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Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question

.orgSource

The Leadership ColLAB conference was an opportunity to bring professionals together around what we believe is a critical question. This metric is created by asking your constituents one simple question: “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”

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Public Sector & Nonprofit Case Management Software

Bonterra

Public Sector & Nonprofit Case Management Software Improve Impact Drive stronger outcomes with a solution that empowers your staff, enables more data-informed decision making, and provides expert guidance and best practices. What is government case management?

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The End of Expertise and How Associations Must Adapt

The MatrixFiles

Americans today question the value of a college degree and mistrust the so-called “ivory tower” experts. They also distrust the media, calling bias and questioning facts. Members are increasingly distrustful of government and jaded about advocacy, leading to less engagement in advocacy and government affairs.

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How To Navigate The Ever-Changing Public Relations Landscape

Eric Jacobsen Blog

Today brings a book that is an indispensable resource for public relations practitioners who want to learn how to navigate the ever-changing landscape of public relations – which has become a far cry from primarily writing press releases and establishing media contacts.

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Experts Weigh In: Applying Artificial Intelligence (AI) and Machine Learning (ML) for Government

Forum One

I find the rapid developments in Artificial Intelligence (AI) and Machine Learning (ML) thrilling, with endless applications for our Forum One partners, but I know from discussions with my counterparts in government agencies that AI and ML can also be mystifying, and even scary. Jay has advised U.S.

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How to Prepare For a Government Website Redesign

Forum One

Redesigning a government agency or department website is no small task. Here are the essential areas to focus on when taking on a government website redesign. Forum One works with local, state and federal government agencies. Forum One works with local, state and federal government agencies. This gets at the requirements.

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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? Want more ideas? First Name.