Eric Jacobsen Blog

SEPTEMBER 1, 2010

Wednesday, September 1, 2010 5 Questions To Ask At Your Next Employee Performance Review Here are five important questions you, as a manager and leader, should ask during employee performance reviews: What have I done to help - or hinder - your job performance? How To Improve Customer Service With The Telephone.

Review 44

Review Question Mentoring Kansas City 44

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

Service 40

Service Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

AUGUST 30, 2010

Employee pay often is not the most important driver for employee retention. To learn more about employee retention and the reasons employees decide to leave an organization, read Overland Park, KS author Leigh Branhams book, The 7 Hidden Reasons Employees Leave. How To Improve Customer Service With The Telephone.

Mentoring 50

Mentoring Kansas City Kansas Skills 50

Eric Jacobsen Blog

SEPTEMBER 7, 2010

To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. Fortunately, Richard Finnegan, shares in his new book, Rethinking Retention in Good Times and Bad , four key questions you should include in your exit interviews: Why did you decide to leave us?

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

OCTOBER 17, 2010

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Good Sample Business Principles Do you have a brand strategy?

Mentoring 47

Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

JANUARY 4, 2011

Business leaders can read Overland Park, KS’s Leigh Branham’s books: • The 7 Hidden Reasons Employees Leave • Re-Engage to learn more about why employees leave their workplaces (including non-financial reasons), and what leaders can do to boost employee retention. How To Improve Customer Service With The Telephone.

Mentoring 44

Mentoring Kansas City Kansas Leadership 44

Eric Jacobsen Blog

DECEMBER 14, 2010

Brown recently wrote in Smart Companies Thinking Bigger magazine, that you should “ask a group of current, former and potential customers the following questions:" If you’re a current or former customer, why did you start using us? How To Improve Customer Service With The Telephone.

Kansas City 50

Kansas City Kansas Help Mentoring 50

Eric Jacobsen Blog

DECEMBER 1, 2010

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? based in Overland Park, KS. Good Sample Business Principles Do you have a brand strategy?

Evaluation 53

Evaluation Mentoring Kansas City Kansas 53

Eric Jacobsen Blog

AUGUST 12, 2010

Grossman recommends that when you have something you want to get your employees input on, post a question on a flip chart in your department or office. How To Improve Customer Service With The Telephone. But, it works! Provide Post-it notes, and watch the ideas grow as employees post their ideas on the flip chart.

Chart 40

Chart Ideas Mentoring Kansas City 40

Eric Jacobsen Blog

AUGUST 6, 2010

Ill ask a similar question in some of the leadership groups on LinkedIn and then will publish all our words in one list to share with everyone. How To Improve Customer Service With The Telephone. Heres a start: Honest Caring Risk-adverse What word or words do you want to add?

Build 40

Build Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

AUGUST 29, 2010

How To Improve Customer Service With The Telephone. And, its a culture that ensures your new hires feel welcome during their critical onboarding time period. Good Sample Business Principles Do you have a brand strategy?

Badge 44

Badge Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

NOVEMBER 19, 2010

Here are 10 questions Polaris recommends you ask employees as part of a wide-ranging employee satisfaction and engagement survey : For each of the following statements, indicate if you: • Strongly disagree • Disagree • Somewhat disagree • Agree • Strongly agree 1.

Survey 53

Survey Mentoring Kansas City Attitude 53

Eric Jacobsen Blog

JANUARY 20, 2011

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Good Sample Business Principles Do you have a brand strategy?

Place 47

Place Work Mentoring Kansas City 47

Eric Jacobsen Blog

JANUARY 15, 2011

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Good Sample Business Principles Do you have a brand strategy? What resources do you need to get the job done?

Leadership 50

Leadership Communication Kansas City Mentoring 50

Eric Jacobsen Blog

OCTOBER 2, 2010

Druckers book called " The Five Most Important Questions You Will Ever Ask About Your Organization " will be well worth it. This book may fundamentally change the way you work and lead your organization. How To Improve Customer Service With The Telephone. Good Sample Business Principles Do you have a brand strategy?

Mentoring 44

Mentoring Kansas City Kansas Nonprofit 44

Eric Jacobsen Blog

AUGUST 22, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Ideas 47

Ideas Generation Tips Mentoring 47

Eric Jacobsen Blog

SEPTEMBER 23, 2010

Thursday, September 23, 2010 How Sports (Or Band) Can Make You A Better Leader LinkedIn members continue to offer their insights on my recent discussion question about whether playing high school and/or college sports can help to make you a better business leader. How To Improve Customer Service With The Telephone.

Mentoring 44

Mentoring Kansas City Kansas Leadership 44

Eric Jacobsen Blog

AUGUST 7, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Business 47

Business Mentoring Kansas City Kansas 47

Eric Jacobsen Blog

SEPTEMBER 26, 2010

Posted by Eric Jacobson at 8:20 PM Labels: Books For Managers , Coaching Employees , Employee Retention , General Management Skills , Leadership Books , Management , Motivating Employees , Thanking Employees 1 comments: davidburkus said. How To Improve Customer Service With The Telephone.

Place 44

Place Companies Work Kansas 44

Eric Jacobsen Blog

DECEMBER 24, 2010

When seeking out a mentor, think about these questions: 1. How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Will this person take a genuine interest in me?

Mentoring 62

Mentoring Kansas City Kansas Skills 62

Eric Jacobsen Blog

AUGUST 11, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Leadership 50

Leadership Mentoring Kansas City Kansas 50

Eric Jacobsen Blog

NOVEMBER 20, 2010

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Question For Today Which person on your team did you thank today? So, dig deep for ideas.

Giving 62

Giving Mentoring Kansas City Kansas 62

Eric Jacobsen Blog

JUNE 8, 2010

But, perhaps the more important question is, "How will I remembered as a leader?" The answer to that question is likely going to be based on the valuable lessons you shared with those you led. How To Improve Customer Service With The Telephone. Tuesday, June 8, 2010 How Will You Be Remembered As A Leader?

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

OCTOBER 3, 2010

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Good Sample Business Principles Do you have a brand strategy? What resources do you need to get the job done?

Mentoring 44

Mentoring Kansas City Kansas Leadership 44

Eric Jacobsen Blog

AUGUST 31, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Impact 44

Impact Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

AUGUST 21, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Lesson 44

Lesson Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

AUGUST 17, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Change 44

Change Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

AUGUST 1, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Mentoring 44

Mentoring Kansas City Kansas Leadership 44

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Drucker provides the following good advice in one of my favorite books of his, The Five Most Important Questions You Will Ever Ask About Your Organization :" Every mission statement has to reflect three things : Opportunities Competence Commitment In other words, he explains: What is our purpose? Author Peter F.

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 8, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Mentoring 47

Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

AUGUST 24, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Mentoring 44

Mentoring Kansas City Skills Kansas 44

Eric Jacobsen Blog

AUGUST 4, 2010

Posted by Eric Jacobson at 8:59 PM Labels: Customer Service , General Management Skills , Leadership Skills , Training 1 comments: Dalon said. How To Improve Customer Service With The Telephone. Are you absolutely sure every employee in sales, production, operations, marketing, etc., thanks for a great reminder!

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

AUGUST 14, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Communication 44

Communication Story Mentoring Kansas City 44

Eric Jacobsen Blog

AUGUST 5, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Tips 44

Tips Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

DECEMBER 5, 2010

How To Improve Customer Service With The Telephone. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Question For Today Which person on your team did you thank today? So, dig deep for ideas.

Mentoring 55

Mentoring Tips Kansas City Kansas 55

Eric Jacobsen Blog

AUGUST 25, 2010

How To Improve Customer Service With The Telephone. How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

JULY 5, 2010

Monday, July 5, 2010 Ten More Ways To Be An Effective Leader Here are 10 behaviors, techniques and tips you can use to be an effective leader: Respond to questions quickly and fully. Be willing to change your decisions. How To Improve Customer Service With The Telephone. What resources do you need to get the job done?

Effective 40

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