The Perfect Volunteer Experience


In deference to Craig and Arianna, the popular SNL cheerleader skit from a few years back, I offer the PERFECT CHEER for the perfect volunteer experience.

How to Design Your Nonprofit Website for Better User Experience

Connection Cafe

Instead, I would describe myself as someone who designs online experiences. So, how do I go about designing better user experiences this year ? 3 Tips to Design Your Nonprofit Website for Better User Experience : 1.

Designing Nonprofit Experiences

Connection Cafe

The following article was originally published in the June 2014 issue of User Experience Magazine. Designing nonprofit experiences can be quite different from designing retail or commercial experiences.

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How Skills-Based Volunteerism Creates Transformational Experiences

Connection Cafe

There were also unexpected discoveries and learning experiences during the day that proved why mentoring is so important. The employee was able to give her concrete guidance on how to break into theater in NYC, and the experience turned into a very meaningful one for both.

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Sharing the Experience of Disaster: Colorado Floods


We wake up four days later to both sun and more rain, 18,000 homes lost or damaged and more than 1,000 people unaccounted for. A number of communities are hearing from officials that with winter approaching, major road failures and other infrastructure may not be repaired for some time.

Identifying the Value of Nonprofit Customer Experience

NonProfit Hub

However, don’t assume the mission alone will sustain that connection—organizations should never lose sight of customer experience. Unfortunately, many nonprofits don’t lean on customer experience to enrich their brands—and it’s costing them. Don’t take experience for granted. Instead, move forward by utilizing existing and expected customer experience to heighten your brand’s effectiveness.

The 2019 Best Nonprofit Conferences Calendar

The Science Behind Engaging your Supporters

The Alliance Management Institute (AMI) is a capstone experience for students seeking the Certified Nonprofit Professional (CNP) credential. It’s an experience. The Xperience Design Project (XDP) is a two-day, business-focused experience for association professionals and partners.

Attendee Experience Mapping - ASAE Technology Conference & Expo

AFP Blog

Attendee Experience Mapping - ASAE Technology Conference & Expo : "What is a Customer Journey Map? They help illustrate individual customer’s needs, interactions that are necessary to fulfill those needs, and the resulting emotional states a customer experiences throughout the process. Often used by Fortune 500 Companies, customer journey maps allow you to walk in the shoes of your customer by traveling with them as they interact with your company.

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The Biggest Digital Fundraising Trends of 2018 (And How To Use Them This Year)

The Science Behind Engaging your Supporters

The necessity of high quality donation experiences, both in terms of email and donation forms, was highlighted by the number of nonprofits investing additional time and resources in providing the easiest and most enjoyable donation experience possible.

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Webinars: Designing Effective Learning Experiences

Beth's Blog: How Nonprofits Can Use Social Media

His research shows that professional development learning experiences need to be as interactive as possible to boost retention. For this exercise, it would have been helpful to have people in each group with some prior real life experience designing an ROI study.

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Improving the Donor Experience Across National and Affiliate Offices

Connection Cafe

Improving the constituent experience. This is part of a series of interest pieces for complex, geographically-distributed nonprofits. Every nonprofit organization has a mission that drives and defines the good work it accomplishes on a daily basis.

7 Tips to Make This Year Your Best #GivingTuesday Ever

The Science Behind Engaging your Supporters

Attract more sustaining donors The influx of donations on Giving Tuesday is exhilarating for nonprofits, but it’s even better when the experience is repeated every month. #GivingTuesday is right around the corner!

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A more seamless log-in experience | Twitter Blogs

AFP Blog

A more seamless log-in experience | Twitter Blogs : 'via Blog this

The 6 Scariest Monsters Nonprofit Fundraisers Are Facing This Halloween

The Science Behind Engaging your Supporters

Users expect a lighting fast experience on your website, from your homepage to your donation page, and each additional second of loading time costs your organization money in missed donations. This October 31 st , it’s not ghosts and ghouls that most nonprofit fundraisers are worried about.

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Tech Conferences Experiment With Exhibitor Dress Code Policies: Associations Now

AFP Blog

Tech Conferences Experiment With Exhibitor Dress Code Policies: Associations Now : ''via Blog this

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Twitter’s New App Refines DM Experience With Suggested Users, Introduces New Interface Experiments | TechCrunch

AFP Blog

Twitter’s New App Refines DM Experience With Suggested Users, Introduces New Interface Experiments | TechCrunch : Twitter is in full on experimentation mode with its latest app update. We’ve talked before about how Twitter is using data to push out big changes to small amounts of people and then make judgment calls about whether to implement those updates on a larger scale

What Drives Gen Z: Is It the Experience or the Cause?

Connection Cafe

For young people, the experience itself is what inspires action and drives engagement. Contrary to what is commonly believed, young people care about, and give to, virtually every major social cause.

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GUIDE: Growing and Sustaining your Volunteer Program

The Science Behind Engaging your Supporters

Find out what they want out of the experience and what you can do to make the program work better for everyone involved. To keep volunteers coming back, make sure that your volunteers have a good experience during every shift.

Online Experiences Need Interaction


Bottom line: Online experiences need interaction. We understood long ago that to produce a successful program, one needs understand the remote participant experience. One thing that all parties involved can agree on, the experience must be able to engage YOU, the learner. .

Class 12 Ally Shares Experience in Program

ASU Lodestar Center

I knew I wanted to continue my education but I was not ready to be back in the classroom setting, I wanted real-life experience. One of my favorite experiences was organizing an event with the Phoenix Fire Department. posted by Ellie Slater Class 12 Public Ally.

Keys to Maximize the Conference Experience

Connection Cafe

Having participated in a multitude of conferences over time – both as a presenter and an attendee – I’ve picked up a few tips along the way to maximize the conference experience.

How To Create A Positive Work Experience

Eric Jacobsen Blog

In the book, The Optimistic Workplace , author Shawn Murphy , explains that the following beliefs are essential to helping create a positive work experience : The team is more important than any individual.

An eCard Experience


So I wanted to share an experience that went well beyond a one-time transaction. I'm often asked for examples of creative, compelling or otherwise "cool" online fundraising campaigns. This Mother's Day my wife and I took Anthony's advice (read his piece on Mother's Day eCards - thanks Anthony!) and donated to Doctors Without Borders, sending an eCard to my mom for the occasion

10 Commandments of User Experience

Connection Cafe

Raina Van Cleave and Nick Finck gave a very informative and succinct presentation on what characterizes a great end user experience. We typically design from the inside out (data > logic > user experience) rather than from the outside in (user experience > logic > data) 2.

MuseumCamp 2014: Experiments in Social Impact Assessment

Museum 2.0

Some of these experiments didn''t yield anything useful, but some were surprisingly helpful proxies for complex human interactions. And here are three of my favorite findings from the experiments: On depth of bridging among strangers. You run a program. It changes kids'' lives.

Here's 28 Reasons Why Your Nonprofit Should Switch to EveryAction

The Science Behind Engaging your Supporters

EveryAction users who rely on its Targeted Email tool experience some of the highest inbox placements in the industry. EveryAction staff possess decades of nonprofit experience.

Charities 'must vet for social media experience when hiring'

AFP Blog

Charities ''must vet for social media experience when hiring'' : The chief executive of Beating Bowel Cancer, who has made the inaugural list of top 30 charity CEOs on social media, says it is essential now that when a charity hires a new CEO, that it is sure they are social-media savvy.

5 Easy Ways Nonprofits Can Use Testing to Increase Digital Engagement

The Science Behind Engaging your Supporters

Different giving options Your donation pages should offer users enough options to meet a broad range of donor preferences, without creating a cluttered and confusing experience. There’s no secret trick to instantly improving digital engagement for nonprofits.

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How the Indianapolis Zoo Preserved their Visitor Experience with Dynamic Pricing

Connection Cafe

With the opening of the orangutan center, Zoo administrators knew attendance was going to experience a significant increase. In order to preserve their visitor experience, the Zoo had to do something to manage this new volume.

3 Steps to Getting Your Board More Involved in Fundraising

The Science Behind Engaging your Supporters

You may be lucky enough to have board members who have experience soliciting donors, but most of your board members will need to work up to it. During your one-on-ones, boost their confidence by connecting their previous experiences to fundraising skills.

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GUIDE: Voter Registration Campaigns for Nonprofits

The Science Behind Engaging your Supporters

It’s always best to check the rules of any location that you plan to be in advance, to ensure a smooth and enjoyable clipboarding experience.

4-Part Anatomy of an Ideal Nonprofit Volunteer Experience

NonProfit Hub

Whether you’re a large nonprofit looking for a corporate group, or a small nonprofit who needs one or two hands around the office, here are the four parts of an ideal first-time experience for your nonprofit’s volunteers: 1. On-Site Experience.

4 Easy Ways to Prepare Your Website for End-of-Year Fundraising

The Science Behind Engaging your Supporters

Whether someone navigates to your donation page from your website’s homepage, a social media post, a direct mail piece, or other communication, the message and experience should be unified and cohesive.

7 Tips to Make Sure That Your Nonprofit Fundraising Event Doesn't Flop

The Science Behind Engaging your Supporters

By providing these donors an incredible experience, you’ll give them the opportunity to socialize, network, and support your mission. Nonprofit fundraising events are a great way to raise money and increase your organization’s profile at the same time.

Graduating Ally Shares Experience in Program

ASU Lodestar Center

College had been stressful and I felt I wasn’t getting the experience I had expected. After graduation, I knew something needed to change and I began researching opportunities that would allow me to experience the social service world. posted by Cierra Hughes Class 12 Public Ally.

Enhancing the Donor Experience : FundRaising Success

AFP Blog

Enhancing the Donor Experience : FundRaising Success: "n her presentation at the 47th AFP International Conference on Fundraising in Baltimore earlier this month, Bridget Brandt, senior marketing manager at Sage Nonprofit Solutions, discussed some keys to creating loyal donors through their experiences with your organization.

Data in the Museum: Experimenting on People or Improving Their Experience?

Museum 2.0

I came back to this question as I listened to the most recent RadioLab podcast about Facebook''s mass social experiments on users. For years, Facebook has teamed up with social psychologists to perform social experiments through small changes to the Facebook interface. It''s as if we are OK with a company using and manipulating our experience as long as they don''t tell us about it. W e tweak language and seating and lighting--all to impact people''s experience.

How To Make Social Media Experiments Fun!

Beth's Blog: How Nonprofits Can Use Social Media

I like to have fun experimenting and that’s just what I’m doing on my Facebook Page , a place for learning, and sharing insights about best practices in social media for networked nonprofits. I learn so much from the conversation threads and people sharing what they do.

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What Does a Great Distributed Digital Museum Experience Look Like?

Museum 2.0

I've been thinking recently about distributed content experiences--ways for people to interact with museum content (art, history, science, etc.) Distributed mobile content experiences seem to suffer from two basic problems: Underwhelming entry points.

The Blackbaud Index: Online Giving Continues to Experience Double Digit Growth | Blackbaud News

AFP Blog

The Blackbaud Index: Online Giving Continues to Experience Double Digit Growth | Blackbaud News : "he Blackbaud Index today reported that overall charitable giving to nonprofits increased 1.3% and online giving increased 13.2% for the three months ending May 2015 as compared to the same period in 2014. As reported in the 2014 Charitable Giving Report, overall giving grew 2.1% while online giving grew 8.9% for the full year 2014 compared to the full year 2013.

DSO’s “Symphony in D”: A Participatory Experiment to Watch - NPQ - Nonprofit Quarterly

AFP Blog

DSO’s “Symphony in D”: A Participatory Experiment to Watch - NPQ - Nonprofit Quarterly : ''via Blog this

Hyper-Personalization: Using Donor Data to Inspire Loyalty to your Healthcare Foundation

Connection Cafe

Can you imagine the donor experience for a donor who is made aware through a “transactional” word of how a charity views them? As we crawl into a new year, hyper-personalization is a buzzword slowly creeping into the charity lexicon and bound to increase its prominence as the year unfolds.

CRM must deliver cross-channel experience | TMA Resources

AFP Blog

CRM must deliver cross-channel experience | TMA Resources : Crossing channels Speaking to TechTarget, Natarajan, global head of CRM enterprise solutions for Tata Consultancy Services (TCS), said offering a cross-channel experience is one of the greatest challenges that many organizations face.