “The average nonprofit has a 60-70% chance of getting additional gifts from current donors, a 20-40% chance from a lapsed donor and a 2% chance from a prospect.”. Survey your file. How many times in a typical day are you invited to take a survey? Does it work?

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Donor Tips Retention Files 52

Eric Jacobsen Blog

JULY 17, 2023

The new book, Power To The Middle , shows how managers are the crucial link between a company’s ground floor and top brass. Most importantly, by the end of their book, the authors sum up their insights and provide a playbook that will help senior leaders let go of the command-and-control mindset that has hobbled their managers for so long.

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Management Work Authoring Leadership 52

Eric Jacobsen Blog

OCTOBER 18, 2022

Other research has shown that having a four-day workweek can include cost savings, increased productivity, and employee retention. Prior to DH, Lim helped create the world’s first series of Culture Books at Zappos.com, where she consulted for eight years. 5000 list, becoming one of the fastest-growing private companies in the US.

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Share Japan Life Blended 75

Eric Jacobsen Blog

MAY 31, 2011

Overland Park, KS-based author Leigh Branham is conducting a survey called," Decision-to- Leave " Post-Exit Survey. He will incorporate the collected data into an updated and revised version of his popular book, The 7 Hidden Reasons Employees Leave , first published in 2005.

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Authoring Survey Skills Culture 49

Bloomerang

FEBRUARY 21, 2023

They, in turn, may “return the favor” (which is a huge reason donor retention, per the Fundraising Effectiveness Project reports , remains at under 20% for new donors and just 46% for all donors). Perhaps survey your supporters to find out what types of communal events they might enjoy. But it’s much more than that.

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People Community Facilitation Philanthropy 110

ASU Lodestar Center

JANUARY 23, 2019

Staff retention seems not only difficult, but near impossible to understand because of the intense amount of work. It is time to take a deep breath and consider the possibility you have approached staff retention incorrectly. In this survey, results show that 48 percent of employees want to enhance job satisfaction.

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Arizona Retention Environment Interview 40

Neon CRM

AUGUST 24, 2023

Fundraising Effectiveness Project (FEP) The Fundraising Effectiveness Project (FEP) is the industry standard for donor retention stats and other related donor engagement metrics. How to use it : Your organization should be prioritizing donor retention rates as part of its operations.

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Hype Research Marketing Benchmark 52

Eric Jacobsen Blog

OCTOBER 5, 2011

"Frustration in the workplace is a silent killer," claim authors Mark Royal and Tom Agnew in their terrific new book, The Enemy of Engagement , coming out this month from Amacom. Note: Thank you to Amacom for sending me an advance copy of this book.

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Review Empowerment Authoring Skills 52

Bloomerang

MAY 10, 2022

We’ll explore: How does donor stewardship impact donor retention? How does donor stewardship impact donor retention? Your donor retention rate measures how many donors continue to give to your organization over time. Your donor retention rate measures how many donors continue to give to your organization over time.

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Relationship Donor Build Tips 93

Bloomerang

JUNE 14, 2021

A new survey from McKinsey finds responses to the Covid-19 pandemic sped business adoption of digital technologies by several years—and many of these changes will likely be here for the long haul. Survey results suggest a seven-year increase, on average, in the rate at which companies are developing digital products and services.

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Digital Strategy Nonprofit Phase 117

DipJar

NOVEMBER 15, 2022

Participant retention. Volunteer retention. For example, an output metric for a literacy program might be the number of books read by program participants. Number of participants. Participant satisfaction. Participant engagement. Participant demographics. Program attendance. Program completion. Services delivered. Assessments.

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Metrics Impact Guide Literacy 52

CauseVox

JANUARY 31, 2022

In CauseVox’s 2021 PNPL Survey , respondents indicated that not only do they prefer an installment option for donations, but this option would lead them to give larger gifts more frequently. While recent surveys indicate that PNPL is preferred by donors, that doesn’t mean we can forget about them! PNPL gives the people what they want.

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Pledge Campaign Fundraising Florida 52

sgEngage

AUGUST 16, 2021

In the Blackbaud Institute’s incredible npExpert free e-book, The Great Reset: Moving Into the New Normal with Intention , Dr. Una Osili opens with some key findings from the last year of fundraising data compiled by the Lilly School of Philanthropy. Most notable is that in a recent survey of nonprofit organizations, 80.5%

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Strategy Nashville Platform Fundraising 112

Eric Jacobsen Blog

FEBRUARY 27, 2015

Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, awhile back completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies. You can learn more about how to do that in his book, Re-Engage. Employee Engagement Employee Retention'

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University Kansas Retention Survey 40

Eric Jacobsen Blog

JANUARY 4, 2012

A survey by the Society for Human Resource Management shows that job security is what matters most to employees. Employee pay often is not the most important driver for employee retention. And, having that job security helps to keep employees loyal. Okay, that's really not too surprising during these times of high unemployment.

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Retention Skills Summary Survey 61

ASU Lodestar Center

DECEMBER 14, 2012

Although it had been in existence for 13 years, the organization had no audited financial statements, had only three board members (including the executive director), was not clear about how donor money was being spent, and had a clear conflict of interest with the executive director promoting personal book sales through the nonprofit.

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Government Lesson Research Asia 80

Nonprofits Source

OCTOBER 30, 2023

Consider these best practices to show your gratitude and boost your volunteer retention: Craft personalized thank-you messages: A generic thank-you message doesn’t speak to the unique role your volunteers play in your mission, so it’s important to tailor your thank-you notes to the individual.

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Virtual Volunteer Experiment Tips 52

sgEngage

MARCH 4, 2022

But you’ve heard every last tip in the book, so what else is there to learn? . In the first half of 2021, OneCause conducted a survey of 1,026 Social Donors to explore how giving has evolved during the pandemic and what lessons we’ve learned from the virtual fundraising pivot. Younger and more diverse donors are giving.

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Studies Experiment Giving Generation 81

CauseVox

JULY 18, 2023

Measure donor engagement: Review donor retention rates, average donation amounts, and overall satisfaction of your donor base. Seek donor feedback: Conduct surveys , focus groups, or one-on-one conversations with donors to gain insights into their interests, preferences, and concerns.

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Develop Fundraising Pledge Track 76

Connection Cafe

APRIL 9, 2014

They surveyed dozens of fundraisers, both on the consulting and organization side. Here are a few big takeaways: - Mid-level donor prospects represent significant income potential and greater retention stability—probably even more than major donor prospects. Sea Change probed the state of mid-level giving.

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Report Case Study Retention Research 39

M+R

FEBRUARY 5, 2021

And, unfortunately, the reverse is also true—what seems like a minor drop-off in your mid-level acquisition or retention rates can create enormous drag on your revenue. . M+R client Union of Concerned Scientists invited their mid-level members to send in book recommendations. Goals + strategies. Analyzing the results.

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America Digital Audience Channel 105

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 26, 2016

Survey for their input. There are great cheap or free online survey tools you can use to solicit their feedback. If we do a better job treating our donors like real partners – it is not only the right thing to do, it will also lead to better donor retention and greater increases to their support.

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Fundraising Relationship Survey Phone 50

Qgiv

SEPTEMBER 14, 2021

Whether your auction is live or silent, participants will enjoy the opportunity to bid on and win items, especially because people are typically working to get gifts for loved ones and book travel around this time of year. Book a venue, entertainment, and catering. Focus on new donor acquisition and retention. Host a concert.

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Campaign Ideas Giving Tips 98

Get Fully Funded

MAY 4, 2021

Is there a survey? Books they might want to read? Creating a quality volunteer handbook will strengthen your Volunteer Program and improve volunteer retention and satisfaction. Feedback: It’s important to gather feedback from volunteers on their experience and how they think the Volunteer Program could be improved.

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Volunteer Create Policy Roles 119

Eric Jacobsen Blog

MARCH 16, 2011

Those disappointing findings called out by Branham were : 84% of survey respondents say that "disengaged employees" are one of the three biggest threats facing their business. The report is based on a survey of 331 C-suite executives (CEO, CFO, CIO, etc.) The first book Branham wrote was, The 7 Hidden Reasons Employees Leave.

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Europe Survey America Companies 45

Connection Cafe

APRIL 21, 2020

While most institutions have been able to successfully transition students to online learning, admission leaders are still adjusting their strategies to promote new student growth and sustain retention despite the changing times. Some campuses have ordered Chrome Books that students can borrow for success.

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Student Tips Classes Virtual 31

Bloomerang

MAY 9, 2021

Here at Bloomerang, we specialize in donor retention. Retention is the key to maximizing your fundraising strategy, and appreciation is at the root of that strategy. Dr. Adrian Sargeant conducted a survey about why donors stop giving. At first you’re disappointed, but then you simply start to forget about the whole incident.

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Ideas Donor Strategy Create 133

Bloomerang

MAY 9, 2021

Here at Bloomerang, we specialize in donor retention. Retention is the key to maximizing your fundraising strategy, and appreciation is at the root of that strategy. Dr. Adrian Sargeant conducted a survey about why donors stop giving. At first you’re disappointed, but then you simply start to forget about the whole incident.

Ideas 133

Ideas Donor Strategy Create 133

.orgSource

DECEMBER 11, 2023

In an interview for our Book Association 4.0: When ABMS surveyed participants, the product satisfaction level was 90 percent. Increased ROI Advantages: Improved customer acquisition and retention. Getting a “wow” from a happy customer is lightning in a bottle. There is no substitute for that emotional high-five.

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Tech Gartner Online Platform 221

NonProfit Hub

JANUARY 4, 2016

Retention Rates Stink. According to the Fundraising Effectiveness Project’s 2015 Survey , only 19 percent of new donors to nonprofits give again after their first gift. One of my favorite relationship books is, “ Men Are Like Waffles – Women Are Like Spaghetti. ” It’s actually never over.

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Blended Conversation Mail Gift 28

Eric Jacobsen Blog

MARCH 24, 2013

" Frustration in the workplace is a silent killer," claim authors Mark Royal and Tom Agnew in their terrific book, The Enemy of Engagement. Note: Thank you to Amacom for sending me an advance copy of this book. Further, "in an organizational context, frustration is not as simple as failing to get something you want.

Empowerment 40

Empowerment Authoring Skills Roles 40

BoardAssist

FEBRUARY 24, 2015

Don’t miss his new book: Retention Fundraising. Or, Send them a survey and ask for their frank personal responses. Gail’s book, Fired-Up Fundraising: Turn Board Passion into Action (Wiley/AFP) is the “gold standard guide to building successful fundraising boards.” . 7 Ways to Build Highly Committed Donors.

Donor 40

Donor Create Brazil Newsletter 40

Association Analytics

JUNE 2, 2021

As we discussed in our recent blog post about retention, data isn’t one dimensional. For example, members who buy a certain book also take a specific course related to the book which leads to them getting a certification. Those traditional metrics are a good starting point, but often do not tell the whole story.

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Product Associations Measure Analysis 282