Eric Jacobsen Blog

MARCH 12, 2024

Rebecca Homkes Today, Homkes shares these insights with us: Question: You describe SRT as a loop, not a line. Linear models of growth neglect the realities of the changing world around us and lull us into a false sense of security. Question: Which part of SRT is the most important and why? Homkes: The entire loop!

Latvia 93

Latvia Companies North America San Francisco 93

sgEngage

SEPTEMBER 5, 2023

Financial Management Luminary Session Panel Discussion: Using Your Voice in a Sea of Change *don’t miss* Your finance team touches all aspects of your organization—grant programs, fundraising goals, vendor management. That makes you a vital part of any change management conversation, but you may not always be asked to the table.

Blackbaud 79

Blackbaud Chart Denver Nonprofit 79

NTEN

JUNE 3, 2013

Legal Services Organization. But the question stuck with me, and I have an idea that I want to share, appropriately, with the NTEN community. A month or two ago, a friend of mine asked me a great question: "What is the role of circuit riders today?" Chief Information Officer. " I didn't have an immediate answer.

Leadership 91

Leadership History Technology Action 91

Forum One

AUGUST 10, 2021

Some common focus areas for investments in government digital transformation might include using and optimizing data and analytics collection, updating IT infrastructures, migrating data and files to a cloud storage, and facilitating change management. They share guidelines on how to go about contracting for these types of services.

Government 88

Government Digital System Fund 88

sgEngage

DECEMBER 18, 2023

When we momentarily set aside the many foundation models or toolkits for addressing a particular task, we start to remember that the essence of knowledge is shared meaning making—how we, together, come to understand and engage in community, in the world around us, and in change itself. Information is all around us. Data requires intention.

Knowledge 67

Knowledge Philanthropy Change Work 67

sgEngage

FEBRUARY 8, 2024

Here are some questions to ask yourself: How long does it take for your grantees to fill out your application? Technology adoption: More nonprofits are using technology to manage their operations , communicate with their stakeholders, and deliver their services.

Application 88

Application Leadership Grant Philanthropy 88

sgEngage

MARCH 3, 2023

If you are still hosting the data and applications that you’re using to run your core operations and development efforts—from your accounting software to your donor relationship management and fundraising systems—on premises, you are not setting your future organization up for success. Their business models depend on this.

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Tools Application Nonprofit Software 71

sgEngage

DECEMBER 27, 2023

Knowledge processes always start with some explicit or underlying questions. Being targeted about the questions we ask on applications and throughout our grantee relationships helps to frame understandings, document learning, and identify challenges or barriers. or “What is the geographic location served?”

Question 92

Question Change Grant History 92

DNL OmniMedia

APRIL 1, 2024

Change management issues: Anytime a new technology tool is introduced to your organization, you’ll face some growing pains and adoption challenges. Identify the key questions you want to answer and the insights you need to gain from your data. It’s essential to understand your needs so they can guide the entire process.

Data 52

Data Guide Proposal Nonprofit 52

DNL OmniMedia

FEBRUARY 9, 2022

Nonprofit consultants and their services can be serious game-changers for organizations. A nonprofit consulting firm is a partner that provides specialized, expert services to nonprofit organizations. Research some top consultants who provide the particular services you need. The Basics of Nonprofit Consulting.

Consultant 52

Consultant Nonprofit Strategy Philanthropy 52

sgEngage

JULY 17, 2023

Here are a few ideas: Call human resources to see if mental health services are included in your insurance plan. Start small by considering this question: what’s our vision for what we want well-being to look like for our team and/or organization over the next 90 days? This should be something you can do in 15 minutes or less.

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Culture Consultant Calendar Team 72

Beth's Blog: How Nonprofits Can Use Social Media

SEPTEMBER 17, 2009

If you have thoughts, comments, or questions, let's discuss this over in the comments at the original post. It's what I wrote in 2006, when Godin slammed nonprofits for not using his Web service, Squidoo. Tags: change management.

Case Study 83

Case Study Studies ROI Netsquared 83

Amy Sample Ward

SEPTEMBER 9, 2009

Yet, organizations tend to have a low tolerance for failure even though it is failure that often leads to innovations and improvements in products, services or processes. Leaders often blame change managers or teams who do not control the source or circumstances which cause the “failure.” the action of changing something.

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Change Case Study Org Lesson 102

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 16, 2012

Paul Connolly, Chief Client Services Officer, TCC Group. Roshan Paul, Senior Change Manager, Ashoka. Sacha Litman, Managing Director, Measuring Success. Mary Kaplan, Interim President, Endowment for Health. Molly Martin, Director of Organizational Learning and Alignment, Lumina Foundation. Casey Foundation.

Blogger 91

Blogger Conference Effective Seattle 91

NTEN

APRIL 5, 2013

Maybe there are monthly brown bag lunches where staff can ask the in-house experts questions? Jamie Millard , client relationship manager for Fast Horse , an innovative, integrated agency offering traditional and non-traditional marketing services, specializes in understanding audiences and digital media strategies.

Digital 78

Digital Build Community Minneapolis 78

NTEN

NOVEMBER 8, 2012

There are some new questions this year about communications goals, how you think you'll actually spend your time, and which social media sites you are likely to add or try in 2013. > We're looking forward to another year of insights from this study, so we hope you'll contribute your perspective to this year's study!

Survey 72

Survey Communication Trend Guide 72

NTEN

JANUARY 24, 2012

While NTEN can't offer a crystal ball (or insider knowledge, for that matter) about the specifics of the decisions or details about products, we CAN provide a safe, un-biased platform to explore questions, concerns, and possibilities surrounding the transition and the possible impact on the wider nonprofit technology landscape.

Convio 54

Convio Blackbaud NTEN Community 54

NTEN

DECEMBER 4, 2012

In the current issue you'll find: " Feature: 6 Guiding Principles for Campaign Coalitions ," by Tom Novick, Michael O'Loughlin, and Jonathan Benton, M+R Strategic Services. Feature: Tools for Project Collaboration Management ," from Idealware's Kyle Andrei. Two Case-Studies: Sharing Back Office Functions.

Issue 76

Issue Collaboration NTEN Case Study 76

NTEN

APRIL 13, 2011

It enables nonprofits to deliver programs, services, and ultimately, meet their mission. Ask the Right Questions There are lots of books and websites about how to answer the typical interview questions. There aren't nearly enough about asking the right questions. I have a list of about 50 interview questions.

People 74

People Interview NTEN Job 74

NonProfit Hub

MARCH 11, 2016

Authors Steve Zimmerman and Jeanne Bell have introduced a proven method for change management called matrix mapping. Because it was still an important component of the organization’s overall impact, it partnered with another agency in the city to deliver those services to constituents. The Opportunity Cost of Decision-Making.

Map 28

Map Profit Impact Literacy 28

NTEN

DECEMBER 19, 2011

Also, those most directly affected should provide meaningful participation, so don’t forget about your front-line staff directly involved in providing services. Consider using an outside facilitator to help develop questions and protocol and to help identify themes from your data.

Measure 81

Measure Issue Impact Method 81

sgEngage

NOVEMBER 30, 2023

With advances in technology such as artificial intelligence, automation, and cloud services flooding the marketplace, nonprofits feel the pressure to adapt, adopt, and innovate. Understand the scope of services provided and use them. But how do you determine what’s worthwhile and what’s a distraction from your mission?

Nonprofit 91

Nonprofit Adopt Chart Press 91

NTEN

JANUARY 28, 2011

But how often do you step back to ask questions like: How can use our website to communicate differently? How can we change our process to use our CRM better? In the end, changing the way your organization uses technology needs to start with setting a direction. Your nonprofit is not in the technology business.

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Org Tech San Diego NTC 84

Eric Jacobsen Blog

MAY 9, 2010

Sunday, May 9, 2010 Ask These Five Questions If you are leading a business or a nonprofit organization, take the hour or two to read Peter F. Druckers book, The Five Most Important Questions You Will Ever Ask About Your Organization. How To Improve Customer Service With The Telephone. Who is our Customer? What are our Results?

Question 40

Question Mentoring Kansas City Kansas 40

Neon CRM

JULY 12, 2023

What kinds of questions should you be asking your team members and potential vendors? If you’re looking to switch CRMs, you probably have a million questions. What kind of questions would you ask in order to get a good sense of your current system’s challenges and what you’ll need from a new system?

Nonprofit 52

Nonprofit System Process Consultant 52

sgEngage

AUGUST 29, 2023

Instead of getting a nod of understanding or an enthusiastic question about the mission of the organization, I got a blank stare and the response, “C…F…O…?” Another empty gaze, followed by a quick change of subject. Interview Question: Explain how you handle revenue recognition for multi-year restricted grants.

Challenge 69

Challenge Organization Interview Roles 69

NTEN

OCTOBER 5, 2011

Thinking about your answer to the previous question, or other recent changes that involved technology, please explain how this has impacted your organization? From these new projects job descriptions and work plans have been modified to increase the emphasis on online tool creation, monitoring and development. Your mission?

Brain 52

Brain Canada NTEN Technology 52

Eric Jacobsen Blog

NOVEMBER 12, 2010

Friday, November 12, 2010 5 Open-Ended Questions To Ask Your Customers I really like author Paul R. Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. These open-ended questions will let your customers really express their ideas, opinions and needs.

Question 45

Question Open Mentoring Kansas City 45

Eric Jacobsen Blog

OCTOBER 23, 2010

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? How To Improve Customer Service With The Telephone.

Interview 49

Interview Question Mentoring Kansas City 49

Eric Jacobsen Blog

SEPTEMBER 21, 2010

Tuesday, September 21, 2010 How Do You Answer These Leadership Questions? Open Leadership author Charlene Li reminds leaders to periodically ask themselves these "open leadership skills assessment" questions: Do I seek out and listen to different points of view? Thanks for these great questions, Charlene!

Leadership 40

Leadership Question Mentoring Kansas City 40

Eric Jacobsen Blog

SEPTEMBER 1, 2010

Wednesday, September 1, 2010 5 Questions To Ask At Your Next Employee Performance Review Here are five important questions you, as a manager and leader, should ask during employee performance reviews: What have I done to help - or hinder - your job performance? How To Improve Customer Service With The Telephone.

Review 45

Review Question Mentoring Kansas City 45

Forj

DECEMBER 29, 2017

One case study a week paired with a multiple-choice question makes a ton of sense, perhaps even as a replacement for high stakes certification. If the learner is not actually opening the content, then you’re not providing a valued service, you’re just contributing to alert fatigue. Slope of Enlightenment.

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Hype eLearning Model Badge 60

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

Service 40

Service Mentoring Kansas City Kansas 40

Cloud 4 Good

AUGUST 5, 2021

Change Management: Managing the change within the project lifecycle or overall organization. Technical Governance: Guidelines for development on and management of the Salesforce platform. Remember the three parts of governance: change management, organizational strategy, and technical governance.

Org 115

Org Government Support University 115

Connection Cafe

JULY 23, 2013

There is no easy answer to the question of build, buy, or customize. Customization simply in order to preserve business processes without a greater outcome is a recipe for disaster (as is implementing software without changes to business practices). How will change requests be handled: in-house or through a contractor?

Build 32

Build API Evaluation Exercise 32

Bloomerang

JULY 17, 2021

And so I am not new to the idea about what it means to lead when the tide has shifted, but what I really had to come to understand over the last several years was what it means to really lead and manage your time and manage your team when your reality continues to change and the only thing that feels constant is change.

Management 86

Management Work Video Slides 86

fusionSpan

NOVEMBER 20, 2023

Before you start trying to implement Salesforce on your own, browse some of our commonly answered questions when it comes to launching Salesforce. Since Salesforce contains so many options and possibilities, the question is rarely, “ Can we do this?” Instead, it’s, “Is there a better way to achieve our desired outcome?”

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Profit Organization Consultant Adopt 52