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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! For Phase 1, we aligned in this project by talking with key stakeholders to learn how they operate, what members need, and where they hoped to see improvements.

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The 10 roles and responsibilities of a nonprofit Board of Directors

Get Fully Funded

Whether you’re just starting out or already have a Board in place, you need to understand the role of your nonprofit’s Board so you can support people to understand and fulfill their roles and responsibilities. Let’s look at the 10 basic roles and responsibilities of a nonprofit Board of Directors.

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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.

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Flat, Tall, or In Between—Is It Time to Evaluate Your Organizational Structure?

.orgSource

Most groups have invested in improved systems and platforms, and some have adjusted their strategy to maximize the new equipment. No matter how expertly executed, switching roles and responsibilities is disruptive. Managers were eliminated, and titles were replaced by roles, while departments were reorganized into circles.”.

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Design Series: Understanding Audience Needs

Forum One

While understanding audience needs is the basis of all good strategy and user experience processes, end users often get lost or deprioritized in the design phase. Role-playing Exercises Engaging in role-playing exercises allows your team members to take on the perspective of different user personas.

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The Beginner’s Guide to Running Your First Capital Campaign

Get Fully Funded

The Two Phases of a Capital Campaign You will be asking folks for a lot of money and support for this project, and it comes in two phases: the quiet phase and the public phase. The quiet phase is the first part of the campaign and involves meeting face-to-face with your top prospects to make individual requests.

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The First Global Martus Users Group Meeting

Beneblog: Technology Meets Society

Guest Beneblog by Vijaya Tripathi The first ever Martus users group meeting took place earlier this month in Chiang Mai, the capital of Northern Thailand. That’s what this process is about – de-centralizing ownership of the Martus project, spreading that role among all of Martus’ stakeholders.

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