Build Strong Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

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Value of Nonprofit Board Service for Companies and Their Employees

Connection Cafe

The Nonprofit Board Leadership Study “Better World Leadership” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service significantly contributes to people gaining appreciation for diversity and inclusion.

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20 Crowdfunding Services for Nonprofits Worldwide

Nonprofit Tech for Good

Nonprofits in North America, Europe, and Australia have a multitude of online fundraising services to choose from mostly thanks to their government’s efforts to build digital records and databases of legally verified nonprofits.

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New book: “Advancement Services: Enhancing Fundraising Success”

Robert Weiner

CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success."

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Uprooting your life and finding your new roots through service

VolunteerMark

Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be

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How To Find Effective Database Solutions for Social Services Organizations

Everyaction

For social services organizations such as food banks, shelters, and community centers, managing data well is a critical part of keeping their doors open to members of the community in need of their services.

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4 Major Benefits Of Using Managed IT Services

TechImpact

The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important.

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West Virginia VOAD Receives the Governor’s Service Award

VisionLink

VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award.

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White House Summit Promotes Pro Bono Service: Connecting Companies with Nonprofits for the Sake of Social Good

Connection Cafe

And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”.

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The future of customer service

SocialFish

The Future of Customer Service from Jason Falls. The post The future of customer service appeared first on SocialFish. Thanks, Jason Falls for this one. ———— ( photo credit ). More like this.

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Mozilla Service Week Starts Today!

Amy Sample Ward

That’s right: Today is the first day of Mozilla Service Week ! Learn more about Mozilla Service Week and get involved! What is Mozilla Service Week? Tags: events mozilla mozillaserviceweek opensource service volunteering

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The Value of Company-Supported Nonprofit Board Service for Nonprofits and Communities

Connection Cafe

The Nonprofit Board Leadership Study “ Better World Leadership ” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service contributes significantly to people gaining appreciation for diversity and inclusion.

130

Charity Commission launches new online registration service

AFP Blog

Charity Commission launches new online registration service : The Charity Commission has launched a new public beta online charity registration service, which forms part of its new “digital by default” policy

100

3 Proven Strategies to Increase Service Utilization

Vertex Systems

3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event!

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National Information and Referral Services Day

VisionLink

In 2011 the Senate passed S.RES.241 declaring November 16 as "National Information and Referral Services Day" at the request of the Alliance of Information and Referral Services (AIRS). Information and Referral connects people with services to find a solution to a variety of issues about housing, food, legal issues, family support, health care, jobs, schooling and much more. One such services is 2-1-1 , a phone number used to access information about community services.

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Encourage Excellent Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.

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Money Talks: The Latest and Greatest in Online Payment Services

Byte Technology

A free service that is incredibly intuitive and easy to use, the platform has very low fees—only 25 cents per transaction and zero if the amount is less than ten dollars. For a very long time PayPal has ruled the world of online payments and ecommerce transactions.

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Customer Service 2.0

NetWits

to drive what is now being called “Customer Service 2.0”. Customer Service 2.0 Customer Service customers Social Networking Blackbaud customers Twitter You have probably heard lots about Web 2.0, but increasingly companies are using Web 2.0 is about using blogs, discussion boards, and all the latest social networking sites such as Twitter, Facebook, etc. to monitor and stay in touch with customers to help uncover and resolve their issues.

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All Services Report Enhancement

VisionLink

Making reports easier to run, and the results easier to view, VisionLink is pleased to release a significantly enhanced multi-page report showing information about every Service in our customer''s Community Resource Directories. Or, alternately, the same report can be run to review all un-posted services.

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Fundraising Basics:[Part 2] Provide Great Donor Service

Connection Cafe

This week, in part two, we’ll cover why it is important to provide exceptional service to your donors, and how to do so with one simple rule: How to Provide Exceptional Donor Service with One Simple Rule – Video Transcript. Personally, I enjoy great service.

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Doing More with Less – Increasing Utilization Rates and Service Billings

Vertex Systems

How would you go about increasing service billings and utilization rates without going on a hiring spree? What if it were possible to give DSP’s a daily accounting of all services delivered vs. budgeted? Service Billing – Saving 50%-90% in Time Spent. Normal. false. false. false.

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9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.

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NGO Bringing Internet Service To Developing World

TechImpact

In places like rural Africa, reliable internet service is hard to come by.

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Buying Power: What’s to Come in Online Financial Services

Byte Technology

Not just for buying material goods anymore, online services and payment platforms now allow us to complete all things banking on a global scale from the comfort of our couch or coffeeshop. The post Buying Power: What’s to Come in Online Financial Services appeared first on Byte Technology’s Web Design Insights Blog. There was time when nobody would dream that it was possible to take a picture of a check and deposit it into a banking account.

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Mozilla Service Week

NCE Social Media

Mozilla , the group that brought you the Firefox web browser among other great web based tools, is coordinating a week of service, called Mozilla Service Week. If you have a need for someone to help your group on a web based project, please visit the Mozilla Service Week site. Through this project they want to connect web based volunteers with charitable groups who nee web and or technical support.

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The Dangers of Online Services

Zen and the Art of Nonprofit Technology

This week was a bad week for online blogging services. First the blogging service JournalSpace , with hundreds of users, just, well, died, because they didn’t have a proper backup. Today, the hacking of the blogging service SoapBlox , which was used by many progressive political bloggers, such as Pam’s House Blend , became known, and it is currently unclear how many sites have survived, and what will happen to them.

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7 Ways To Display Exceptional Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

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When Service Design Meets the Connected Company

SocialFish

When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray.

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Making the Case for Advancement Services

Robert Weiner

I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. I also pointed her to CASE's book Advancement Services: A Foundation for Fund Raising , and CASE's Handbook of Institutional Advancement , which includes a chapter on Advancement Services, as well as the Association of Advancement Services Professionals.

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How To Build Good Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.

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The Future of Service in a Connected Society: What do we stop doing?

Amy Sample Ward

Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service

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Why and How You Should Get Proactive About Customer Service

SocialFish

This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5

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13-Point Checklist For Ensuring Good Customer Service

Eric Jacobsen Blog

Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service

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3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services

TechImpact

Outsourcing critical processes, such as managed IT services, to specialized professionals may seem like a daunting task for your non-profit. The post 3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General CRM data database Managed Services nonprofit npTech Office 365

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Comparison Of The Top 6 Email Marketing Services For Nonprofits

TechImpact

Sarah Boisvert, a guest writer on Socialbrite , compares the top email marketing services, including MailChimp, Constant Contact, Aweber, SendGrid, HubSpot, and Vertical Response. Paid services are low-cost and offer more features. ” Services range from expensive to inexpensive.

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Help Desk or Service Desk?

NTEN

help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important.

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Is the Financial Services Industry Poised for Market Disruption?

SocialFish

If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Technology is enabling a greater awareness of how companies are servicing customer demands. Credit card services have their own databases, and processes for segmentation.

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Promote Excellent Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service.

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The Seven Ways To Deliver Exceptional Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

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How’s your social customer service?

SocialFish

How’s your social customer service? 88% of consumers are less likely to buy from a company that ignores them on social media sites. Check out the full Conversocial study here. I know I notice – very strongly – when my tweets go unanswered.

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Leadership And Customer Service, Marriott Style

Eric Jacobsen Blog

In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better.

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