Trending Sources

New book: “Advancement Services: Enhancing Fundraising Success”

Robert Weiner

CASE has just published the third edition of its guide to Advancement Services. I'm honored to have written two chapters.

4 Major Benefits Of Using Managed IT Services


The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. The need for robust technology has never been more important.

How Outsourcing Your Data Services Can Help Your Nonprofit


There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing.

White House Summit Promotes Pro Bono Service: Connecting Companies with Nonprofits for the Sake of Social Good

Connection Cafe

We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”. I’m off to the White House today.

Help Desk or Service Desk?


help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program.

Tech 34

Uprooting your life and finding your new roots through service


Life 47

3 Proven Strategies to Increase Service Utilization

Vertex Systems

3 Proven Strategies to Increase Service Utilization. Vertex Systems presents a FREE Webinar Event!

7 Ways To Display Exceptional Customer Service

Eric Jacobsen Blog

For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Develop a repertoire of short, easy to remember phrases around issues that are important to customers.

9 Tips For Delivering Excellent Customer Service

Eric Jacobsen Blog

Leading a customer service team? Develop a repertoire of short, easy to remember phrases around issues that are important to customers.

Finding Pride in American Service

ASU Lodestar Center

posted by. Dianna Schwartz , Public Allies Arizona Alumna /. Program Associate, New Global Citizens. The U.S., on their own. citizens. Even our U.S.

5 Reasons Hotel Concierge Services Should Start Using SMS

Mobile Commons

Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea.

News 26

When Service Design Meets the Connected Company


When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company.

Are you using social media for customer service?


I’m not sure why not – seems like such low hanging fruit, to have your member services people be the ones monitoring your social media.

The Future of Service in a Connected Society: What do we stop doing?

Amy Sample Ward

All of us are impacted by our own service and the participation of communities around us. future issues change ideas ncvs service

Everyday Innovation: Using Technology to Improve Your Services


Can their nonprofits take better advantage of available technologies to improve the services they deliver and the ways in which they deliver them?

Teen 42

Save on IT Costs with Amazon Web Services

Tech Soup Blog

TechSoup is proud to announce the Amazon Web Services (AWS) Grant Credits Program for Nonprofits. Get AWS grant credits now. Amazon WorkMail.

email 27

9 Ways To Deliver Excellent Customer Service This Holiday Season

Eric Jacobsen Blog

Leading a customer service team? Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership

The Seven Ways To Deliver Exceptional Customer Service

Eric Jacobsen Blog

Leadership Books Eric Jacobson on Leadership and Management Steve Curtin Customer Retention Customer Service

13-Point Checklist For Ensuring Good Customer Service

Eric Jacobsen Blog

Timm that you can use to evaluate your organization's customer service via the phone: 1. Was the phone answered after two rings or less?

Public Service, Advocacy, and Institutional Transformation

Museum 2.0

Yesterday, I had lunch with Monica Martinez, the ED of Homeless Services for Santa Cruz county. These museums work differently.

How’s your social customer service?


How’s your social customer service? 88% of consumers are less likely to buy from a company that ignores them on social media sites.

Data 25

Why and How You Should Get Proactive About Customer Service


This puts customer service front-and-center in today’s marketplace. Providing Proactive Outbound Communication. Industry Insider

Customer Service Tip No. 1 — How to Check Your Eligibility

Tech Soup Blog

How to Check your Organization's Eligibility for Particular Product Donations on TechSoup. Image : / CC0. spanhidden.

How long til your products and services are obsolete?


Music formats over a mere few years. Just a metaphor, but think about it. From here. Potluck

Music 30

Funding Services AND Advocacy: The Smart Choice for Grantmakers

Beth's Blog: How Nonprofits Can Use Social Media

Funding Services AND Advocacy: The Smart Choice for Grantmakers – guest post by Aaron Dorfman, National Committee for Responsive Philanthropy.

How Sticky Notes Could Ruin Your Human Services Organization!

Vertex Systems

nonprofit compliance nonprofit management hipaa complaince. State of the art technology and robust firewalls are powerless against hand-written notes.

Customer Service Tip No. 2 — Resetting Your Password

Tech Soup Blog

Having Trouble Logging In to TechSoup? Here's How to Reset Your Password. from our login page. Image : Christopher Meredith / CC BY. spanhidden.

Is the Financial Services Industry Poised for Market Disruption?


If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Leaving a bank was difficult.

Work 16

Ask a Nonprofit Specialist: Should we charge fees for our services?

ASU Lodestar Center

Question: We provide our services free to our program participants, but we are feeling the strain of limited resources. posted by. In this.

NTC Day of Service 2011: The Art of Story Capture

Beth's Blog: How Nonprofits Can Use Social Media

Approximately 100 volunteers participated in service activities. Event 360 was a sponsor for the Day of Service. Tech Recycling Day.

The New York State LGBT Health & Human Services Network Is Using Text Messages to Connect Vulnerable Populations with a Life-Saving Drug

Mobile Commons

Problem: How do you provide a vulnerable population with access to a life-saving drug? That’s especially true among young and minority populations.

Social CRM Use Case 7: Member Services


Monitoring social conversations for actionable improvements to member services. Our [SocialFish] definition of Social CRM is “the discipline of applying social media to membership management”, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action. NEW USE CASE. Possible Now].

Promote Good Internal Customer Service

Eric Jacobsen Blog

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. Be polite.

Micah Solomon's Customer Service Lessons

Eric Jacobsen Blog

Micah Solomon’s new book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader.

So Long LinkedIn Products & Services Tab

Wild Apricot Blog

On April 14th LinkedIn will "retire" the products & services tab. Here are the details and what it might mean for your organization. social media

Your Teachers Are All Around You: How human-centered research can transform your services

See What's Out There

This guest post was contributed by our friends at Greater Good Studio. Limited staff, budget and time make it difficult to keep a nonprofit innovative.

NGO Bringing Internet Service To Developing World


In places like rural Africa, reliable internet service is hard to come by. Blog Tech cloud cloud technology npCloud npTech

Kenya 14

Call for Presenters: Conference on Volunteering and Service

Beth's Blog: How Nonprofits Can Use Social Media

If you have something to share with the world’s largest gathering of service leaders, submit your proposal today! Who will facilitate? Right?

Customer Service Lessons From Author Micah Solomon

Eric Jacobsen Blog

Management Leadership Books Micah Solomon Eric Jacobson on Leadership and Management General Management Skills Customer Service Customer Loyalty