New book: “Advancement Services: Enhancing Fundraising Success”

Robert Weiner

CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success."

4 Major Benefits Of Using Managed IT Services

TechImpact

The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important.

Trending Sources

How Outsourcing Your Data Services Can Help Your Nonprofit

TechImpact

There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […].

Help Desk or Service Desk?

NTEN

help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important.

Tech 34

White House Summit Promotes Pro Bono Service: Connecting Companies with Nonprofits for the Sake of Social Good

Connection Cafe

And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”.

West Virginia VOAD Receives the Governor’s Service Award

VisionLink

VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award.

Uprooting your life and finding your new roots through service

VolunteerMark

Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be

Life 49

7 Ways To Display Exceptional Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.

9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.

When Service Design Meets the Connected Company

SocialFish

When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray.

5 Reasons Hotel Concierge Services Should Start Using SMS

Mobile Commons

Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea. This, in turn, saves both guests and staff valuable time while not cutting any corners in the quality of service. Hotel and Accommodation Amenities Services.

Are you using social media for customer service?

SocialFish

I’m not sure why not – seems like such low hanging fruit, to have your member services people be the ones monitoring your social media.

The Future of Service in a Connected Society: What do we stop doing?

Amy Sample Ward

Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service

Everyday Innovation: Using Technology to Improve Your Services

Frogloop

Can their nonprofits take better advantage of available technologies to improve the services they deliver and the ways in which they deliver them?

Teen 42

9 Ways To Deliver Excellent Customer Service This Holiday Season

Eric Jacobsen Blog

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases.

The Seven Ways To Deliver Exceptional Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Save on IT Costs with Amazon Web Services

Tech Soup Blog

TechSoup is proud to announce the Amazon Web Services (AWS) Grant Credits Program for Nonprofits. You can learn more about each of these services and watch an introductory video for each on the AWS website. Additional Services Available with the AWS Free Tier.

email 27

13-Point Checklist For Ensuring Good Customer Service

Eric Jacobsen Blog

Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service

Public Service, Advocacy, and Institutional Transformation

Museum 2.0

Yesterday, I had lunch with Monica Martinez, the ED of Homeless Services for Santa Cruz county. Our goal is to tackle the root causes of this issue and provide people with services that help them transition out of homelessness.

Finding Pride in American Service

ASU Lodestar Center

During our country's current educational reform, leaders are emphasizing service learning, and they're demanding this principle be built into a national curriculum. posted by. Dianna Schwartz , Public Allies Arizona Alumna /. Program Associate, New Global Citizens.

How’s your social customer service?

SocialFish

How’s your social customer service? 88% of consumers are less likely to buy from a company that ignores them on social media sites. Check out the full Conversocial study here. I know I notice – very strongly – when my tweets go unanswered.

Data 25

3 Proven Strategies to Increase Service Utilization

Vertex Systems

3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event!

Why and How You Should Get Proactive About Customer Service

SocialFish

This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5

Customer Service Tip No. 1 — How to Check Your Eligibility

Tech Soup Blog

You can check your eligibility (also available from the Get Products and Services tab in the upper left corner of our home page ) periodically to see which products your organization can receive. How to Check your Organization's Eligibility for Particular Product Donations on TechSoup.

Funding Services AND Advocacy: The Smart Choice for Grantmakers

Beth's Blog: How Nonprofits Can Use Social Media

Funding Services AND Advocacy: The Smart Choice for Grantmakers – guest post by Aaron Dorfman, National Committee for Responsive Philanthropy. Some grantmakers shy away from funding advocacy, preferring instead to fund direct services.

How long til your products and services are obsolete?

SocialFish

Music formats over a mere few years. Just a metaphor, but think about it. From here. Potluck

Music 30

NTC Day of Service 2011: The Art of Story Capture

Beth's Blog: How Nonprofits Can Use Social Media

This year’s Day of Service featured three different projects – a computer recycling project and installation of a wireless network in Washington, DC’s largest homeless shelter and meal preparation at DC Central Kitchen. Event 360 was a sponsor for the Day of Service.

Customer Service Tip No. 2 — Resetting Your Password

Tech Soup Blog

If this question is something you are unable to answer correctly, please email our Customer Service department at customerservice@techsoup.org or call us toll free at 800-659-3579, option 2 and request that we reset this security question for you. Having Trouble Logging In to TechSoup?

Is the Financial Services Industry Poised for Market Disruption?

SocialFish

If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Technology is enabling a greater awareness of how companies are servicing customer demands. Credit card services have their own databases, and processes for segmentation.

Work 16

Social CRM Use Case 7: Member Services

SocialFish

Monitoring social conversations for actionable improvements to member services. Our [SocialFish] definition of Social CRM is “the discipline of applying social media to membership management”, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action.

Promote Good Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service.

Micah Solomon's Customer Service Lessons

Eric Jacobsen Blog

Micah Solomon’s new book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Hiring Leadership Books Human Resources Eric Jacobson on Leadership and Management Effective Leadership General Management Skills Customer Service

NGO Bringing Internet Service To Developing World

TechImpact

In places like rural Africa, reliable internet service is hard to come by.

Kenya 14

So Long LinkedIn Products & Services Tab

Wild Apricot Blog

On April 14th LinkedIn will "retire" the products & services tab. Here are the details and what it might mean for your organization. social media

Your Teachers Are All Around You: How human-centered research can transform your services

See What's Out There

This guest post was contributed by our friends at Greater Good Studio. Greater Good Studio is a design firm focused on creating tools and solutions for social change. Limited staff, budget and time make it difficult to keep a nonprofit innovative.

TechSoup Members Really Love Cloud Services (and Other Things You Told Us)

Tech Soup Blog

We wanted to know whether you use cloud services, how you used them, and what concerns you have about the cloud. One thing that surprised us is that most respondents are satisfied with their cloud services. Cloud Services Are Very Popular.

Files 16

Call for Presenters: Conference on Volunteering and Service

Beth's Blog: How Nonprofits Can Use Social Media

Each year around this time, my colleagues and I get to figure out how to bring these two perspectives into one beautiful experience at the annual Conference on Volunteering and Service. Flickr Photo by Flatbush Gardner.

Customer Service Lessons From Author Micah Solomon

Eric Jacobsen Blog

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off.

Social CRM Use Case 3: Optimize and socialize your member services

SocialFish

Optimize and socialize your member services. USE CASE: Two full-time junior staff people man an association’s member services center. The recipe: Your goal – responding quickly to customer service questions, wherever they may appear.

FAQ 35