Book Review: Measuring the Networked Nonprofit

Amy Sample Ward

I recently got my copy of Measuring the Networked Nonprofit by Beth Kanter and Katie Delahaye Paine. In the foreward, Beth and Katie say that “measurement is the secret sauce; we provide the recipe.” One that really speaks to me is the point that “measurement helps nonprofits understand and improve their social networks.” bookreview resources beth kanter book review measurement netnon

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4 Ways to Measure Volunteer Program Return on Investment (ROI)

Volunteer Hub

Here are 4 ways to measure volunteer program ROI and ensure you are getting the highest amount of value. As your nonprofit grows, so does the need to optimize your volunteer program and effectively measure ROI. Measure Volunteer Value. Measure Community Reach.

ROI 78

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Measuring Matters


There is a continuous discussion going on in the nonprofit space that’s centered on measurement. We all know that measurement and determining return on investment (ROI) is important so we’re thinking about how to determine what success looks like in the social media world. Over the years nonprofits have figure out how to measure a lot of things.

Redefining Measurement and Value


Generations of fundraisers have been trained to measure success around one specific metric—revenue. There are other ways to measure success, and it depends on changing the idea that revenue generation is the only form of success. kimbia Leadership measurement Miriam Kagan nptech nten Fundraising Miriam Kagan. Senior Fundraising Consultant. Kimbia.

Happy Customers? 3 Key Customer Satisfaction Metrics to Measure

Find the free stuff

Mastering this feat is only possible if you’re measuring your efforts and changing for the better. 3 Key Customer Satisfaction Metrics to Measure appeared first on Business is mainly about keeping your customers happy.

Measuring the Networked Nonprofit

Beth's Blog: How Nonprofits Can Use Social Media

If you work in social media or PR for that matter, and you are concerned about measurement, then KD Paine is already high on your list of must go to sources. I’ve been following her work for at least five years and had the honor of facilitating a SXSW Panel called “ Social Media, Nonprofit, and ROI Poetry Slam &# where she was a participant. Not only did she wear a Tiara, but she shared her measurement insights in rhyme. Books Measurement

From Outputs to Outcomes: Measuring the True Value of Volunteering

Connection Cafe

As nonprofit leaders, we often struggle to measure and report on what matters most: outcomes – how the project impacted our work and constituents and exactly how much of a difference it made. How does the impact measurement framework work? Impact measurement can be daunting.

5 Steps To Simple Nonprofit Performance Measurement


Big data and robust analytic measuring tools have enabled this revolution to go from a pipe dream to reality in only a few short years. Everyone wants to compare the success of their organization to a measurable analytic. Analytics are by far the easiest and best way to measure the effectiveness of a technology implementation, fundraising campaign, or content marketing plan. Start measuring, and reporting. Keep measuring.

Technological Protection Measures and the Blind

Beneblog: Technology Meets Society

Why Circumvention for the Purposes of Access is Crucial A Bookshare Briefing Paper Prepared for the Diplomatic Conference for Visually Impaired Persons The distributors of digital content often use technological protection measures (TPMs) to discourage the making of unauthorized copies.

Measure what Matters


Exploring what to measure is the first step on a journey to greater impact. Chari Smith. Founder. CRSmith Consulting. Are these the data you're looking for? How can nonprofit organizations know what is working, what is not, and what impact they are making? They can achieve this understanding by implementing a realistic and meaningful evaluation system. Data evaluation Leadership

How To Make Measurement Fun!

Beth's Blog: How Nonprofits Can Use Social Media

Last week I wrote about nonprofit “ measurement malaise &# that keeps some nonprofits putting a measurement strategy for their integrated communications campaigns into practice. In the comments, I asked how can we make measurement fun ? We measure EVERYTHING, all the time. Most people view measurement as punishment, not something fun or valued. Some ways to make measurement sexy include focusing on the results by celebrating them. Measurement

Measuring Conservation Effectiveness

Beneblog: Technology Meets Society

Measuring outcomes is difficult, measuring activities is easy. But, if we only measure activities, we could find ourselves being "successful" while the species we're trying to protect goes extinct or the biome we're trying to protect loses viability and diversity. At a two-day event at the Gordon and Betty Moore Foundation on changing an entire movement. The people attending all believe that we have to focus much more on conservation outcomes: are there more tigers?

Measuring Digital Maturity


As digital marketing technology continues to evolve at a rapid pace, organizations are making large investments to keep up with new innovations; it’s more important for them than ever to measure the progress and impact of their digital programs. This impact needs to be measured through the lens of the company’s overarching goals and performance. What are the challenges associated with digital maturity measurement? Andrew Blackmore. Director of Marketing & Analytics.

Measuring Social Media Outcomes Is Easier than Measuring Hurricane Strength

Beth's Blog: How Nonprofits Can Use Social Media

While my family and their home dodged a bullet, like millions in NYC, other locations had catastrophic flooding and there was a loss of lives. We learned that it predicting the path of hurricanes is a more precise science than the measuring their destructive force. I was lucky enough to snag an interview with Jessica Kirkwood from HandsOn Network who oversees social media strategy about how the strategy and measurement component for this campaign. Measurement

Social Media with M+R: How to Measure the Metrics that Matter


Through her work with clients like the Wildlife Conservation Society and her love of (math) problem solving, Amy has picked up a lot of wisdom + I wanted to better understand her process for approaching a social media campaign and measuring its efficacy. It's not enough to measure "likes" for every post and assume the ones with more had the most impact. Measuring beyond "likes".

Security Measures to Follow For Your Next Hybrid Event


While keeping attendance numbers down can help mitigate the spread of the coronavirus, event organizers will still need to follow a series of COVID-19 safety measures to ensure attendees and participants are protected. . Security Measures to Follow For Your Next Hybrid Event.

Measuring World Hunger Day

Beth Kanter

Note from Beth: My take away from this guest post is the advice that my co-author, KD Paine, has been saying for years. ”Don’t measure the world, if you don’t have the time and resources to do so.” ” It is a key theme in our book, “ Measuring the Networked Nonprofit.” Measuring World Hunger Day – a guest post by Geoff Livingston. To measure the effect of slacktivism, we could look at public tweets, shares, etc.

Can You Measure Love?

Beth Kanter

Later today, I’ll be doing a webinar hosted by Hubspot called “ I love Measurement.” That got me thinking about measurement and how you measure difficult stuff. During this week’s Measuring Networked Nonprofit events in Seattle that included fantastic conversations about measurement, data, and impact, I’ve been reflecting on the “too hard to measure.” Tom Gilb , an engineer and measurement guru.

Measuring the Impact of Your Nonprofit Program

Beth Kanter

A few months ago, I facilitated a mini-innovation lab on measuring impact for grantees of the Google Nonprofit program at the Impact Hub. The workshop used design-thinking based on Luma methodology to help participants develop a communications strategy for measuring impact. The process took participants through an assessment of the problems facing them, collective brainstorming, and prototyping. Create a roadmap for measuring your financial + social impact.

Resources for Measuring What Matters

Beth Kanter

I’ve been curating resources on nonprofit measurement over on Scoop.It, with eye towards collecting useful material related to social media and social impact measurement. The presentation was prepared for the Miami Philanthropy Conference and addresses a familiar issue: Many nonprofits feel that demonstrating impact through performance measurement is a top priority for their programs and communications efforts including social media. Measurement

Is Measuring Your Facebook Edgerank Useful?

Beth's Blog: How Nonprofits Can Use Social Media

What is it and what it means to use it as a measurement for improving Facebook engagement on your Facebook Page? This post summarizes some of the key points and resources shared. Edgerank is algorithm that measures content on Facebook – and since it is a mathematical equation – definitions can get geeky and complex. Measuring Your Edgerank Score. Remember, measurement isn’t counting – you have to get just take numbers out of context.

Measuring Your Social Media Success


And though we are making huge strides as a sector to understand the most effective techniques and approaches to using these tools, we still have a lot to learn about one of the most important areas of social media: measurement. After a year-end appeal, you probably spend some time measuring your results against past campaigns to learn what you did particularly well and what you could improve. Measuring is how you decide which is which.

Measuring Impact: The First Step

Beth Kanter

But it wasn’t until Active Voice brought on a full time evaluator that were we able to identify and actually measure the kind of shifts we think films can contribute to. This is now the core work of Active Voice, designing outcome-oriented strategies and implementing story-fueled, measurable campaigns. In other words, when it comes to measuring the impact of arts and culture, we may be surprised by how much funders, creatives, advocates, and communities have in common.

Measuring the Return on Relationships

Beth's Blog: How Nonprofits Can Use Social Media

Measuring the Return on Relationships by Claire Diaz Ortiz (nee Williams). Although I opened the discussion, I didn’t take it far enough, and too many of you came away with the same, burning question: How can we measure the ROI of relationships? Measuring the ROI of a marketing campaign can be time-consuming, but it’s always straightforward. Measuring the ROI of a fundraising campaign is equally simple. How can you possibly measure the intangible?

Measuring ROI in Multichannel Fundraising


Measuring ROI in multichannel fundraising campaigns can be a lot of work, but … Fundraising Industry Trends Research & Trends multichannel fundraising ROI

ROI 66 Measuring Along the Ladder of Engagement

Beth's Blog: How Nonprofits Can Use Social Media

Yesterday, I had the pleasure of hearing Chip Giller from give a talk at the Packard Foundation about their social media strategy and how they used measurement. The talk was so insightful that I’m sharing what I learned. I’m curious to hear from all of you if you’ve developed a ladder of engagement and how it guides your social media integrated strategy – and measurement approach. Does your organization measure along the ladder of engagement?

What Gets Measured Gets Better

Beth Kanter

Note from Beth: As part of my work this year as Visiting Scholar at the David and Lucile Packard Foundation, I’m running several peer learning groups based on the ideas in “ Measuring the Networked Nonprofit ” and Crawl, Walk, Run, Fly Maturity of Practice model. Nicole agreed to write a reflection about how she went from crawling in measurement practice to running. What gets measured gets better – Guest Post by Nicole Lampe. Measurement

How to Measure the Success of Your Virtual Event


Measuring the success of your event is a key step in evaluating your effectiveness and determining which elements of your event worked well and which came up a little short. . But, how do you measure the success of a virtual event? KPIs to Measure Virtual Event Success.

Measuring Nonprofit Performance at Scale

Beth Kanter

When I heard about Guidestar’s plans to measure high performance at scale, I invited Jacob Harold, CEO and fellow ambassador to share a guest post about it on my blog. GuideStar Platinum: Measuring Nonprofit Performance at Scale by Jacob Harold. And sometimes it can feel that measuring social change is even harder. And feedback requires measurement. We know that nonprofit effectiveness measurement can be complex and contentious.

How to Define, Measure and Communicate Your Impact

NonProfit Hub

It’s hard to ramp up the good work you do if you don’t know how to concretely define, measure and communicate your impact to supporters. When we keep in mind the true meaning of the impact, in all its forms, it helps us discover what’s important when measuring it. Measuring impact. How can you objectively measure a growth in self-esteem or an increase in overall well-being? Specific, Measurable, Achievable, Relevant and Time-Bound.). goals, measure them!

Community Impact: Using Patient Data to Measure Program Success

Connection Cafe

Healthcare Nonprofit Marketing Outcomes + Impact community benefit community impact Outcomes Measurement

Use Facebook To Measure The Cost Of New Members

Wild Apricot

Facebook measure adsYou run a small, nonprofit or membership-based organization and you’re looking for inexpensive ways to gain new members. Have you thought of advertising on Facebook?

Why Measure the Lifetime Value of Members and Customers?

WBT Systems

Why Measure the Lifetime Value of Members and Customers? Read more about Why Measure the Lifetime Value of Members and Customers

How Do We Measure Nonprofit Effectiveness?


If each nonprofit organization is now creating their own theory of change, and their own outcome and impact measurements, how do we compare those to another nonprofit’s outcome and impact measures? Nell Edgington. President. Social Velocity. Data evaluation Leadership Nell Edgington nptech nten social velocity Strategy success Program

Zoetica Salon Insights: Social Media Measurement for Nonprofits

Beth's Blog: How Nonprofits Can Use Social Media

While people are asking questions and sharing resources not related to the monthly theme (this month is measurement), quite a few are. There have been a lot of questions about customized Facebook landing pages and my business partner at Zoetica, Kami Huyse, wrote this fantastic summary of the resources shared. This post harvests some of the insights shared about social media measurement and nonprofits. The Social Media Measurement Checklist. Measurement Zoetica Salon

How Standardize Your Nonprofit’s Social Media Measurement: Use This Grid

Beth's Blog: How Nonprofits Can Use Social Media

. Last week public relations and measurement professionals met in Lisbon for a Summit hosted by AMEC (The International Association for Measurement and Evaluation of Communications). 2: Measuring the Effect on Outcomes is Preferred to Measuring Outputs : Measure your results, not just numbers. 4: Media Measurement Requires Quantity and Quality : This principle is about measuring both quantative and qualitative information. Measurement

Link Love Friday: Measurement, “Unmembership” and More

Wild Apricot

This week''s Apricot Jam link round-up includes posts on: nonprofit measurement; membership models; online communities for associations; nonprofit newsletters; and inspiring your board. Apricot Jam

Announcing Measuring the Networked Nonprofit Book

Beth Kanter

Keo Savon, the young Cambodian woman supported by Measuring Networked Nonprofit book royalties. I’m thrilled to announce the publication of my second book, “ Measuring the Networked Nonprofit : Using Data to Change the World ,” with co-author and measurement goddess KD Paine. The book is about how nonprofits can measure and improve results from leveraging their networks. Buy a Copy of the Measuring the Networked Nonprofit.

Zoetica Salon Summary: Feeding America’s Social Media Measurement Strategy

Beth's Blog: How Nonprofits Can Use Social Media

Social Media Measurement is this month’s theme on the Zoetica Salon hosted on my blog Facebook page. Last week, Dan Michel offered an intriguing answer to this question : “What form of social media measurement does your organization engage in; Community participation, advocacy (earned mentions, discussions), or donations ($ or time)? &#. The theme was “ 30 Ways for 30 Days “ Dan says, “We measured that through each action and each was track-able.

Measurement Takes Center Stage in Bill Gates' 2013 Letter


In the annual letters from Bill and Melinda Gates which was released today, measurement takes center stage. But in the past year I have been struck again and again by how important measurement is to improving the human condition. You can achieve amazing progress if you set a clear goal and find a measure that will drive progress toward that goal.This may seem pretty basic, but it is amazing to me how often it is not done and how hard it is to get right.

How can nonprofits and funders create mutually agreeable performance measures?

ASU Lodestar Center

Performance measurement (PM) informs strategic decisions. To truly move the needle towards ameliorating social challenges throughout the world, we must revisit the efficacy of what has been measured and how. Performance measurement is not objective. Illustration by Jocelyn Ruiz.

How Do We Balance Measuring Outcomes with Measuring to Learn and Improve? (#SM_RE)

Beth Kanter

On April 25, 2013, the Robert Wood Johnson Foundation (RWJF) will host a national convening of leaders from 11 foundations, as well as experts in evaluation, social media, and communications to develop measures for evaluating the impact of social media on foundation outcomes. There’s also a Twitter chat on April 18th at 3 pm EST if you want to talk about social media measurement. I think sometimes there is a disconnect between measurement and the actual practice.

Measurement Wisdom for Nonprofits from Bill Gates

Beth Kanter

Last week, Bill Gates’ 2013 Annual Letter highlighted the power of data and measurement to help lift the world’s most needy up from poverty. I heard about it from several tweets asking me if he had read “ Measuring the Networked Nonprofit ” and colleague, Marion Conway, wrote a great summary of the letter which was also available in an interactive format on the web. You use the measurement as feedback to make adjustments.