Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

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4 Major Benefits Of Using Managed IT Services


The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important.

20 Crowdfunding Services for Nonprofits Worldwide

Nonprofit Tech for Good

Nonprofits in North America, Europe, and Australia have a multitude of online fundraising services to choose from mostly thanks to their government’s efforts to build digital records and databases of legally verified nonprofits.

New book: “Advancement Services: Enhancing Fundraising Success”

Robert Weiner

CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success."

How Outsourcing Your Data Services Can Help Your Nonprofit


There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […].

Charity Commission launches new online registration service

AFP Blog

Charity Commission launches new online registration service : The Charity Commission has launched a new public beta online charity registration service, which forms part of its new “digital by default” policy

3 Proven Strategies to Increase Service Utilization

Vertex Systems

3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event!

Uprooting your life and finding your new roots through service


Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be

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Mozilla Service Week Starts Today!

Amy Sample Ward

That’s right: Today is the first day of Mozilla Service Week ! Learn more about Mozilla Service Week and get involved! What is Mozilla Service Week? Tags: events mozilla mozillaserviceweek opensource service volunteering

National Information and Referral Services Day


In 2011 the Senate passed S.RES.241 declaring November 16 as "National Information and Referral Services Day" at the request of the Alliance of Information and Referral Services (AIRS). Information and Referral connects people with services to find a solution to a variety of issues about housing, food, legal issues, family support, health care, jobs, schooling and much more. One such services is 2-1-1 , a phone number used to access information about community services.

NGO Bringing Internet Service To Developing World


In places like rural Africa, reliable internet service is hard to come by.

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West Virginia VOAD Receives the Governor’s Service Award


VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award.

Money Talks: The Latest and Greatest in Online Payment Services

Byte Technology

A free service that is incredibly intuitive and easy to use, the platform has very low fees—only 25 cents per transaction and zero if the amount is less than ten dollars. For a very long time PayPal has ruled the world of online payments and ecommerce transactions.

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Doing More with Less – Increasing Utilization Rates and Service Billings

Vertex Systems

How would you go about increasing service billings and utilization rates without going on a hiring spree? What if it were possible to give DSP’s a daily accounting of all services delivered vs. budgeted? Service Billing – Saving 50%-90% in Time Spent. Normal. false. false. false.

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All Services Report Enhancement


Making reports easier to run, and the results easier to view, VisionLink is pleased to release a significantly enhanced multi-page report showing information about every Service in our customer''s Community Resource Directories. Or, alternately, the same report can be run to review all un-posted services.

White House Summit Promotes Pro Bono Service: Connecting Companies with Nonprofits for the Sake of Social Good

Connection Cafe

And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”.

Customer Service 2.0


to drive what is now being called “Customer Service 2.0”. Customer Service 2.0 Customer Service customers Social Networking Blackbaud customers Twitter You have probably heard lots about Web 2.0, but increasingly companies are using Web 2.0 is about using blogs, discussion boards, and all the latest social networking sites such as Twitter, Facebook, etc. to monitor and stay in touch with customers to help uncover and resolve their issues.

Comparison Of The Top 6 Email Marketing Services For Nonprofits


Sarah Boisvert, a guest writer on Socialbrite , compares the top email marketing services, including MailChimp, Constant Contact, Aweber, SendGrid, HubSpot, and Vertical Response. Paid services are low-cost and offer more features. ” Services range from expensive to inexpensive.

3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services


Outsourcing critical processes, such as managed IT services, to specialized professionals may seem like a daunting task for your non-profit. The post 3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General CRM data database Managed Services nonprofit npTech Office 365

Buying Power: What’s to Come in Online Financial Services

Byte Technology

Not just for buying material goods anymore, online services and payment platforms now allow us to complete all things banking on a global scale from the comfort of our couch or coffeeshop. The post Buying Power: What’s to Come in Online Financial Services appeared first on Byte Technology’s Web Design Insights Blog. There was time when nobody would dream that it was possible to take a picture of a check and deposit it into a banking account.

Mozilla Service Week

NCE Social Media

Mozilla , the group that brought you the Firefox web browser among other great web based tools, is coordinating a week of service, called Mozilla Service Week. If you have a need for someone to help your group on a web based project, please visit the Mozilla Service Week site. Through this project they want to connect web based volunteers with charitable groups who nee web and or technical support.

The Dangers of Online Services

Zen and the Art of Nonprofit Technology

This week was a bad week for online blogging services. First the blogging service JournalSpace , with hundreds of users, just, well, died, because they didn’t have a proper backup. Today, the hacking of the blogging service SoapBlox , which was used by many progressive political bloggers, such as Pam’s House Blend , became known, and it is currently unclear how many sites have survived, and what will happen to them.

How To Build Good Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.

The future of customer service


The Future of Customer Service from Jason Falls. The post The future of customer service appeared first on SocialFish. Thanks, Jason Falls for this one. ———— ( photo credit ). More like this.

Making the Case for Advancement Services

Robert Weiner

I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. I also pointed her to CASE's book Advancement Services: A Foundation for Fund Raising , and CASE's Handbook of Institutional Advancement , which includes a chapter on Advancement Services, as well as the Association of Advancement Services Professionals.

Encourage Excellent Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.

9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.

Common Pitfalls of Using Managed IT Services

Tech Soup Blog

Utilizing managed IT services (also called IT outsourcing) can be great for a small to medium-size business, but it does come with some risks. It's important to understand some common pitfalls when using managed IT service providers (MSPs). Nonprofit IT Support Services.

When Services Revenue Isn’t Enough

Vertex Systems

There are really only two ways to increase revenue: Increase the reimbursement rates or deliver more of the services authorized (and less of the services not authorized). One of the more common complaints we hear agencies talking about is that they are unable to deliver all of their services authorized because they don’t know where they stand every day. More services could be billed if they knew sooner.

The Future of Service in a Connected Society: What do we stop doing?

Amy Sample Ward

Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service

Efficiency in Utilization Rates and Service Billings

Vertex Systems

Have you ever given any thought on how to increase the utilization rate at your agency? - What if you could give DSPs a daily accounting of all services delivered vs. budgeted? - What if your DSPs knew daily which service to provide to maximize services delivered for each client? - What if you were able to reduce admin time to process by at least 25%? Service Billing – Savings of 50%-90% in Time Spent.

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7 Ways To Display Exceptional Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Fundraising Basics:[Part 2] Provide Great Donor Service

Connection Cafe

This week, in part two, we’ll cover why it is important to provide exceptional service to your donors, and how to do so with one simple rule: How to Provide Exceptional Donor Service with One Simple Rule – Video Transcript. Personally, I enjoy great service.

2012 National Conference on Volunteering and Service

Amy Sample Ward

Date : June 17, 2012. Location : Chicago, IL. Topic : Social Media for Social Good Pre-Conference. Description : This half-day workshop will cover basic and intermediate levels of social media topics including an introduction to core tools, evaluation, implementation and strategic application.

Satellite Internet Service – Is It Right For You?

Confessions of a Non-Profit Executive Director

Satellite Internet Service Features. Month to month Service Fee. Cable Internet Service: Yes. Client Service. Cable Internet Service: day in and day out toll free-phone and Internet benefit. DirecWay Satellite Internet Service. There are numerous provincial zones where DSL (coordinate endorser line) or digital Internet benefit isn’t accessible.

2-1-1 Colorado and Lafayette's Foothills United Way Expand Services for Immigrants & Refugees


2-1-1 Colorado , which provides information and referrals to immigrants and refugees on resources such as citizenship classes, English as a second language programs, legal services and others, are supporting the expansion of the program. Read more about the expansion of this program by clicking the link

Help Desk or Service Desk?


help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important.

5 Methods to Integrate Case Files with Service Billing

Vertex Systems

5 Methods to Integrate Case Files with Service Billing. Making documentation easy eliminates stress, reduces cost, and improves service revenue. Most important: your staff can spend less time on paperwork and more time delivering services.

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13-Point Checklist For Ensuring Good Customer Service

Eric Jacobsen Blog

Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service

ISIS - Internet Sexuality Information Services

Beneblog: Technology Meets Society

One social enterprise I was impressed with is their inSPOT sex partner STD electronic greeting card service. This service is supported by public health agencies to encourage notification of sex partners when someone is diagnosed with a sexually transmitted disease (STD). Through the Full Circle Fund , where I spoke recently on a panel with Premal Shah of, I had the chance to meet the third panelist, Deb Levine of ISIS.