6 Ways to Harness Your CRM Solution as a Change Management Tool

Connection Cafe

This is the time to question how things have always been done and consider changes that will expand your institution’s reach. First, I recommend that you position the CRM solution implementation as step one of a long-term process of change. You need time to assess how the system is working, where it could do better, and what changes you’d like to make. Here are some of the areas I recommend your team examine as you usher change into your institution.

Change Management Is the Foundation of a Social Organization

SocialFish

It addresses the need to drive change in an effort to shift employee behavior, communicate effectively across job functions and geographies and remove organizational silos. These change management initiatives have to be driven by organizational leadership and practiced at every level in the organization. Otherwise, change will not occur. Every organization needs technology in order to facilitate change and collaboration.

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Noodling Around Change Management and Social Media Adoption

Beth's Blog: How Nonprofits Can Use Social Media

I asked for some recommendations on Twitter for the best practical sources for change management. Joitske recommend Learning To Change. She also pointed me to an older post on her blog about one of theories of change in the book based on thinking styles. From the English book review : " In the third chapter, "Thinking about change in five different colors", Caluwé and Vermaak introduce their color model. People change if they learn.

The sgENGAGE Podcast Episode 140: Tips for Working Remotely Amidst COVID-19

Connection Cafe

The spread of COVID-19 has changed the workplace for many people: in many cases, it means that people are working remotely for the first time or working remotely in different ways than they previously did with partners or kids at home. In today’s episode, Tiffany Crumpton, Director of Marketing for Blackbaud Higher Education Solutions talks with Blackbaud change management expert Mike Reardon about the best strategies for successfully maintaining an engaged remote staff.

Strategies for Powering Learning Through CRM Go-Live and Beyond

Connection Cafe

And, because everyone loves change and learning new technology, you aren’t anticipating any challenges when communicating this decision or providing training to impacted teams across campus. For all of us who don’t live in a world where this type of change is enthusiastically accepted , we know that it can be challenging , especially when it comes to thinking about training and getting folks to actually USE the system. The decision has been made.

3 Ways to Embrace Change and Shake the Status Quo at Your Organization

Connection Cafe

Your nonprofit’s mission is likely the same as it was when your organization began; to make an impact and to effect change, whether locally, nationally or globally. The challenge then is to stay true to your mission while taking the steps needed to keep pace in a changing industry. Successfully embracing change isn’t just about going with the flow; it’s about leading the pack. So what’s holding your organization back from making internal changes? .

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Value, Ease of Use, and Social Use: Adoption Readiness in Nutshell

Connection Cafe

Unfortunately, this is … Technology Adoption Readiness Change Management Ease of Use Human Factors Social Use TAM Technology Acceptance Model ValueWhat’s the point of technology if no one uses it?

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How To Help Your Employees Embrace Change

Eric Jacobsen Blog

Change is inevitable. Change is good. Help your employees and team learn to embrace change. It's often the stress that people resist, not the change itself. Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights ( Pauline R. A transformational leader focuses primarily on initiating and "managing" change.

What Makes an IT Project Successful? Nonprofit Edition, Part Two

Connection Cafe

My last post covered a few common denominators I see in successful IT projects at nonprofit organizations: executive vision and involvement, defining requirements, and proactive risk identification and management, all of which provide a solid foundation for executing a project. Project Manager : The project manager carries out the day-to-day management of the project and acts as a single point of contact for all project issues. Change Management and User Adoption.

Disruption: The New Normal

NTEN

Business Development Manager. It's true that the only true constant is change, but then how can nonprofits plan? change management Change Management Leadership Josh Schukman. VolunteerMark. Disruption is the new normal. Institutions and industries that have existed for generations are being crushed by the onslaught of technology and its propensity for exponential growth.

Learning How To Change And Grow

Eric Jacobsen Blog

Change Change Leadership Change Management Change Quotes Eric Jacobson on Leadership and Management"One does not discover new lands without consenting to lose sight of the shore for a very long time." -- Andre Gide.

How To Explain Change

Eric Jacobsen Blog

When you communicate change to your team, explain the logical and rational reasons for the change: 1. Explain how the change will make employees feel before, during and after the implementation. Change Change Leadership Change Management Eric Jacobson on Leadership and ManagementExplain the tactical plan and goals. Answer questions from your team.

6 Key Steps to Post-Implementation Tech Project Success

NTEN

Change Management implementation success Leadership Missy Longshore nptech nten Organizational Culture IT Staff Missy Longshore. Post-Implementation Salesforce Success Consultant. Longshore Consulting.

Applications for the Nonprofit Tech Academy are due April 8

NTEN

change management Change Management Digital Strategy intensive it Leadership Leadership nonprofit tech academy NTA social media Staffing Strategy IT Staff We still have a few slots available in our Nonprofit Tech Academy for spring 2014, but the application deadline is fast approaching. Does the following sound good to you?

How To Explain Change

Eric Jacobson

When you communicate change to your team, explain the logical and rational reasons for the change: 1. Explain how the change will make employees feel before, during and after the implementation. Change Change Management Embracing Change Eric Jacobson on Leadership and Management Explaining Change Managing ChangeExplain the tactical plan and goals. Answer questions from your team.

Nonprofits Must Fight Stereotypes When Using New Technologies to Save Lives

NTEN

Mina Chang. Advocacy Change Management disaster response tech management unmanned aerial vehicles Program Linking the World. Innovation and adoption of new technologies is not without controversy. For example: How does your nonprofit leadership feel about unmanned aerial vehicles? Typhoon Haiyan hit the Philippines in November 2013, killing more than 6,000 people.

When Millennials Take Over: How to Prepare Your Nonprofit For the Future of Business

NTEN

Millenials will be taking over: is your nonprofit ready for the cultural sea change? Change Management cultural change Leadership millenials nonprofit technology culture Organizational Culture Maddie Grant, CAE. Principal. Culture That Works. The Revolutionary War. The Civil War. The Great Depression and World War II. And now the Millenials. Every four generations brings a significant generational transition. Is your nonprofit ready?

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Tech Across Your Org: Social Media Collaboration Across the NYC Elder Abuse Center

NTEN

[Editor's note: The following is from the December 2012 issue of NTEN:Change , NTEN's quarterly journal for nonprofit leaders. The Center staff includes just five staff members (four full-time) plus one very part-time social media manager at five hours a week. The social media team includes the Deputy Director, the Special Projects Director, the Social Media Manager, the social media consultant, summer interns, and an outside content development consultant.

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The 13th Issue of NTEN: Change is Out - "Competitive & Innovative Nonprofits"

NTEN

The articles in the March issue of the NTEN: Change journal capture stories of nonprofits in transition; they’re transforming from one stage to another, using technology to fuel their campaigns, initiatives, and to optimize their day-to-day work. >>Read The NTEN: Change publication, designed especially for busy nonprofit executive directors, departmental directors, boards, and other leadership staff, is free and ready to download!

How Kickstarter Got Subtitles and Captions

NTEN

accessibility Change Management Leadership Social Media Web Sites IT StaffDavid Peter. Software Engineer. Kickstarter. From an idea to a Hack Day to the sacrifice of a guy named Ian's life force: how Kickstarter bolted accessibility to its website. Last week, Kickstarter added an important new feature to its website: the ability for people to place captions and subtitles on the videos they upload.

How To Lead Breakthrough Change Against All Odds

Eric Jacobsen Blog

Pottruck 's book, Stacking the Deck , teaches readers a nine-step course of action leaders can follow from the first realization that change is needed through all the steps of implementation, including assembling the right team of close advisors and getting the word out to the wider group. This book tells the in-the-trenches stories of individuals who led bold, sweeping change. Breaking the change initiative into manageable pieces. David S.

When and How to Communicate a Technology Rollout Plan

NTEN

Change Management Leadership nonprofit technology planning tech management Adam Roth. StreamLink Software. You're about to roll out your technology plan. But are all members of your team ready to roll out with you? New technology often brings with it a sense of optimism. Perhaps information will be centralized, communication easier, time and money saved, or mundane tasks automated.

Will Your Nonprofit be Ready for the Future of Payments?

NTEN

bitcoin Change Management mobile fundraising online payments Fundraising Stacy Dyer. Owner. TG Consulting. Bitcoin and other new payment systems: what they are, what they aren't, and why you should care. The timing is perfect for you to learn from trail-blazing organizations already breaking ground in new frontiers, while still being early enough to claim advantages for your own cause.

DIY Nonprofit Technology: 5 Steps to Prepare Staff for Merging Technology

NTEN

[Editor's note: The following is from the December 2012 issue of NTEN:Change , NTEN's quarterly journal for nonprofit leaders. Beyond financial and equipment matters, one of the most important concerns that can dictate the technological success or failure of a merger is change management. Address change and set expectations. Discuss the pros and cons of change, in general, without going into the specifics. Listen to feedback on how they perceive change.

Tech Planning Smackdown

NTEN

Manager of Technology. And how can tech staff change their perceived roles within their organizations? Change Management IT Planning tech leadership Tech Planning IT Staff Steve Heye. The Cara Program. Technology is the offspring of vision and innovation. Why is it, then, that IT staff are so rarely invited to the table during the strategic planning process? How do we get a seat at the table?” I hear this question a fair amount from tech staff.

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What Does Organizational Behavior Have to Do with Nonprofit Technology? Everything!

NTEN

Change Management Leadership Organizational Culture Kelly Trusty, Ph.D. Assistant Professor. Western Michigan University School of Public Affairs and Administration. What's your organization's tech strategy type, and what does that mean for your organization? Defender! Analyzer! Prospector! Reactor! Could this be a new set of superheroes? Well, sort of.

Guaranteeing Successful New Technology Adoption

NTEN

So, you’ve decided to move to a technology-based solution that enables your staff and volunteers to reach the next level of excellence in nonprofit service delivery and management. Change Management Leadership measuring impact technology adoption Kathryn Engelhardt-Cronk. Community TechKnowledge, Inc. Choosing a new technology for your organization should be a comprehensive solution, not a deferred headache.

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Going First: The first step to transformational leadership starts with taking it

NTEN

Change Management jeff shuck Leadership leadership skills Plenty Consulting tech leadership Jeff Shuck. Plenty Consulting. Want to see leadership in action? Look no farther than the local pre-school, where line leaders show their peers the way forward. If we think about the idea of leadership as being at the front of the line, we find both opportunity and obligation.

The September Issue of NTEN:Change is Now Available

NTEN

Change Management change management green IT idealware Leadership nonprofit leadership nptech nten:change Planning Social Media social media measurementThe third issue of NTEN's quarlerly journal for nonprofit leaders is free and hot off the press. Featured in this issue: " Measuring Your Social Media Success ," from Idealware's Andrea Berry, which provides guidance for measuring what matters when it comes to social media for your nonprofit.

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Making Smarter Decisions when Selecting Technology

NTEN

Bayer Center for Nonprofit Management. I’ve seen agencies that are level-headed and take measured steps in nearly everything go a little bonkers when greeting the unfamiliar organizational change opportunity presented by a major technology purchase. Change Management Leadership nonprofit technology planning strategic planning IT Staff Jeff Forster. Senior Consultant.

Strategic Leadership: What a Nonprofit Leader Really Needs to Know about IT

NTEN

Many executives don’t approach management and leadership in accounting or evaluation matters, for example, with the same trepidation as they do technology. And yet the same skills that make any leader effective are appropriate to managing technology. Many executives don’t approach management and leadership in these areas with the same trepidation as they do technology. And yet the same skills that make any leader effective are appropriate to managing technology.

Nonprofit Innovation and the Cloud

NTEN

Change Management Cloud Infrastructure Leadership nonprofit cloud nonprofit innovation nptech Organizational Culture Staffing Strategy IT Staff Karen Graham. Director, Technology & Innovation. MAP for Nonprofits. There’s no doubt that many organizations are using cloud technologies in innovative ways. But, more specifically, what links might we find between the unique aspects of cloud technology, and the conditions and success factors for innovation?

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Deena Pierott to Offer Keynote on Inclusive Technology at #14LCS

NTEN

This September 3-6, NTEN will debut the Leading Change Summit. Today we’re excited to share that Deena Pierott , founder of the White House honored youth program called iUrban Teen Tech , will offer a keynote called Moving from Diversity to Inclusion: Changing landscapes of nonprofit technology. Change Management Deena Pierott iUrban Teen lcs Leadership leading change summit

Strategic Leadership: What a Nonprofit Leader Really Needs to Know about IT

NTEN

Many executives don’t approach management and leadership in accounting or evaluation matters, for example, with the same trepidation as they do technology. And yet the same skills that make any leader effective are appropriate to managing technology. Many executives don’t approach management and leadership in these areas with the same trepidation as they do technology. And yet the same skills that make any leader effective are appropriate to managing technology.

Follow Your Donors to Leading Technology

NTEN

Change Management Fundraising Management mobile fundraising online fundraising Fundraising Elissa Everett. Director of Marketing. oneID. More and more, your donors are online, mobile, and tech-curious. What should you be doing to meet them where they are and motivate them to support you? Your future supporters are standing by. Leading your nonprofit to success means being nimble and having the ability to quickly respond to your supporters.

Tips for Content Curators from Beth Kanter: How To Avoid Getting "Content Fried"

NTEN

[Editor's note: The following is an excerpt from a feature article in the June 2012 issue of NTEN:Change , NTEN's quarterly journal for nonprofit leaders. As you encourage content curation activities for your staff, you may also want to remind them of techniques for being efficient and staying focused: Manage Your Attention, Not Just Your Time: Don't just create a to-do list, lay it out on daily and weekly schedules, breaking down key tasks of the project into chunks.

Four Things You Should Know Before You Innovate

FI Space

If you want to implement a new idea or if you’re interested in changing your organizational culture to value innovation, there are four things you should know before you begin. Years ago I was working with a hospital to provide them with advice on changing to a non-smoking policy. As Dale Carnegie said, “Ninety percent of all management problems are caused by miscommunication.” I encourage you to seek out additional resources on that topic as well as on change management.

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Getting Beyond the Slacktivism Debate

NTEN

[Editor's note: The following first appeared in the June 2011 issue of NTEN:Change. Managers need to make sure the right questions are being asked. But if you ask for a campaign that achieves goals based on a sound theory of change, then you can get that too. What is the theory of change? Managers need to make sure the right questions are being asked. Note: You can read the entire June Issue of NTEN:Change online for free. )

Is Your Organization Ready for Open Source Software?

NTEN

You know your organization needs to make a core technology change. The list is long— you can’t get the donor information you need, your program team can’t effectively manage volunteers, and your operations staff are spending way too much time entering and moving data instead of engaging key constituents. Change Management Leadership Open Source Open Source tech leadership Paul Keogan. Founder and Principal. BackOffice Thinking.

Introducing a New NTEN Workbook: Getting Started With Data-Driven Decision Making

NTEN

Change Management data Data data-driven Leadership nonprofit data nptech Organizational Culture strategy Strategy workbook IT StaffOver the last few years, NTEN has been working with nonprofits to understand how to better wrangle all the data they’re creating and what’s available to them into improved results: more mission impact. In 2010, we organized an online workshop we affectionately titled “Taming the Data Monster.”

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The Future Role of the CIO in the NonProfit

NTEN

Change Management changing role of CIO Leadership nonprofit management nonprofit technology leadership nptech Organizational Culture organizational structure Staffing Strategy IT Staff Michael Enos. Chief Technology Officer. Second Harvest Food Bank. Everything we thought that technology would do to democratize information is happening, and it’s happening in ways that we didn’t dream of. So do we still need an IT department, or a CIO?

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You're invited to NTEN's inaugural Leading Change Summit in San Francisco

NTEN

After over a decade of convening our signature annual Nonprofit Technology Conference, we are excited to unveil and invite you to our inaugural Leading Change Summit in San Francisco on September 3-6. For attendees, the Leading Change Summit experience begins when you register. 14lcs Change Management Data Leadership leading change leading change summit Strategy

The Three Ways To Discuss Change With Your Employees

Eric Jacobson

When you communicate change to your team, explain the logical and rational reasons for the change: 1. Explain how the change will make employees feel before, during and after the implementation. Change Eric Jacobson on Leadership and Management Explaining Change Managing Change Explain the tactical plan and goals. Answer questions from your team.