Company apologizes after AI support agent invents policy that causes user uproar
Ars Technica
APRIL 17, 2025
When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices.
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