The Phases of Service Design
Forum One
SEPTEMBER 28, 2021
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. You’ve decided to embark on a service design project! It’s crucial to understand why you’re embarking on this project and to ensure other stakeholders understand it as well. Phase 2: Research. Phase 3: Ideation.
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