Expert insights. Personalized for you.
And ROI , of course, is about money, pure and simple. So what is social CRM, you ask? Here’s our simplified definition: Social CRM is the discipline of applying social media to membership management. MORE
Today I was asked for the thousandth time what the ROI of a social network is. ” It suddenly dawned on me that maybe the only reason why people seek to measure the ROI of their social network is that they can. Be Human roi social media roi MORE
Sandy Carter from IBM shares some thoughts about social learning – which permeates all aspects of collaboration, data sharing, and knowledge management. How are you using social learning and social knowledge? ———— ( photo credit ). Social Learning MORE
Introducing ROI and the Impact of Social CRM: 12 Forward-Looking Use Cases for Associations. This second paper goes much further, and looks at social CRM in action, through 12 use cases for applying social media to membership management – which is the way that you will get to ROI. MORE
Before you spend time trying to calculate social media ROI, ask yourself one very important question: What purpose does the ROI serve? The reason you want to ask this question first is to determine what to include in the ROI. ROI as a learning tool. MORE
Last week I had the pleasure of attending the Young Nonprofit Professionals Network of DC second annual Social Summit and sharing some information on social media ROI and metrics. Earlier this summer I posted on top tips for measuring ROI and getting strategic with data , touching on the idea and importance of actionable data, or rather, data that helps draw meaningful conclusions and future actions to optimize programs. Have any tips yourself for measuring social ROI? MORE
Our (SocialFish) definition of Social CRM is “ the discipline of applying social media to membership management “, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action. ROI = low-cost, high-quality leads. MORE
While the area of social metrics continues to evolve and grow, there are five main tips all organizations should follow when measuring social media activity for ROI: 1. Have your own pearls of wisdom for social media ROI measurement? Author: Jordan Viator. MORE
Beth Kanter is moderating the Nonprofit Social Media ROI Poetry Slam. Tags: roi sxsw nptech events Check out the SXSW session info here. PRESENTERS. Beth Kanter - Beth’s Blog [Moderator]. Danielle Brigida - National Wildlife Federation. Wendy Harman - American Red Cross - National Headquarters. Carie Lewis - The Humane Society of the United States. David Neff - American Cancer Society [Judge]. Katie Paine - KDPaine & Partners [Judge]. Holly Ross - NTEN [Judge]. MORE
Prove Content Marketing ROI with a Performance Scorecard : ROI. In spite of burgeoning internal support and increasing budget, the truth is many content teams still struggle with justifying spend through content marketing ROI, and performance is suffering as a result It’s the elephant in the room. MORE
My recent paper, Remarkably Outstanding Implementation: The Foundation for Positive ROI with Target Analytics , is now available. It is appropriate to expect positive ROI from data analytics, but remember that expectations must be fueled by actions! And that will create positive ROI! MORE
What’s the ROI? Read Nancy’s recommendations in her post, Nonprofit Facebook ROI—Yay or Nay? Facebook Marketing measurement roi Should your nonprofit use Facebook to promote your cause? MORE
We explore everything from “getting more ROI” from a conference, to the importance of capturing emails and saying your thank-you’s. This week’s link round-up is a mixed bag of expert insight, cautionary tales and practical tips. Fundraising events Apricot Jam membership MORE
Many organizations struggle with the idea of ROI and metrics when it comes to social media because so much of it feels, well, untouchable. Tags: case study case studies strategies metrics roi socialmedia strategy MORE
Social Media Roi Slidesbk. I’m doing a panel titled “Social Media ROI&# with Lauren Vargas from Radian 6 and moderated by Roz Lemieux from Fission Strategy. The Four I’s of ROI. ROI Analysis Must Begin With SMART Objectives. 8 Principles of ROI. MORE
This blog post is over 1,600 words. Please feel free to skip ahead to any of the following topics: What Are Boosted Posts Anyway? And Why Should I Care? 4 New Ways to Target Boosted Posts. Getting Started with Facebook Boosted Posts [step-by-step guide]. MORE
Using a poetry slam format, each panelist will present a five-minute poem or story about how their organization has successfully implemented a social media strategy experiment and how they considered the ROI. Tweet your questions with the #roi or @amyrsward and we’ll try to get them in! MORE
I’d like to see you use cost per lead or lead per impression or revenue or ROI. This post by Brian Carter is so awesome, I’m reposting it here in its entirety with permission. It originally appeared here at the Brian Carter Group blog. ————-. MORE
As your organization develops its social media and fundraising strategies, don’t forget to provide your fundraisers tips on how they can use social media to fundraise! MORE
One of the most common terms in fundraising analytics is Return On Investment or ROI. Let's examine ROI in terms of how it relates to nonprofit fundraising analytics in two ways. Analytics Data Mining & Modeling Fundraising Success & Performance Identifying Prospects jargon metrics performance Return On Investment ROI MORE
Sifry , the co-founder of Personal Democracy Forum, took a closer look at ROI for Facebook apps in his piece last week Facebook Haggadah: A Case Study in Viral ROI (Is This App Different From All Other Apps?) What questions about ROI do you or your organization have when considering the build or integration of a Facebook app or similar tool? Tags: otherblogs roi facebook metrics Micah L. MORE
Even in the situations above, a ROI calculation may be appropriate. Has anyone done a fairly complete cost justification or calculation of ROI, based on all of these items? When I’ve looked at ROI, my analyses have been client-specific, dealing with issues like: An inability to produce reports or time spent manipulating reports that should come straight from the system. And if fundraisers hate the current system, ROI may not matter. MORE
Most Social Media ROI calculators include factors for investments and gains, but not many include factors for loss. Success in this example might initially appear obvious, but without considering negative comments received during the campaign, a true ROI calculation can’t be made. MORE
Culture That Works Featured Nimble Nonprofit Social CRM and ROIQuick poll: do these statements accurately describe your organization? We have close to 100% employee engagement (as in your people literally couldn’t imagine working anywhere else). MORE
The attendees asked a variety of questions around social media ROI, which Beth loves to talk about. This 60-second click, Beth talks about looking at Social Media ROI as a process that measures a range of values (insights, sentiment, optins, donations) rather than just money or clicks. MORE
Boosted Posts is a Facebook product that increases reach for specific Facebook Page updates. Boosted Posts are labeled “sponsored” and appear at the top of the Newsfeeds (web and mobile) of people you target. When people interact with your Boosted post, that interaction is seen by their friends. MORE
But for grantmaking organizations that are not traditionally fundraising like many of their nonprofit partners, what does ROI look like? This is the ultimate ROI to be able to communicate back to their boards, stakeholders, and community partners. . MORE
The post Maximize ROI by Minimizing Spam Rates appeared first on Nonprofit Hub. Email Marketing Featured Fundraising deliverability email hub marketing Nonprofit ROI spamPicture this—your nonprofit has its next email fundraising appeal down. MORE
Every online community manager needs to be prepared for the day when the powers-that-be ask ‘What’s the ROI of our community?’” From the Trenches Industry Insider Open Community Social CRM and ROI Useful Data MORE
Can your nonprofit even measure its return on investments (ROI)? Putting together an ROI report can be time consuming, but can also lead to great data and help you find ways to trim costs without shirking quality. Image courtesy of Waiting for the Elevator. MORE
Measuring ROI in multichannel fundraising campaigns can be a lot of work, but … Fundraising Industry Trends Research & Trends multichannel fundraising ROI MORE
Social Login and Your Website: Higher Engagement & ROI | FeedBlitz - Email Marketing and RSS : n the early days of social media, the question was: Should we or shouldn’t we take the plunge into social media? The new questions are: How do we use social media the best possible way to increase engagement and ROI? MORE
We believe that Social CRM is the key to getting ROI out of social media activity. And ROI , of course, is about money, pure and simple. Social CRM and ROIThis post originally appeared on the Avectra blog. MORE
The post How to use the Pareto Principle to Boost Marketing ROI appeared first on John Haydon. The Pareto Principle, aka the 80:20 rule, was named after an Italian pea farmer named Pareto. Pareto discovered that 80% of his peas came from 20% of the pods in his garden. MORE
Look at this: 101 Examples of Social Business ROI. 101 examples of ROI: no. Read it, then bookmark it, then read it again when you’re ready to start writing up ROI data for your own organization. ROI is simple, at it’s core, but it’s very very easy to get sidetracked with it. Debunking the hype Implementation Social CRM and ROICool, right? Not so fast. Now read this: 101 success stories: yes. Here’s why. MORE
But how will you even know your CRM initiative is failing if you aren’t measuring its return on investment (ROI)? What is nonprofit ROI? Measuring ROI is a little more black and white for commercial businesses. MORE
ROI and the Impact of Social CRM — SocialFish : ROI and the Impact of Social CRM [NEW WHITE PAPER]. Introducing ROI and the Impact of Social CRM: 12 Forward-Looking Use Cases for Associations. by Maddie Grant on August 22, 2011 3 inShare. Our latest white paper is out! This paper is the second in our Social CRM series. The first paper in the series, Social CRM for Associations, has had close to 2000 downloads to date MORE
The ROI of Social CRM. For membership organizations, ROI often comes down to recruiting and retaining members. The ROI of Social CRM from SocialFish. Featured Social CRM and ROI MORE
Sandy Carter from IBM shares some thoughts about social learning – which permeates all aspects of collaboration, data sharing, and knowledge management. How are you using social learning and social knowledge MORE
Nonprofits with national and international name recognition do great on Facebook in terms of growing a large fan base, but many small to medium-sized nonprofits struggle to achieve the elusive Facebook ROI (Return on Investment) – website traffic, new e-mail newsletter subscribers, mobile subscribers, online donors, thumbs up and comments i.e, That would be fine if the ROI was there, but even with over 7,000 fans ROI-as-defined-above is elusive. I like Facebook. MORE
His website, Socialnomics , has a video about the return on investment (ROI) of social media. If you use of social media, have you considered the ROI? Watch this video and see if you think of new ways to consider ROI for your organization’s efforts. Tags: Education and Training equalman qualman roi socialnomics Erik Qualman is a thought leader in the use of social media in business. MORE
The KISS Method For Determining Social Media ROI : "Attend any corporate meeting on social media initiatives and it’s likely that you’ll hear a question or two along the lines of “how is this selling us more product” or “what’s the ROI on these activities”? MORE
ROI Related Topics 
Connection Cafe
APRIL 10, 2017
My recent paper, Remarkably Outstanding Implementation: The Foundation for Positive ROI with Target Analytics , is now available. It is appropriate to expect positive ROI from data analytics, but remember that expectations must be fueled by actions! And that will create positive ROI!
Connection Cafe
JANUARY 3, 2013
One of the most common terms in fundraising analytics is Return On Investment or ROI. Let's examine ROI in terms of how it relates to nonprofit fundraising analytics in two ways. Analytics Data Mining & Modeling Fundraising Success & Performance Identifying Prospects jargon metrics performance Return On Investment ROI
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Connection Cafe
JUNE 24, 2019
But for grantmaking organizations that are not traditionally fundraising like many of their nonprofit partners, what does ROI look like? This is the ultimate ROI to be able to communicate back to their boards, stakeholders, and community partners. .
SocialFish
NOVEMBER 11, 2015
Culture That Works Featured Nimble Nonprofit Social CRM and ROIQuick poll: do these statements accurately describe your organization? We have close to 100% employee engagement (as in your people literally couldn’t imagine working anywhere else).
SocialFish
NOVEMBER 14, 2012
The ROI of Social CRM. For membership organizations, ROI often comes down to recruiting and retaining members. The ROI of Social CRM from SocialFish. Featured Social CRM and ROI
NCE Social Media
FEBRUARY 2, 2010
His website, Socialnomics , has a video about the return on investment (ROI) of social media. If you use of social media, have you considered the ROI? Watch this video and see if you think of new ways to consider ROI for your organization’s efforts. Tags: Education and Training equalman qualman roi socialnomics Erik Qualman is a thought leader in the use of social media in business.
SocialFish
FEBRUARY 14, 2019
Sandy Carter from IBM shares some thoughts about social learning – which permeates all aspects of collaboration, data sharing, and knowledge management. How are you using social learning and social knowledge
NonProfit Trends
MARCH 6, 2013
Measuring ROI in multichannel fundraising campaigns can be a lot of work, but … Fundraising Industry Trends Research & Trends multichannel fundraising ROI
NonProfit Hub
JUNE 4, 2015
The post Maximize ROI by Minimizing Spam Rates appeared first on Nonprofit Hub. Email Marketing Featured Fundraising deliverability email hub marketing Nonprofit ROI spamPicture this—your nonprofit has its next email fundraising appeal down.
SocialFish
NOVEMBER 1, 2012
Sandy Carter from IBM shares some thoughts about social learning – which permeates all aspects of collaboration, data sharing, and knowledge management. How are you using social learning and social knowledge? ———— ( photo credit ). Social Learning
SocialFish
JANUARY 13, 2012
Look at this: 101 Examples of Social Business ROI. 101 examples of ROI: no. Read it, then bookmark it, then read it again when you’re ready to start writing up ROI data for your own organization. ROI is simple, at it’s core, but it’s very very easy to get sidetracked with it. Debunking the hype Implementation Social CRM and ROICool, right? Not so fast. Now read this: 101 success stories: yes. Here’s why.
SocialFish
FEBRUARY 14, 2019
And ROI , of course, is about money, pure and simple. So what is social CRM, you ask? Here’s our simplified definition: Social CRM is the discipline of applying social media to membership management.
SocialFish
JUNE 3, 2015
Every online community manager needs to be prepared for the day when the powers-that-be ask ‘What’s the ROI of our community?’” From the Trenches Industry Insider Open Community Social CRM and ROI Useful Data
TechImpact
OCTOBER 30, 2013
Can your nonprofit even measure its return on investments (ROI)? Putting together an ROI report can be time consuming, but can also lead to great data and help you find ways to trim costs without shirking quality. Image courtesy of Waiting for the Elevator.
AFP Blog
JULY 6, 2010
The Limits Of Calculating Social Media ROI
SocialFish
AUGUST 2, 2011
We believe that Social CRM is the key to getting ROI out of social media activity. And ROI , of course, is about money, pure and simple. Social CRM and ROIThis post originally appeared on the Avectra blog.
Beth's Blog: How Nonprofits Can Use Social Media
SEPTEMBER 15, 2010
Social Media Roi Slidesbk. I’m doing a panel titled “Social Media ROI&# with Lauren Vargas from Radian 6 and moderated by Roz Lemieux from Fission Strategy. The Four I’s of ROI. ROI Analysis Must Begin With SMART Objectives. 8 Principles of ROI.
Amy Sample Ward
MARCH 14, 2009
Beth Kanter is moderating the Nonprofit Social Media ROI Poetry Slam. Tags: roi sxsw nptech events Check out the SXSW session info here. PRESENTERS. Beth Kanter - Beth’s Blog [Moderator]. Danielle Brigida - National Wildlife Federation. Wendy Harman - American Red Cross - National Headquarters. Carie Lewis - The Humane Society of the United States. David Neff - American Cancer Society [Judge]. Katie Paine - KDPaine & Partners [Judge]. Holly Ross - NTEN [Judge].
AFP Blog
MARCH 5, 2014
Prove Content Marketing ROI with a Performance Scorecard : ROI. In spite of burgeoning internal support and increasing budget, the truth is many content teams still struggle with justifying spend through content marketing ROI, and performance is suffering as a result It’s the elephant in the room.
Robert Weiner
JULY 10, 2012
Even in the situations above, a ROI calculation may be appropriate. Has anyone done a fairly complete cost justification or calculation of ROI, based on all of these items? When I’ve looked at ROI, my analyses have been client-specific, dealing with issues like: An inability to produce reports or time spent manipulating reports that should come straight from the system. And if fundraisers hate the current system, ROI may not matter.
SocialFish
APRIL 6, 2015
But how will you even know your CRM initiative is failing if you aren’t measuring its return on investment (ROI)? What is nonprofit ROI? Measuring ROI is a little more black and white for commercial businesses.
John Haydon
JANUARY 20, 2012
Today I was asked for the thousandth time what the ROI of a social network is. ” It suddenly dawned on me that maybe the only reason why people seek to measure the ROI of their social network is that they can. Be Human roi social media roi
Connection Cafe
DECEMBER 13, 2012
As your organization develops its social media and fundraising strategies, don’t forget to provide your fundraisers tips on how they can use social media to fundraise!
AFP Blog
AUGUST 22, 2011
ROI and the Impact of Social CRM — SocialFish : ROI and the Impact of Social CRM [NEW WHITE PAPER]. Introducing ROI and the Impact of Social CRM: 12 Forward-Looking Use Cases for Associations. by Maddie Grant on August 22, 2011 3 inShare. Our latest white paper is out! This paper is the second in our Social CRM series. The first paper in the series, Social CRM for Associations, has had close to 2000 downloads to date
John Haydon
JANUARY 20, 2017
The post How to use the Pareto Principle to Boost Marketing ROI appeared first on John Haydon. The Pareto Principle, aka the 80:20 rule, was named after an Italian pea farmer named Pareto. Pareto discovered that 80% of his peas came from 20% of the pods in his garden.
John Haydon
JUNE 28, 2010
Before you spend time trying to calculate social media ROI, ask yourself one very important question: What purpose does the ROI serve? The reason you want to ask this question first is to determine what to include in the ROI. ROI as a learning tool.
John Haydon
APRIL 17, 2014
What’s the ROI? Read Nancy’s recommendations in her post, Nonprofit Facebook ROI—Yay or Nay? Facebook Marketing measurement roi Should your nonprofit use Facebook to promote your cause?
Nonprofit Tech for Good
JANUARY 12, 2010
Nonprofits with national and international name recognition do great on Facebook in terms of growing a large fan base, but many small to medium-sized nonprofits struggle to achieve the elusive Facebook ROI (Return on Investment) – website traffic, new e-mail newsletter subscribers, mobile subscribers, online donors, thumbs up and comments i.e, That would be fine if the ROI was there, but even with over 7,000 fans ROI-as-defined-above is elusive. I like Facebook.
SocialFish
AUGUST 22, 2011
Introducing ROI and the Impact of Social CRM: 12 Forward-Looking Use Cases for Associations. This second paper goes much further, and looks at social CRM in action, through 12 use cases for applying social media to membership management – which is the way that you will get to ROI.
Amy Sample Ward
MARCH 14, 2009
Using a poetry slam format, each panelist will present a five-minute poem or story about how their organization has successfully implemented a social media strategy experiment and how they considered the ROI. Tweet your questions with the #roi or @amyrsward and we’ll try to get them in!
John Haydon
AUGUST 27, 2013
Most Social Media ROI calculators include factors for investments and gains, but not many include factors for loss. Success in this example might initially appear obvious, but without considering negative comments received during the campaign, a true ROI calculation can’t be made.
AFP Blog
MAY 6, 2011
The KISS Method For Determining Social Media ROI : "Attend any corporate meeting on social media initiatives and it’s likely that you’ll hear a question or two along the lines of “how is this selling us more product” or “what’s the ROI on these activities”?
SocialFish
OCTOBER 11, 2011
Our (SocialFish) definition of Social CRM is “ the discipline of applying social media to membership management “, and the 12 use cases in our white paper, ROI and the Impact of Social CRM , show this in action. ROI = low-cost, high-quality leads.
Wild Apricot
JANUARY 23, 2015
We explore everything from “getting more ROI” from a conference, to the importance of capturing emails and saying your thank-you’s. This week’s link round-up is a mixed bag of expert insight, cautionary tales and practical tips. Fundraising events Apricot Jam membership
John Haydon
OCTOBER 6, 2010
The attendees asked a variety of questions around social media ROI, which Beth loves to talk about. This 60-second click, Beth talks about looking at Social Media ROI as a process that measures a range of values (insights, sentiment, optins, donations) rather than just money or clicks.
John Haydon
JULY 9, 2014
This blog post is over 1,600 words. Please feel free to skip ahead to any of the following topics: What Are Boosted Posts Anyway? And Why Should I Care? 4 New Ways to Target Boosted Posts. Getting Started with Facebook Boosted Posts [step-by-step guide].
Amy Sample Ward
APRIL 7, 2009
Sifry , the co-founder of Personal Democracy Forum, took a closer look at ROI for Facebook apps in his piece last week Facebook Haggadah: A Case Study in Viral ROI (Is This App Different From All Other Apps?) What questions about ROI do you or your organization have when considering the build or integration of a Facebook app or similar tool? Tags: otherblogs roi facebook metrics Micah L.
SocialFish
FEBRUARY 14, 2019
I’d like to see you use cost per lead or lead per impression or revenue or ROI. This post by Brian Carter is so awesome, I’m reposting it here in its entirety with permission. It originally appeared here at the Brian Carter Group blog. ————-.
John Haydon
JULY 9, 2014
Boosted Posts is a Facebook product that increases reach for specific Facebook Page updates. Boosted Posts are labeled “sponsored” and appear at the top of the Newsfeeds (web and mobile) of people you target. When people interact with your Boosted post, that interaction is seen by their friends.
AFP Blog
JUNE 18, 2014
Social Login and Your Website: Higher Engagement & ROI | FeedBlitz - Email Marketing and RSS : n the early days of social media, the question was: Should we or shouldn’t we take the plunge into social media? The new questions are: How do we use social media the best possible way to increase engagement and ROI?
Connection Cafe
AUGUST 9, 2010
Last week I had the pleasure of attending the Young Nonprofit Professionals Network of DC second annual Social Summit and sharing some information on social media ROI and metrics. Earlier this summer I posted on top tips for measuring ROI and getting strategic with data , touching on the idea and importance of actionable data, or rather, data that helps draw meaningful conclusions and future actions to optimize programs. Have any tips yourself for measuring social ROI?
Connection Cafe
JUNE 25, 2010
While the area of social metrics continues to evolve and grow, there are five main tips all organizations should follow when measuring social media activity for ROI: 1. Have your own pearls of wisdom for social media ROI measurement? Author: Jordan Viator.
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