article thumbnail

A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

This is especially helpful when the instructions are complicated. When the humans are relaxing, live chat is offline. But when the humans are watching the kids play soccer or having dinner, live chat is offline. Here are a few examples of how live chat supports more positive member experiences.

Las Vegas 251
article thumbnail

Working Wikily: Bridging Online/Offline Learning and Content Creation/Community Building

Beth's Blog: How Nonprofits Can Use Social Media

If you look at the work plan, the content development part of the project is coming to a close (there's one module left to build on experimentation) and "instructional" part of the project is ramping up. Here's what lies ahead -- a division and then a bridge between online/offline learning and community/content.

Offline 50
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Flexible Space: The Secret To Designing Powerful Training

Beth's Blog: How Nonprofits Can Use Social Media

So, expect to see regular reflections on good instructional design and delivery for any topic, but especially technology related. I am not always lucky to be teaching in a classroom that is designed as a flexible space to be molded into a learning environment by the instructor guided by the instructional design.

Training 123
article thumbnail

Buying an LMS? Acronyms You Must Know (Part 1)

Gyrus

APP- Application: Downloadable program on mobile devices for providing certain LMS features and is mostly used for offline learning, micro-learning. API- Application Program Interface: A set of protocols or code that IT team uses to tie/integrate the LMS with other systems such as CRM, HRIS, HRMS, etc.

article thumbnail

Build Online Experiences that Spark Community Engagement

Forum One

All these audiences have unique interests, which may be served online or offline, and may overlap. With schools partially or fully remote in parts of 2020 and 2021, families and educators scrambled to find educational material to use at home or in virtual instruction. Programming that extends community reach.

Build 70
article thumbnail

5 Assumptions Every Community Manager Should Make Daily

Amy Sample Ward

When you post a call to action for people to share a message, be sure to include reference to how they can do so; or if you are asking people to create content themselves, be sure to provide instructions and examples to help them respond to your call. You know more about the cause.

Community 249
article thumbnail

Free Webinar: Sharing Trainer's Social Media Bag of Tricks and Secrets

Beth's Blog: How Nonprofits Can Use Social Media

And then immediately create instructional materials and trainings for the community. When Maddie Grant at Social Fish invited me to do a FREE webinar over at the 365 Engage Community, I was thrilled to have an opportunity to reflect the practice of incorporating social media into instruction. Audience Research.