The Phases of Service Design
Forum One
SEPTEMBER 28, 2021
There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.
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