The Lack of Risk Performance Metrics Impedes Banks

360 Factors

Bringing about permanent change requires managers to have an in-depth understanding of all the processes, performance metrics, and issues faced throughout the organization. Picking the Right Metrics. The right insights can only be gained if the right metrics are being tracked.

5 More-Important-Than-Ever Digital Marketing Metrics for Nonprofits

Nonprofit Tech for Good

While there are many things vying for your attention, when it comes to digital growth there are only five critical metrics you should look at to help you get the most out of your budget and drive long-term sustainable growth. It needs to be combined with the other metrics to provide value.

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DIY Community Engagement Metrics

Amy Sample Ward

DIY Community Engagement Metrics. Metrics Tracking. >> Internal reporting: Weekly metrics for various platforms •Add metrics as you go. community presentation resources content diy example howto metrics strategy templates webinarI had a lot of fun yesterday giving a webinar for the Nonprofit Webinar series ; it was a whole hour discussing community engagement! Well, from the planning and analysis side, that is.

Using Metrics to Boost Your Fundraising

NonProfit Hub

You might answer this question with metrics like the number of new donors or the number of donations. While these basic figures can be informative from a year-over-year trend perspective, they do a poor job answering questions like: Why did these metrics change? Map Metrics.

Building Leadership Support through Good Goals and Meaningful Metrics

VQ Strategies

This video explores how rethinking goals and metrics for volunteer engagement can be vital to building leadership support for strategic engagement. The post Building Leadership Support through Good Goals and Meaningful Metrics first appeared on VQ Strategies.

Understanding Social Media Metrics

TechImpact

But for some data can be hard to measure and contextualize, and according to a recent post from Beth Kanter’s Blog, it can help to discuss your strategy with people who … Continued The post Understanding Social Media Metrics appeared first on Tech Impact. Blog Mobile Social Tech analytics metrics nonprofit sm4np social media social media metrics

5 Metrics to Track Analyze Instagram Stories

Find the free stuff

The post 5 Metrics to Track Analyze Instagram Stories appeared first on PhreeSite.com. Want to gain popularity on Instagram, but not sure of the best way to reach that level? Do you desire to be an Instagram star or influencer, but cannot find the right way to reach your destination?

Happy Customers? 3 Key Customer Satisfaction Metrics to Measure

Find the free stuff

These three customer satisfaction metrics are worth keeping an eye on: Customer Churn Rate Customer Satisfaction Customer Effort Score We’re going to expose just why your business should pay attention to. 3 Key Customer Satisfaction Metrics to Measure appeared first on PhreeSite.com.

Major Gift Metrics: What You Need to Know

DNL OmniMedia

Using that knowledge, we’ve created this guide to help your team understand major gift KPIs, the metrics you should be tracking, and the top tips to do so successfully. You’ll explore major gift metrics through the following guide: Overview of Major Gift Fundraising Data.

Social Media with M+R: How to Measure the Metrics that Matter

EveryAction

Last week, I sat down with Amy Peyrot, Senior Consultant, Social Media Specialist, and resident mathlete at M+R , to discuss all things social media metrics. Here are some of Amy's thoughts on these common social media metrics and how to achieve them. Goal: Engagement Metric: Overall Engagement Rate. Amy recommends setting metrics around the responses a post receives. Goal: Awareness Metric: Total Reach/Impressions.

Nonprofit Webinars: DIY Community Engagement Metrics

Amy Sample Ward

Topic : Do-It-Yourself Community Metrics. This session talks about the importance of data and metrics to your work and offers how-to guidelines on ways to map and monitor your community and your work. 2011 presentation community diy howto metrics strategy webinarDate : January 19th, 2010. Location : online with Nonprofit Webinars.

The Secret Metric Killing Nonprofit Fundraising (And What To Do About It)

EveryAction

When sending a fundraising email, nonprofit Digital staff are keenly aware of the metrics that they need to achieve; a high open rate means the most people are actually seeing the content of the email, and a high click rate indicates that the email's messaging was persuasive enough to move people to donate. Neither of these commonly cited metrics matter, however, if an email doesn't ever reach a supporter's inbox to begin with.

Metrics: Go Beyond Counting Likes and Followers

NTEN

Instead of focusing on metrics first, ask yourself what you ultimately want people to do. In the same way, many nonprofits still focus too much on counting Facebook likes and Twitter followers as if these metrics are the end goal, and then feel frustrated when they're not getting the results they expected. Data evaluation Leadership Metrics nptech nten CommunicationsJohn Haydon. Partner. SocialBrite.

Top Metrics For Success In Your Website

Confessions of a Non-Profit Executive Director

How will you make a site great? The challenge is that a website is for business, you need the business to grow and therefore do whatever you need to make it great. It’s essential to ensure that your site is ranking higher. Having great content and with a proper design will not be enough.

Dipping Your Toes into Metrics Tracking

NTEN

It's very easy to get overwhelmed when diving into metrics and measurement. Here are some beginning steps to getting your toe in the water with basic metrics tracking (along with some resources to help along the way). Data Leadership metrics tracking nptech ntenJess Main. Operations Manager. National Center for Media Engagement. So, start small.

Better Understanding Nonprofits And Their Facebook Metrics

TechImpact

The post Better Understanding Nonprofits And Their Facebook Metrics appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. Image courtesy of Black Celebrity Giving. Facebook is the flagship social media platform for most nonprofits. For good reason, too. The inherent community nature, pervasiveness of the platform, and the fact Facebook is constantly adding tools for nonprofits to better utilize the social network has made it the perfect choice for most nonprofits.

3 Social Media Metrics Every Non-profit Should Track

NetWits

Are you measuring the right social media metrics or do you have your head in the sand? So what type of metrics are non-profits tracking to determine if they are achieving their objectives? One metric I track on our Blog is RSS or eMail subscribers. Only 28% measure this metric!! Funny enough only 27% of non-profits track engagement metrics and engagement is the single most touted benefit of social media.

Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

But in the Social CRM space, there seems to be a lot more attention paid to what I would call “metrics&# - useful for attracting new donors, and understanding the “emotional state of conversations&# rather than relationships that are trackable to “nurture and retain those donors the organization already has.&#. Example – in Jeremiah Owyang’s report, of the 18 use cases for Social CRM he uses, 7 or 8 of them are really use cases for metrics.

5 Metrics Fundraisers Need to Know to Retain Their Donors

Connection Cafe

That’s why we put together a list of the five essential metrics you need to know, as a fundraiser, to achieve higher retention rates. Tracking these metrics will help you keep a pulse on the current engagement of your donors so you know which efforts are working and which ones need to be increased or modified. The 5 retention metrics fundraisers should know are: Donor Attrition Rate.

15 Fundraising Success Metrics to Start Tracking

Donor Search

They’re called fundraising success metrics here, but they are also… Conducting Prospect Research Data and Statistics Education UncategorizedThis post was written by Bill Tedesco, CEO of DonorSearch. Measuring your performance is a crucial step that nonprofits must take to succeed. There’s no better way of isolating and troubleshooting any ongoing problems. And worry not, there’s no shortage of methods of measuring performance.

Kiss Vanity Metrics Goodbye

Care2

During our discussion, Jessica and I talked about nonprofit and political campaigns obsession with vanity metrics. The other problem with relying on vanity metrics is that it dilutes social media’s real purpose – to be social. And remember the best analytics is the human brain - meaning you are going to have to spend time analyzing and documenting metrics yourself.

If a Metric Changes on a Spreadsheet and No One Notices, Does it Show Impact?

Amy Sample Ward

Establishing regular meetings or processes for metrics review helps position us to learn from the data we’re collecting and be better positioned to identify opportunities to improve. And the highest level metric that they lead with is that they have 20 volunteers, and they have 20 every year. Unless you are going to open up the volunteer opportunities, I question whether reporting that you have 20 volunteers, at least as your lead metric, is helpful at all.

3 Cloud Computing Performance Metrics For Vendor Selection

TechImpact

The post 3 Cloud Computing Performance Metrics For Vendor Selection appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. Image courtesy of Data Hive. Cloud computing is an exciting technology that is projected to become pervasive in not only nonprofits, but in the common person’s daily life. However, there is a sense of discomfort associated with the novel technology.

Methods and Metrics for Assessing Civic Tech

Beth Kanter

Methods and Metrics for Assessing Civic Tech, Guest post by Anne Whatley, Network Impact. In addition to tracking app deployments, Code for America has developed metrics that help them understand their impact on the governments they work with, the communities they engage, and the larger civic technology ecosystem.

How to Tell Your Boss That You Rock: Explaining Digital Metrics to Less Web-Savvy Staff

NTEN

Your website, blog, social media, and other digital platforms are doing really well, and you even have metrics to prove it. Data google analytics nonprofit digital strategy Organizational Culture web metrics IT Staff Meico Whitlock. Senior Manager of Communications. National Alliance of State and Territorial AIDS Directors (NASTAD). How to bear your beautiful, nerdy, data-driven soul to everyone on your staff in a way that helps them appreciate your awesomeness.

Metrics for Building, Scaling, and Funding Social Movements

Beth Kanter

Marino Morino, who wrote “ Leap of Reason: Managing to Outcomes in an Era of Scarcity ” pointed me to this recent report, “ Transactions, Transformations, Translations: Metrics That Matter for Building, Scaling and Funding Social Movements ” by Manual Pastor, Jennifer Ito, and Rachel Rosner with the USC Program for Environmental and Regional Equity and funded by the Ford Foundation. Anyone out there using metrics to measure movements?

Popularity Metrics!

Beth's Blog: How Nonprofits Can Use Social Media

This slide came from a presentation by Rashimi Sinha that I stumbled upon and is focused on a different topic, but I pulled out this slide for "Popularity Metrics." " It connected with some thinking about metrics for measuring blog success and some comments from Stephen Downes : Measuring "your blog's outcome" is ridiculous. Metrics help us -- if we let them -- to keep a balance on what else we might look at to be curious about.

5 Revealing Campaign Metrics You May Be Missing

Connection Cafe

With that in mind, here are four additional metrics to track for your multi-channel campaigns: Homepage Slideshow Conversions. This metric is usually overlooked, but it should be right up there with email conversion rates. It’s an important metric, as 1 in 5 social shares lead to a new donation. So, what are other metrics nonprofits may be missing?

Why Email Deliverability is the Most Important Metric for Nonprofits

Care2

These are often the key metrics a nonprofit uses to determine the success of their digital program. List size. Open rates. Page views. Click-through rates. Dollars donated. However, it’s not the most important one

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Content Metrics You Should Track

Care2

Here’s some great content metrics that strategist Jay Baer highlighted on his blog (thanks for the recommendation Beth Kanter ) which nonprofits can utilize. Some call social media shares vanity metrics because they have turned into such a popularity contest. However, it’s still worth looking at these metrics to see how people are sharing your content. Every nonprofit knows that good content is king.

Nonprofit Social Media Mavens Are Curators of Metrics

Beth Kanter

I’ve been reading Social Media Metrics Secrets by John Lovett who is a senior partner at Web Analytics Demystified where Eric T. I’ve referred several Packard grantees who have used John Lovett’s social analytics framework to help them think through social media metrics. I sent a tweet to John asking if there was a blank copy and he sent me a blank one with permission to hack and share. How are you curating your organization’s social media metrics?

10 Social Media Metrics for Nonprofit Organizations (and How To Track Them)

Nonprofit Tech for Good

For those 79% of nonprofits out there, I have listed 10 social media metrics below that can be easily tracked and plotted on a Social Media Return on Investment (ROI) Spreadsheet ( Download ). “ Hits &# are not the metric to monitor. “A survey of 200 charity and foundation professionals revealed that nonprofits are finding it difficult to determine how valuable social media tools are for their organizations.

How are you using metrics, benchmarks, and experiments to improve your Facebook presence?

Beth's Blog: How Nonprofits Can Use Social Media

To refine a content strategy, I used the Fan Page insights metrics tool, particularly the stats on interactions and Fan Page growth. Here are some metrics that I use to harvest insights on those questions. I'd love to see a drill down of the M&R Benchmarks and Sysomos metrics for just the nonprofit Fan Pages (vetted to ensure they are nonprofits). Tags: facebook metrics Click to see larger image.

[Guest Post] Prospect Research Metrics and ROI

Donor Search

Guest Post by Margaret King, Founder/President of InfoRich Group, Inc. Recently, I asked Prospect Researchers to complete a brief survey to help me understand how they measure the value of the work they perform. The survey consisted of four questions: What are the top three criteria used by management to evaluate your performance? What are… Basics of Prospect Research Conducting Prospect Research Data and Statistics Uncategorized

Better Blog Museum Metrics

Beth's Blog: How Nonprofits Can Use Social Media

I just discovered that one of my blog colleagues in Australia, Seb Chan, is writing about a topic of mutual interest - social media metrics (my blog ramblings here and my wiki/presentations here ). I am also prepping a panel on the topic for NTC (more about that later) Seb Chan is focusing specifically on blog metrics for museums. For your metrics/measurement for the new blog, what will that look like? Seb Chan.

How to Tell Your Boss That You Rock: Explaining Digital Metrics to Less Web-Savvy Staff

NTEN

Your website, blog, social media, and other digital platforms are doing really well, and you even have metrics to prove it. Data google analytics nonprofit digital strategy Organizational Culture web metrics IT Staff Meico Whitlock. Senior Manager of Communications. National Alliance of State and Territorial AIDS Directors (NASTAD). How to bear your beautiful, nerdy, data-driven soul to everyone on your staff in a way that helps them appreciate your awesomeness.

3 Nonprofit Success Metrics That Your Organization Needs to Be Tracking

NonProfit Hub

Assessment occurs through the use of success metrics, otherwise known as key performance indicators (KPIs). Nonprofits don’t have trouble finding success metrics to use. ● Both of those suggestions have their place in the nonprofit community as KPIs, but they’re not starter metrics. When you are just beginning to perform evaluations like this, you want to lead with metrics that reveal the most about your nonprofit’s performance overall. This metric is a biggie.

Connecting Metrics to Action.

Beth's Blog: How Nonprofits Can Use Social Media

If anything, that's the most important thing about social media metrics or for any metrics. Metrics in context connected to action - whether to improve a program already underway or evaluate impact. It was interesting to see how people were much more interested in how the metrics were computed on various software programs versus connecting the metric action. I'm more interested right now in applying the metrics to program improvement.

Web Metrics: How Do You Measure Up?

Forum One

So you're tracking your web analytics, and your metrics are going up in all categories. Reports like this are great for organizations to determine if their increases in different web metrics are comparable or better/worse than others'. Great! But have you ever wondered how you compare to other organizations? To help with this, Convio has released their Online Nonprofit Benchmark Study , which shares 2009 data from over 500 of their clients.

Using Event Metrics to Create an Action Plan

Connection Cafe

Event metrics can be great guides as we plan. In earlier posts, npENGAGE has discussed how to focus on our event fundraising analytics and how to use these metrics for success. Below are some ways to use your event metrics to identify and engage specific participant types during your fundraising event. Metric: Participants who have raised $0; or Participants who have raised less than $25. Want more on using metrics to create an action plan?

Making More of Your Metrics

NTEN

how you collect and calculate your data in the first place — since the most important metrics for your organization are, of course, YOUR metrics. Here are three tips for better collecting and calculating your organization's metrics: 1. Only when you're ready to calculate a metric like response rate or conversion rate should you move from numbers to percentages. But if you have the raw numbers, it's easy to combine them to calculate an overall metric.

Metrics and Focus at a start up.

Network-Centric Advocacy

Startup Metrics 4 Pirates (Montreal, May 2010) View more presentations from Dave McClure

Seven Random Metrics to Improve Your Nonprofit's Communications

NTEN

This week, as part of Member Appreciation Month, we're talking about technology that supports communications and information, so I thought I'd share some of the metrics we use to track our effectiveness that don't really warrant a complete blog post in-and-of themselves. We'd also love to hear about your favorite metrics. E-mail Metrics. I especially like to look at the "% New Visits" metric, to find the topics that are encouraging more people to look into NTEN's resources.