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What is Service Design?

Forum One

Service design focuses on mapping each touchpoint an individual has with a service provider in order to improve their experience and create a positive relationship between the two. The main components of service design Touchpoints : A touchpoint is a particular point of interaction between the customer and the service.

Design 80
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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. A robust ecosystem map would be made up of many different service blueprints, not only documenting how different technologies interact but also the front and backstage journeys involved. Are you looking to improve a service experience?

Map 72
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Association 4.0—A Playbook for Success

.orgSource

Sandy Marsico, Founder and CEO of Sandstorm Design, described the challenge of balancing risk with growth like this: “You need the courage to take chances and the stomach to handle anxiety. These funds are designated for experimentation. But the typical association model challenges agility. I have a budget line for risk.

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Solutions Day 2023—It’s Happening!

.orgSource

The November 2 event is designed to give a fresh take on the future! We’ll send our audience back to work with new insights and answers to challenging questions like these: How can our organization prepare to manage disruptive events like the pandemic? Sponsored by Attendee Interactive Our website looks dated.

Sponsor 275
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Breaking Down UX, Design & Tech Silos Through Component-Based Design

Forum One

When designing and developing a website or application, a challenge is that roles and tasks can often operate in silos. To tackle this challenge, we recently piloted a new component-based design approach that prioritizes real-time collaboration. Component-based design.

Design 46
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How To Overcome Four Common Challenges To Become A Better Communicator

Eric Jacobsen Blog

Gladieux , author of the new book, Communicate With Courage: Taking Risks To Overcome The Four Hidden Challenges. Gladieux explains that those four hidden challenges and sneaky obstacles that can keep you from becoming the best communicator you can be are: Hiding —Fear of exposing your supposed weaknesses.

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Biggest Challenges Event Planners Face in 2021

AccelEvents

As we move into the second year of the COVID-19 pandemic, the events industry is still seeking ways to challenge the expectations around what events can be held and push the boundaries of what events can do. While COVID-19 reigns, health and safety will remain at the heart of many of the challenges expected in 2021.