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What is Service Design?

Forum One

Service design focuses on mapping each touchpoint an individual has with a service provider in order to improve their experience and create a positive relationship between the two. The main components of service design Touchpoints : A touchpoint is a particular point of interaction between the customer and the service.

Design 81
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Thought Leaders Blaze Trails of Discovery and Engagement

.orgSource

” Kurtzman believed that thought leaders should help shape the way people think about the world by sharing their ideas and insights and by challenging the status quo. Thought leadership helps bring your audience on a journey of shared understanding and insights, in order to drive toward impactful solutions. This is critical.

YouTube 221
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Advancing Racial Equity Through Data and Transparency

sgEngage

The first iteration tracks disclosure of 22 data points across six specific dimensions of racial equity: (1) Pay Equity, (2) Racial/Ethnic Diversity Data, (3) Education and Training Programs, (4) Response to Mass Incarceration, (5) Community Investments, and (6) Anti-Discrimination Policies.

Data 93
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Philanthropic collaboratives are finding ways to more effectively measure impact

Candid

A collaborative may seek a particular mix of grantees designed to maximize the impact it seeks. Grantee feedback can help a collaborative improve its value proposition. Tracking feedback across the portfolio to improve grantee support. Modeling equitable grantee- and constituent-centered practices.

Measure 59
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3 Grassroots advocacy milestones to meet this month

EveryAction

Many organizations delayed their policy agenda-setting until they were certain which party would be in control of each chamber of Congress. These volunteers are mostly your lowest level advocates who might help you fill up a lawmaker’s inbox or gain some attention on social media during critical parts of your campaign.

Advocacy 198
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Healthcare Ad Awards Winners Announced

Forum One

A national panel of judges was engaged in reviewing all entries based on creativity, quality, message effectiveness, consumer appeal, graphic design, and overall impact. Compass is an app designed to support parents in their journey from pregnancy through postpartum by providing answers, resources, and compassion at every step.

Award 72
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Teacher Well-Being: Beyond Yoga and Pizza Parties

sgEngage

Ensure they have robust messaging, dynamic grading tools and rubrics, and innovative tools to help build assignments, quizzes, and more. Normalize DEIA: Diversity, Equity, Inclusion, and Accessibility programs and policies are critical to a culture of belonging. Build meaningful relationships: Listen to your people.

Student 84