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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map.

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The 10 roles and responsibilities of a nonprofit Board of Directors

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Whether you’re just starting out or already have a Board in place, you need to understand the role of your nonprofit’s Board so you can support people to understand and fulfill their roles and responsibilities. Let’s look at the 10 basic roles and responsibilities of a nonprofit Board of Directors.

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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? Phase 2: Research. The next phase is research. Phase 3: Ideation.

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Design Series: Understanding Audience Needs

Forum One

While understanding audience needs is the basis of all good strategy and user experience processes, end users often get lost or deprioritized in the design phase. I think that the most powerful design technique is to engage in active listening and empathy-building exercises with your internal stakeholders.

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The Beginner’s Guide to Running Your First Capital Campaign

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This is definitely NOT a “build it and they will come” activity, meaning just because you post a Facebook fundraiser asking for $750,000 that you’ll get it. The Two Phases of a Capital Campaign You will be asking folks for a lot of money and support for this project, and it comes in two phases: the quiet phase and the public phase.

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Data as Decision in Grantmaking

sgEngage

To learn more about knowledge work and its role in grantmaking, check out the post Beyond the Newest Philanthropy Buzzword: Knowledge Work is Core to Equitable Change. Datamaking can enhance capacity building efforts through group questioning and analysis. Building knowledge is a social process where we make meaning together.

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Beyond the Newest Philanthropy Buzzword: Knowledge Work Is Core to Equitable Change

sgEngage

But it is not just a new buzzword, a box to be checked, or even a singular phase in the grant cycle. Sadly, many current change efforts that try to incorporate knowledge work for social good end up with disjointed or burdensome lists of isolated activities that really aren’t very engaging or valuable. Philanthropy loves “new” things.