Yesterday, I had lunch with Monica Martinez, the ED of Homeless Services for Santa Cruz county. Our goal is to tackle the root causes of this issue and provide people with services that help them transition out of homelessness. MORE
The Future of Customer Service from Jason Falls. The post The future of customer service appeared first on SocialFish. Thanks, Jason Falls for this one. ———— ( photo credit ). More like this. MORE
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. MORE
Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. MORE
Utilizing managed IT services (also called IT outsourcing) can be great for a small to medium-size business, but it does come with some risks. It's important to understand some common pitfalls when using managed IT service providers (MSPs). Nonprofit IT Support Services. MORE
On April 14th LinkedIn will "retire" the products & services tab. Here are the details and what it might mean for your organization. social media MORE
You can check your eligibility (also available from the Get Products and Services tab in the upper left corner of our home page ) periodically to see which products your organization can receive. How to Check your Organization's Eligibility for Particular Product Donations on TechSoup. MORE
The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important. MORE
Funding Services AND Advocacy: The Smart Choice for Grantmakers – guest post by Aaron Dorfman, National Committee for Responsive Philanthropy. Some grantmakers shy away from funding advocacy, preferring instead to fund direct services. MORE
Monitoring social conversations for actionable improvements to member services. Our [SocialFish] definition of Social CRM is “the discipline of applying social media to membership management”, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action. MORE
This guest post was contributed by our friends at Greater Good Studio. Greater Good Studio is a design firm focused on creating tools and solutions for social change. Limited staff, budget and time make it difficult to keep a nonprofit innovative. MORE
There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […]. MORE
This year’s Day of Service featured three different projects – a computer recycling project and installation of a wireless network in Washington, DC’s largest homeless shelter and meal preparation at DC Central Kitchen. Event 360 was a sponsor for the Day of Service. MORE
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. MORE
This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5 MORE
TechSoup is proud to announce the Amazon Web Services (AWS) Grant Credits Program for Nonprofits. You can learn more about each of these services and watch an introductory video for each on the AWS website. Additional Services Available with the AWS Free Tier. MORE
VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award. MORE
We wanted to know whether you use cloud services, how you used them, and what concerns you have about the cloud. One thing that surprised us is that most respondents are satisfied with their cloud services. Cloud Services Are Very Popular. MORE
During our country's current educational reform, leaders are emphasizing service learning, and they're demanding this principle be built into a national curriculum. posted by. Dianna Schwartz , Public Allies Arizona Alumna /. Program Associate, New Global Citizens. MORE
CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success." MORE
Outsourcing critical processes, such as managed IT services, to specialized professionals may seem like a daunting task for your non-profit. The post 3 Key Questions Every Nonprofit Should Ask When Outsourcing Their Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General CRM data database Managed Services nonprofit npTech Office 365 MORE
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service. MORE
Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service MORE
How’s your social customer service? 88% of consumers are less likely to buy from a company that ignores them on social media sites. Check out the full Conversocial study here. I know I notice – very strongly – when my tweets go unanswered. MORE
Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be MORE
help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important. MORE
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. MORE
In places like rural Africa, reliable internet service is hard to come by. MORE
Each year around this time, my colleagues and I get to figure out how to bring these two perspectives into one beautiful experience at the annual Conference on Volunteering and Service. Flickr Photo by Flatbush Gardner. MORE
If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Technology is enabling a greater awareness of how companies are servicing customer demands. Credit card services have their own databases, and processes for segmentation. MORE
3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event! MORE
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. MORE
If this question is something you are unable to answer correctly, please email our Customer Service department at customerservice@techsoup.org or call us toll free at 800-659-3579, option 2 and request that we reset this security question for you. Having Trouble Logging In to TechSoup? MORE
When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray. MORE
And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”. MORE
Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service MORE
Micah Solomon’s new book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Hiring Leadership Books Human Resources Eric Jacobson on Leadership and Management Effective Leadership General Management Skills Customer Service MORE
I’m not sure why not – seems like such low hanging fruit, to have your member services people be the ones monitoring your social media. MORE
Music formats over a mere few years. Just a metaphor, but think about it. From here. Potluck MORE
Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea. This, in turn, saves both guests and staff valuable time while not cutting any corners in the quality of service. Hotel and Accommodation Amenities Services. MORE
nonprofit compliance nonprofit management hipaa complaince. State of the art technology and robust firewalls are powerless against hand-written notes. While it doesn't seem possible that something so small could do so much damage, there is certainly reason to be wary of these little guys. . MORE
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. MORE
Service Related Topics 
Robert Weiner
JANUARY 7, 2016
CASE has just published the third edition of its guide to Advancement Services. The title of this edition is " Advancement Services: Enhancing Fundraising Success."
TechImpact
JULY 14, 2015
The post 4 Major Benefits Of Using Managed IT Services appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. General Tech Managed Services nonprofit nonprofit technology nonprofits npTechThink about how much of your day is spent working on a computer. Chances are pretty good, close to 99% of your work is done behind a keyboard and mouse. The need for robust technology has never been more important.
TechImpact
DECEMBER 24, 2014
There’s often some hesitance when your non-profit considers outsourcing data services. Whether it’s cost concerns, time constraints or reluctance to trust an outside party with such a critical service, it’s understandable for your organization consider all of your options before outsourcing. Giving your data services to a third party to manage, however, can be extremely […].
NTEN
JANUARY 15, 2015
help desk service desk Strategy tech leadership IT Staff Steve Heye. Manager of Technology. The Cara Program. Dear fellow IT staff: Don't just demand a seat at the planning table; earn it. Making technology a priority is yesterday’s issue—everyone seems to understand it is important.
Connection Cafe
MAY 28, 2015
And the topic is one of my favorites – pro bono service or, in layperson’s terms, how employees at companies large and small give their time and professional talents to help nonprofits thrive. We’re gathering to talk about “Pro Bono Service: Harnessing Time and Talent for Social Good.”.
VisionLink
OCTOBER 16, 2015
VisionLink would like to congratulate the Member Agencies of the West Virginia Voluntary Organizations Active in Disaster (VOAD) on receiving the Governor’s Service Award.
VolunteerMark
NOVEMBER 16, 2014
Moving to a completely new place and navigating through unfamiliar experiences can be tough, but finding volunteer opportunities to get involved in and making an impact in your new community doesn''t have to be
Eric Jacobsen Blog
AUGUST 2, 2014
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.
Vertex Systems
OCTOBER 5, 2016
3 Proven Strategies to Increase Service Utilization. In this Webinar Event we will discuss the ways rehabilitation agenencies lower administrative costs, prevent costly service utilization mistakes, and increase their top-line revenue Vertex Systems presents a FREE Webinar Event!
Eric Jacobsen Blog
MARCH 31, 2014
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.
Eric Jacobsen Blog
SEPTEMBER 23, 2014
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases.
SocialFish
MAY 8, 2014
When service design meets the connected company from Dave Gray. You know how I love anything by Dave Gray , author of the Connected Company. Watch this excellent talk or view the slides below. Related articles across the web. Socialogy: Interview with Dave Gray.
SocialFish
NOVEMBER 6, 2013
I’m not sure why not – seems like such low hanging fruit, to have your member services people be the ones monitoring your social media.
Amy Sample Ward
MAY 31, 2011
Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. future issues change ideas ncvs service
Frogloop
MARCH 19, 2012
Can their nonprofits take better advantage of available technologies to improve the services they deliver and the ways in which they deliver them?
Tech Soup Blog
MARCH 3, 2016
TechSoup is proud to announce the Amazon Web Services (AWS) Grant Credits Program for Nonprofits. You can learn more about each of these services and watch an introductory video for each on the AWS website. Additional Services Available with the AWS Free Tier.
Eric Jacobsen Blog
DECEMBER 1, 2013
Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases.
Eric Jacobsen Blog
OCTOBER 23, 2013
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.
Tech Soup Blog
JUNE 9, 2017
We wanted to know whether you use cloud services, how you used them, and what concerns you have about the cloud. One thing that surprised us is that most respondents are satisfied with their cloud services. Cloud Services Are Very Popular.
Eric Jacobsen Blog
OCTOBER 2, 2012
Timm that you can use to evaluate your organization's customer service via the phone: 1. Corporate Culture Eric Jacobson on Leadership and Management General Management Skills Effective Listening Customer Service
Museum 2.0
JULY 27, 2011
Yesterday, I had lunch with Monica Martinez, the ED of Homeless Services for Santa Cruz county. Our goal is to tackle the root causes of this issue and provide people with services that help them transition out of homelessness.
ASU Lodestar Center
JULY 4, 2011
During our country's current educational reform, leaders are emphasizing service learning, and they're demanding this principle be built into a national curriculum. posted by. Dianna Schwartz , Public Allies Arizona Alumna /. Program Associate, New Global Citizens.
SocialFish
JANUARY 24, 2012
How’s your social customer service? 88% of consumers are less likely to buy from a company that ignores them on social media sites. Check out the full Conversocial study here. I know I notice – very strongly – when my tweets go unanswered.
SocialFish
MAY 4, 2015
This puts customer service front-and-center in today’s marketplace. So, the only way you can really stand out is by delivering superior service. Virgin Atlantic found that customers serviced through chat convert at a rate 3.5
Mobile Commons
AUGUST 24, 2015
Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea. This, in turn, saves both guests and staff valuable time while not cutting any corners in the quality of service. Hotel and Accommodation Amenities Services.
Tech Soup Blog
NOVEMBER 5, 2015
You can check your eligibility (also available from the Get Products and Services tab in the upper left corner of our home page ) periodically to see which products your organization can receive. How to Check your Organization's Eligibility for Particular Product Donations on TechSoup.
SocialFish
MARCH 7, 2013
Music formats over a mere few years. Just a metaphor, but think about it. From here. Potluck
Beth's Blog: How Nonprofits Can Use Social Media
MARCH 25, 2012
Funding Services AND Advocacy: The Smart Choice for Grantmakers – guest post by Aaron Dorfman, National Committee for Responsive Philanthropy. Some grantmakers shy away from funding advocacy, preferring instead to fund direct services.
Vertex Systems
JANUARY 12, 2016
nonprofit compliance nonprofit management hipaa complaince. State of the art technology and robust firewalls are powerless against hand-written notes. While it doesn't seem possible that something so small could do so much damage, there is certainly reason to be wary of these little guys. .
Beth's Blog: How Nonprofits Can Use Social Media
MARCH 17, 2011
This year’s Day of Service featured three different projects – a computer recycling project and installation of a wireless network in Washington, DC’s largest homeless shelter and meal preparation at DC Central Kitchen. Event 360 was a sponsor for the Day of Service.
Tech Soup Blog
NOVEMBER 9, 2015
If this question is something you are unable to answer correctly, please email our Customer Service department at customerservice@techsoup.org or call us toll free at 800-659-3579, option 2 and request that we reset this security question for you. Having Trouble Logging In to TechSoup?
SocialFish
AUGUST 17, 2015
If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Technology is enabling a greater awareness of how companies are servicing customer demands. Credit card services have their own databases, and processes for segmentation.
SocialFish
DECEMBER 22, 2011
Monitoring social conversations for actionable improvements to member services. Our [SocialFish] definition of Social CRM is “the discipline of applying social media to membership management”, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action.
Eric Jacobsen Blog
MARCH 18, 2012
Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service.
Eric Jacobsen Blog
JUNE 17, 2012
Micah Solomon’s new book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Hiring Leadership Books Human Resources Eric Jacobson on Leadership and Management Effective Leadership General Management Skills Customer Service
Wild Apricot Blog
APRIL 9, 2014
On April 14th LinkedIn will "retire" the products & services tab. Here are the details and what it might mean for your organization. social media
TechImpact
MAY 15, 2013
In places like rural Africa, reliable internet service is hard to come by.
See What's Out There
OCTOBER 1, 2014
This guest post was contributed by our friends at Greater Good Studio. Greater Good Studio is a design firm focused on creating tools and solutions for social change. Limited staff, budget and time make it difficult to keep a nonprofit innovative.
Beth's Blog: How Nonprofits Can Use Social Media
OCTOBER 14, 2013
Each year around this time, my colleagues and I get to figure out how to bring these two perspectives into one beautiful experience at the annual Conference on Volunteering and Service. Flickr Photo by Flatbush Gardner.
Eric Jacobsen Blog
FEBRUARY 21, 2013
Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off.
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