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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. These tools employ collaborative methods that engage both end-users and the organizations serving them. Service blueprinting is a key step in mapping your digital ecosystem.

Map 72
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Methods for Facilitating Innovation in Nonprofits

Beth's Blog: How Nonprofits Can Use Social Media

The curriculum was based on their “ Innovating for People ” design methods recipe book and “ taxonomy for innovation.” These are methods for developing solutions (any type) in service of people. By applying this approach to program development or strategy, your nonprofit can get more impactful results.

professionals

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article thumbnail

Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. These tools employ collaborative methods that engage both end-users and the organizations serving them. Service blueprinting is a key step in mapping your digital ecosystem.

Map 46
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The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. Journey maps are a critical service design artifact.

Phase 46
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Interview: John Brennan of OpenAction

Amy Sample Ward

You can learn more about John and OpenAction in the interview below. The mashup was a map showing where people were volunteering in near-real-time. The real value to organizations is that they now have a dynamically updated map they can embed on their web site. We were both doing similar, but separate mapping initiatives.

Interview 123
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The Phases of Service Design

Forum One

This is a good point to get representative members of different teams in a room together to map out the current service delivery. Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? Need a primer?

Phase 46
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Citizen Philanthropy: Delivering Impactful Pro Bono Support From Anywhere

Saleforce Nonprofit

We began by working on an alignment process called “ V2MOM ”, which stands for: Vision, Values, Methods, Obstacles, and Measures. Through in-depth interviews with V2I volunteers, charity partners, and corporate partners, we developed a deeper understanding of the problem and what was at stake. Adopt A Project.