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How To Provide Superb Customer Service

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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#NailYourPitch: Make an Amazing First Impression

Greater Giving

While these assumptions usually aren’t accurate, they allow someone whose time is extremely valuable—such the president of a company or a wealthy philanthropist—to make quick decisions about what deserves their limited time and attention. Making a killer first impression is key to getting that limited attention.

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Seven Ways To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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How To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

article thumbnail

Seven Ways To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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How to Create a Power-Packed Donor Thank You Letter

Get Fully Funded

Your thank-you letter should be conversational and sound natural if read aloud. Element #6: Contact info for questions. Offering the phone number and/or email of someone the donor can contact with questions is good customer service and shows how open you are to receiving input from them. Element #4: Hero language.

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To Survive a Crisis, Lean Into Trust—CEOs Share Pandemic Stories

.orgSource

Because the extent of the governor’s legal authority was questionable, the messages were mixed and confusing. We quickly pivoted to answering every question, whether callers were members or not.” “To During 2020, Kristine and her staff contacted every association member to offer support and an opportunity to share their concerns.

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