Remove Demonstration Remove Question Remove Relationship Remove Sound
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Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question

.orgSource

But at.orgCommunity we like to explore issues before they become sound bites. The Leadership ColLAB conference was an opportunity to bring professionals together around what we believe is a critical question. Nancy MacRae, MS, CAE, ENA, describes the relationship between trust and culture. “As Today trust bleeds into everything.

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How To Provide Superb Customer Service

Eric Jacobsen Blog

Curtin reminds readers that: Customers don't establish relationships with businesses. They establish relationships with the people inside the businesses.

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professionals

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To Survive a Crisis, Lean Into Trust—CEOs Share Pandemic Stories

.orgSource

Their stories explored the value that credibility brings to every relationship and the most stressful situations. Because the extent of the governor’s legal authority was questionable, the messages were mixed and confusing. We quickly pivoted to answering every question, whether callers were members or not.” “To

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Customized Campaigns that Win

M+R

Learn the Context To build a relationship with a lawmaker’s office, go in ready to demonstrate that you’ve done your homework by making a customized case for why and how their boss would benefit from supporting your issue. The answers to these questions will be central to building an impactful legislative advocacy campaign.

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Grow the Human Skills: Critical Thinking, Creativity, Collaboration, and Communication

.orgSource

Although this explanation sounds more like it belongs in the classroom than the office, my takeaway is the focus on uniquely human skills. Ask probing questions, consider a variety of opinions, including ideas that may be unpopular, and insist on objective analysis. A collegial attitude that contributes to productive relationships.

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Seven Ways To Delight Your Customers

Eric Jacobsen Blog

Curtin reminds readers that: Customers don't establish relationships with businesses. They establish relationships with the people inside the businesses.

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Let Data Drive Your Decisions

Bloomerang

Does this sound familiar to you? Donorbox defines KPIs as “a measurable value that demonstrates how effectively a nonprofit (or another type of organization) is achieving its key organizational objectives.” One question you can ask is: “ What impact do you want your organization to make ?”

Data 101