Company apologizes after AI support agent invents policy that causes user uproar
Ars Technica
APRIL 17, 2025
When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.
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