In 2011 the Senate passed S.RES.241 declaring November 16 as "National Information and Referral Services Day" at the request of the Alliance of Information and Referral Services (AIRS). Information and Referral connects people with services to find a solution to a variety of issues about housing, food, legal issues, family support, health care, jobs, schooling and much more. One such services is 2-1-1 , a phone number used to access information about community services. MORE
Mozilla , the group that brought you the Firefox web browser among other great web based tools, is coordinating a week of service, called Mozilla Service Week. If you have a need for someone to help your group on a web based project, please visit the Mozilla Service Week site. Through this project they want to connect web based volunteers with charitable groups who nee web and or technical support. MORE
The Future of Customer Service from Jason Falls. The post The future of customer service appeared first on SocialFish. Thanks, Jason Falls for this one. ———— ( photo credit ). More like this. MORE
I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. I also pointed her to CASE's book Advancement Services: A Foundation for Fund Raising , and CASE's Handbook of Institutional Advancement , which includes a chapter on Advancement Services, as well as the Association of Advancement Services Professionals. MORE
Sarah Boisvert, a guest writer on Socialbrite , compares the top email marketing services, including MailChimp, Constant Contact, Aweber, SendGrid, HubSpot, and Vertical Response. Paid services are low-cost and offer more features. ” Services range from expensive to inexpensive. MORE
Utilizing managed IT services (also called IT outsourcing) can be great for a small to medium-size business, but it does come with some risks. It's important to understand some common pitfalls when using managed IT service providers (MSPs). Nonprofit IT Support Services. MORE
The Nonprofit Board Leadership Study “ Better World Leadership ” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service contributes significantly to people gaining appreciation for diversity and inclusion. MORE
The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important. MORE
There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […]. MORE
This week, in part two, we’ll cover why it is important to provide exceptional service to your donors, and how to do so with one simple rule: How to Provide Exceptional Donor Service with One Simple Rule – Video Transcript. Personally, I enjoy great service. MORE
Date : June 17, 2012. Location : Chicago, IL. Topic : Social Media for Social Good Pre-Conference. Description : This half-day workshop will cover basic and intermediate levels of social media topics including an introduction to core tools, evaluation, implementation and strategic application. MORE
This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5 MORE
Charity Commission launches new online registration service : The Charity Commission has launched a new public beta online charity registration service, which forms part of its new “digital by default” policy MORE
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service. MORE
VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award. MORE
to drive what is now being called “Customer Service 2.0”. Customer Service 2.0 Customer Service customers Social Networking Blackbaud customers Twitter You have probably heard lots about Web 2.0, but increasingly companies are using Web 2.0 is about using blogs, discussion boards, and all the latest social networking sites such as Twitter, Facebook, etc. to monitor and stay in touch with customers to help uncover and resolve their issues. MORE
CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success." MORE
Outsourcing critical processes, such as managed IT services, to specialized professionals may seem like a daunting task for your non-profit. The post 3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General CRM data database Managed Services nonprofit npTech Office 365 MORE
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service. MORE
SEPTEMBER 11, 2008
One social enterprise I was impressed with is their inSPOT sex partner STD electronic greeting card service. This service is supported by public health agencies to encourage notification of sex partners when someone is diagnosed with a sexually transmitted disease (STD). Through the Full Circle Fund , where I spoke recently on a panel with Premal Shah of Kiva.org, I had the chance to meet the third panelist, Deb Levine of ISIS. MORE
Opt-in a bigger issue than the Fundraising Preference Service, says Etherington : "EU rules which will require donors to opt in to fundraising communications are “a bigger issue” for charities than the Fundraising Preference Service, Sir Stuart Etherington, chief executive of NCVO, has said in an interview published today. MORE
Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service MORE
This week was a bad week for online blogging services. First the blogging service JournalSpace , with hundreds of users, just, well, died, because they didn’t have a proper backup. Today, the hacking of the blogging service SoapBlox , which was used by many progressive political bloggers, such as Pam’s House Blend , became known, and it is currently unclear how many sites have survived, and what will happen to them. MORE
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service. MORE
Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be MORE
The Nonprofit Board Leadership Study “Better World Leadership” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service significantly contributes to people gaining appreciation for diversity and inclusion. MORE
In places like rural Africa, reliable internet service is hard to come by. MORE
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. MORE
help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important. MORE
3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event! MORE
Making reports easier to run, and the results easier to view, VisionLink is pleased to release a significantly enhanced multi-page report showing information about every Service in our customer''s Community Resource Directories. Or, alternately, the same report can be run to review all un-posted services. MORE
Not just for buying material goods anymore, online services and payment platforms now allow us to complete all things banking on a global scale from the comfort of our couch or coffeeshop. The post Buying Power: What’s to Come in Online Financial Services appeared first on Byte Technology’s Web Design Insights Blog. There was time when nobody would dream that it was possible to take a picture of a check and deposit it into a banking account. MORE
That’s right: Today is the first day of Mozilla Service Week ! Learn more about Mozilla Service Week and get involved! What is Mozilla Service Week? Tags: events mozilla mozillaserviceweek opensource service volunteering MORE
How would you go about increasing service billings and utilization rates without going on a hiring spree? What if it were possible to give DSP’s a daily accounting of all services delivered vs. budgeted? Service Billing – Saving 50%-90% in Time Spent. Normal. false. false. false. MORE
When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray. MORE
A free service that is incredibly intuitive and easy to use, the platform has very low fees—only 25 cents per transaction and zero if the amount is less than ten dollars. For a very long time PayPal has ruled the world of online payments and ecommerce transactions. MORE
I've been thinking about what it takes to run a great Advancement Services operation (aka Development Services, Development Operations, Development Systems, the fundraising infrastructure, the back office). While outsiders sometimes view Advancement Services as data entry staff, there's a lot more to it. (I I wrote about the frustrations of Advancement Services professionals in Top Issues Affecting Advancement Services ). Provide great customer service. MORE
And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”. MORE
"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Make sure your product or service is at its best. MORE
Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service MORE
2-1-1 Colorado , which provides information and referrals to immigrants and refugees on resources such as citizenship classes, English as a second language programs, legal services and others, are supporting the expansion of the program. Read more about the expansion of this program by clicking the link MORE
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service. MORE
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. MORE
Service Related Topics TechImpact
JULY 14, 2015
The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important.
Robert Weiner
JANUARY 7, 2016
CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success."
TechImpact
DECEMBER 24, 2014
There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […].
Connection Cafe
DECEMBER 5, 2017
The Nonprofit Board Leadership Study “Better World Leadership” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service significantly contributes to people gaining appreciation for diversity and inclusion.
Connection Cafe
DECEMBER 15, 2017
The Nonprofit Board Leadership Study “ Better World Leadership ” provides new and clear evidence of the leadership development value of nonprofit board service for business people. Board service contributes significantly to people gaining appreciation for diversity and inclusion.
VisionLink
NOVEMBER 17, 2014
In 2011 the Senate passed S.RES.241 declaring November 16 as "National Information and Referral Services Day" at the request of the Alliance of Information and Referral Services (AIRS). Information and Referral connects people with services to find a solution to a variety of issues about housing, food, legal issues, family support, health care, jobs, schooling and much more. One such services is 2-1-1 , a phone number used to access information about community services.
VolunteerMark
NOVEMBER 16, 2014
Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be
VisionLink
OCTOBER 16, 2015
VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award.
Byte Technology
MARCH 29, 2016
A free service that is incredibly intuitive and easy to use, the platform has very low fees—only 25 cents per transaction and zero if the amount is less than ten dollars. For a very long time PayPal has ruled the world of online payments and ecommerce transactions.
Connection Cafe
MAY 28, 2015
And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”.
NetWits
JULY 31, 2008
to drive what is now being called “Customer Service 2.0”. Customer Service 2.0 Customer Service customers Social Networking Blackbaud customers Twitter You have probably heard lots about Web 2.0, but increasingly companies are using Web 2.0 is about using blogs, discussion boards, and all the latest social networking sites such as Twitter, Facebook, etc. to monitor and stay in touch with customers to help uncover and resolve their issues.
VisionLink
NOVEMBER 15, 2010
Making reports easier to run, and the results easier to view, VisionLink is pleased to release a significantly enhanced multi-page report showing information about every Service in our customer''s Community Resource Directories. Or, alternately, the same report can be run to review all un-posted services.
Vertex Systems
APRIL 6, 2018
How would you go about increasing service billings and utilization rates without going on a hiring spree? What if it were possible to give DSP’s a daily accounting of all services delivered vs. budgeted? Service Billing – Saving 50%-90% in Time Spent. Normal. false. false. false.
TechImpact
DECEMBER 19, 2014
Outsourcing critical processes, such as managed IT services, to specialized professionals may seem like a daunting task for your non-profit. The post 3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General CRM data database Managed Services nonprofit npTech Office 365
TechImpact
AUGUST 23, 2013
Sarah Boisvert, a guest writer on Socialbrite , compares the top email marketing services, including MailChimp, Constant Contact, Aweber, SendGrid, HubSpot, and Vertical Response. Paid services are low-cost and offer more features. ” Services range from expensive to inexpensive.
Vertex Systems
OCTOBER 5, 2016
3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event!
Eric Jacobsen Blog
DECEMBER 5, 2015
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.
Zen and the Art of Nonprofit Technology
JANUARY 7, 2009
This week was a bad week for online blogging services. First the blogging service JournalSpace , with hundreds of users, just, well, died, because they didn’t have a proper backup. Today, the hacking of the blogging service SoapBlox , which was used by many progressive political bloggers, such as Pam’s House Blend , became known, and it is currently unclear how many sites have survived, and what will happen to them.
SocialFish
OCTOBER 21, 2014
The Future of Customer Service from Jason Falls. The post The future of customer service appeared first on SocialFish. Thanks, Jason Falls for this one. ———— ( photo credit ). More like this.
NCE Social Media
JUNE 19, 2009
Mozilla , the group that brought you the Firefox web browser among other great web based tools, is coordinating a week of service, called Mozilla Service Week. If you have a need for someone to help your group on a web based project, please visit the Mozilla Service Week site. Through this project they want to connect web based volunteers with charitable groups who nee web and or technical support.
Byte Technology
AUGUST 1, 2016
Not just for buying material goods anymore, online services and payment platforms now allow us to complete all things banking on a global scale from the comfort of our couch or coffeeshop. The post Buying Power: What’s to Come in Online Financial Services appeared first on Byte Technology’s Web Design Insights Blog. There was time when nobody would dream that it was possible to take a picture of a check and deposit it into a banking account.
Eric Jacobsen Blog
MAY 12, 2015
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service.
Robert Weiner
JANUARY 22, 2010
I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. I also pointed her to CASE's book Advancement Services: A Foundation for Fund Raising , and CASE's Handbook of Institutional Advancement , which includes a chapter on Advancement Services, as well as the Association of Advancement Services Professionals.
Tech Soup Blog
APRIL 25, 2017
Utilizing managed IT services (also called IT outsourcing) can be great for a small to medium-size business, but it does come with some risks. It's important to understand some common pitfalls when using managed IT service providers (MSPs). Nonprofit IT Support Services.
Eric Jacobsen Blog
SEPTEMBER 23, 2014
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.
Eric Jacobsen Blog
AUGUST 2, 2014
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.
Amy Sample Ward
MAY 31, 2011
Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service
Connection Cafe
MARCH 12, 2014
This week, in part two, we’ll cover why it is important to provide exceptional service to your donors, and how to do so with one simple rule: How to Provide Exceptional Donor Service with One Simple Rule – Video Transcript. Personally, I enjoy great service.
NTEN
JANUARY 15, 2015
help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important.
Amy Sample Ward
JUNE 17, 2012
Date : June 17, 2012. Location : Chicago, IL. Topic : Social Media for Social Good Pre-Conference. Description : This half-day workshop will cover basic and intermediate levels of social media topics including an introduction to core tools, evaluation, implementation and strategic application.
Eric Jacobsen Blog
OCTOBER 2, 2012
Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service
AFP Blog
MARCH 23, 2016
Opt-in a bigger issue than the Fundraising Preference Service, says Etherington : "EU rules which will require donors to opt in to fundraising communications are “a bigger issue” for charities than the Fundraising Preference Service, Sir Stuart Etherington, chief executive of NCVO, has said in an interview published today.
SocialFish
MAY 8, 2014
When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray.
Beneblog: Technology Meets Society
SEPTEMBER 11, 2008
One social enterprise I was impressed with is their inSPOT sex partner STD electronic greeting card service. This service is supported by public health agencies to encourage notification of sex partners when someone is diagnosed with a sexually transmitted disease (STD). Through the Full Circle Fund , where I spoke recently on a panel with Premal Shah of Kiva.org, I had the chance to meet the third panelist, Deb Levine of ISIS.
Eric Jacobsen Blog
FEBRUARY 6, 2015
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service.
VisionLink
JANUARY 5, 2016
2-1-1 Colorado , which provides information and referrals to immigrants and refugees on resources such as citizenship classes, English as a second language programs, legal services and others, are supporting the expansion of the program. Read more about the expansion of this program by clicking the link
SocialFish
MAY 4, 2015
This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5
Eric Jacobsen Blog
MARCH 18, 2012
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service.
Eric Jacobsen Blog
MARCH 13, 2016
"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Make sure your product or service is at its best.
Robert Weiner
JANUARY 5, 2010
I've been thinking about what it takes to run a great Advancement Services operation (aka Development Services, Development Operations, Development Systems, the fundraising infrastructure, the back office). While outsiders sometimes view Advancement Services as data entry staff, there's a lot more to it. (I I wrote about the frustrations of Advancement Services professionals in Top Issues Affecting Advancement Services ). Provide great customer service.
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