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How To Provide Superb Customer Service

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? For example: How much does it cost to express genuine interest in customers or to anticipate their needs? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices?

Service 76
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Get More Out of AI, Start Chatting

.orgSource

Actually, they are triplets because Microsoft has a bot named Bing, who receives less attention. Create a personalized chatbot to interact with members, answer questions, and offer customized recommendations. This sounds obvious, but it’s surprising how frequently choices are made for less objective reasons. Check Bing out.

Las Vegas 221
professionals

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Want To Be a Leader? Get to Know Yourself

.orgSource

It sounds simple. Instead of focusing on your ideas, pay attention to others. Ask open-ended questions that invite feedback and follow-up. Practice questioning your attitudes and intentions before every decision. What’s the first lesson of Leadership 101? Begin with yourself. Be the change. Walk the talk—right?

Awareness 221
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#NailYourPitch: Make an Amazing First Impression

Greater Giving

While these assumptions usually aren’t accurate, they allow someone whose time is extremely valuable—such the president of a company or a wealthy philanthropist—to make quick decisions about what deserves their limited time and attention. Making a killer first impression is key to getting that limited attention.

Sound 122
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Preparing Your Association for AI

Association Analytics

AI has garnered a lot of global and national attention across most industries in recent months. San Diego, California Orlando, Florida Seattle, Washington Let’s say these all sound appealing, but you want to get a bit more granular. The results? Imagine a world where your members login to your member portal and a ChatBot appears.

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Seven Ways To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? For example: How much does it cost to express genuine interest in customers or to anticipate their needs? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices?

article thumbnail

How To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? For example: How much does it cost to express genuine interest in customers or to anticipate their needs? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices?