Eric Jacobsen Blog

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

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Experiment Teach Instruction Instructional 52

Nimble AMS

MAY 26, 2021

She wrote it from the perspective of how our consultant team partners with customers during the implementation process. As a member of the product team at Nimble AMS, it got me thinking about what our team does to work with customers after the implementation of the product. Of course, every software vendor says they focus on customers.

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Experiment Script Product Associations 78

Forum One

JUNE 2, 2022

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. 3) Leverage customer data. Not part of a government agency?

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Government Experiment Lesson Hurricane 46

Gyrus

JULY 13, 2022

Gyrus Systems, a leader in the Learning Management Systems (LMS) industry, proudly announced today that it has been recognized as part of the top 20 LMS for Customer Experience by eLearning Industry Inc. This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users.

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eLearning Industry Experiment Learning Management 52

.orgSource

OCTOBER 1, 2023

Customize is the marketing mantra of the hour. Post-pandemic, we’re seeing more businesses realize the value of conversational marketing, or actually talking with their customers and letting them respond. Drift Research Report) Businesses that adopt conversational marketing are 80% more likely to retain customers.

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Las Vegas Conversation Cancer Offline 251

NonProfit PRO

OCTOBER 12, 2023

Customer obsession – one of Amazon’s central leadership principals. Customer obsession means starting with those you serve and working backwards to meet their ever-increasing expectations. The expectations of todays supporters, beneficiaries, and stakeholders are requiring organizations to raise the bar on the experiences they deliver.

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Amazon Leadership Raise Web 258

NonProfit Hub

JULY 6, 2018

However, don’t assume the mission alone will sustain that connection—organizations should never lose sight of customer experience. Unfortunately, many nonprofits don’t lean on customer experience to enrich their brands—and it’s costing them. Don’t take experience for granted.

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Experiment United Kingdom Nonprofit United States 54

The MatrixFiles

MARCH 25, 2024

We assume that the market for a product or service is influenced by marketing alone, i.e., once a member or customer gets past the marketing email or landing page to convert, the software will take care of the rest and it’s marketing moving the needle. In my experience, however, a great online store will increase sales and therefore revenue.

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Generation Registration Associations Amazon 264

.orgSource

OCTOBER 31, 2023

I invited several colleagues to join me to describe their experiences using AI and offer tips on how you can experiment with this new technology. Sponsored by Adage Everyone’s talking about the importance of customization. Sponsored by Association Analytics Our customer experience could use help.

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Sponsor Associations Law Hype 275

NonProfit PRO

NOVEMBER 13, 2023

Customer obsession – one of Amazon’s central leadership principals. Customer obsession means starting with those you serve and working backwards to meet their ever-increasing expectations. Meet your AWS for Nonprofits account manager today, and get constituent obsessed!

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Amazon Leadership Raise Web 206

NonProfit PRO

APRIL 29, 2022

Today it’s not enough to simply have a great product or mission, great organizations must be intentional in creating a positive customer experience.

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Build Donor Influence Interaction 288

.orgSource

FEBRUARY 5, 2024

To convince you to buy from me, you must believe that I can increase revenue, decrease costs, reduce cycle time, enhance the member experience, and finally, mitigate risk. The average pharmacist, librarian, or dentist has limited experience with the challenges that are involved in running an association. View customers as individuals.

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Associations Jordan Environment Model 221

.orgSource

APRIL 1, 2024

Yet, it seems that even big corporations are struggling to deliver the level of personalization that customers expect. According to Forbes, 90% of customers say that videos help them decide which product to buy, and 64% say that a video makes them want to buy a product. You can build more collaborative teams.

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Trend Influence Taxonomy Associations 221

.orgSource

FEBRUARY 12, 2024

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. There was a time when associations didn’t think of their members as customers. We saw their loyalty as beyond commercial transactions.

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Collaboration Marketing Integration Trend 221

NonProfit PRO

JANUARY 19, 2023

Creating a seamless customer experience may sound daunting at first. But it’s worth it. A key component to adopting an omnichannel approach for your fundraising and marketing campaigns is to identify and break down the organizational silos standing in your way.

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.orgSource

DECEMBER 4, 2023

Pairing people of different backgrounds and experience, or “bridge mentoring,” requires more intentionality and effort than casual arrangements. For decades, the customer has come first. For decades, the customer has come first. Saying my employees come first doesn’t mean my customers aren’t important.

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Mentoring Giving Associations Leadership 251

Nonprofit Tech for Good

SEPTEMBER 11, 2023

By Jessica Fox , writer at Eventgroove – a one-stop, integrated platform for events, fundraisers, and e-commerce driven to help its customers amplify their brand and reach their goals. That’s information you can use to do things like create personalized donor experiences , build membership, and identify advocates.

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Chapter Registration Data Education 301

Nonprofit Tech for Good

JUNE 24, 2023

By Coralie Meade Rodriguez , Senior Production Specialist at Firefly Partners – a women-owned, LGBTQ+ certified, and minority-owned digital marketing agency that develops accessible online experiences that empower progressive organizations to thrive.

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Nimble AMS

FEBRUARY 13, 2024

Leverage the Nimble AMS Spring ‘24 release to i mprove your staff and member experience , putting you on track to exceed your goals. Customer submitted ideas You asked, and we listened! When you use guest access and checkout, you could experience a potential increase in membership enrollment and retention.

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Product Associations Experiment Volunteer 139

Eric Jacobsen Blog

JANUARY 7, 2024

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

Teach 58

Teach Instruction Instructional Experiment 58

NonProfit PRO

JANUARY 14, 2022

Conquer your 2022 ecommerce goals – from achieving frictionless customer experiences, to slashing shipping costs. Melissa’s latest solutions catalog shares leading tools to autocomplete customer data at checkout, enrich records for deeper insights, and find targeted mailing and email lists.

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Tools Data Mail Goal 242

Nimble AMS

AUGUST 4, 2023

To empower associations to create exceptional online experiences for members and stakeholders, Nimble AMS leverages Salesforce Experience Cloud. Nimble AMS uses Experience Cloud to provide you r organization with guidelines and custom components for creating a branded and personalized member experience.

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Experiment Widget Tips Guidelines 120

NonProfit PRO

MAY 11, 2022

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, published new research that explores how digital engagement is reshaping the way nonprofit organizations deliver services.

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Research Digital Adopt Nonprofit 237

Nonprofit Tech for Good

DECEMBER 23, 2023

These innovative tools are revolutionising tasks by saving hundreds of hours of manual work through aiding in campaign creation, categorising and drafting email responses, assisting with content creation, and even automating donation processes to personalise and enhance the donor experience.

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Policy Analysis Language Nonprofit 334

Nimble AMS

SEPTEMBER 27, 2023

Personalize the customer experience At Dreamforce 2023 , we learned about the importance of leveraging technology, data, and generative AI to personalize the customer experience. Your members are looking for customized services and benefits. Leverage innovative technology to get the job done!

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Associations Professional Conversation Award 159

NonProfit PRO

MARCH 30, 2022

Classy is announcing a number of new product launches for its nonprofit customers. These new initiatives are part of Classy's continued efforts to create the most innovative fundraising technology while constantly improving the donor experience.

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Digital Tools Nonprofit Product 242

Nimble AMS

JULY 18, 2023

Today, associations are even more focused on increasing value and providing great experiences to attract and retain members. According to Community Brands research, enhancing the member experience is the top area of focus, and providing personalized experience remains the biggest area associations plan to invest in.

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Associations Personal Trend Experiment 131

NonProfit PRO

JANUARY 11, 2022

Join Philip Schmitz, CEO of CharityEngine and Erin Crotty, VP of Customer Experience as they discuss their outlook for charitable giving in 2022. Learn how nonprofits can take advantage of technology to maximize giving and growth.

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Giving Discussion Experiment Technology 245

Nimble AMS

JUNE 9, 2023

Leveraging modern software at your organization can help you provide an excellent member experience and ensure you remain a valuable member resource. According to the latest Community Brands Association Trends Research , 53% of association professionals rank enhancing the member experience as the top business objective for IT to address.

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Associations Technology Retention Adobe 114

NonProfit PRO

FEBRUARY 11, 2022

Chatbots have become so popular because they provide a better customer experience through quick and efficient responses, and motivate people to take action. As a result, they significantly increase conversion rates and help businesses grow. Having said that, what do chatbots have to do with the donation process?

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Learning Rate Conversation Results 240

Nimble AMS

MARCH 30, 2023

A ssociation management software (A MS ) and customer relationship management ( CRM ) software —i f your association is searching for new technology , you’ve likely seen and heard these technological terms. What is customer relationship management ( CRM ) ? Become data-driven.

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Associations Software Difference ROI 138

Nimble AMS

JANUARY 25, 2024

With the Salesforce AppExchange. Discover three reasons why the Salesforce AppExchange is redefining association management software, helping you exceed your goals and enhance the member experience. What is the Salesforce AppExchange ? I cannot speak more highly about the customer success and customer support teams at Nimble AMS.

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Associations Software Management System 119

Byte Technology

JANUARY 23, 2021

We’re not going to expect you to approach us with knowledge beyond what you want to sell and who your customer is. We combine web development expertise with a desire to add significant value to every web building experience with our clients. We have vast experience with eCommerce websites throughout the U.S. We’ll do the rest.

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Design Web Minneapolis Websites 246

Byte Technology

JULY 16, 2021

In this age of high customer service expectations, same-day delivery, and instant updates, website visitors are less patient to wait for your site to download. You will decide what makes up the core of your user experience. You want to provide the quickest, most optimal, and excellent user experience to your customers.

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Nonprofit Tech for Good

FEBRUARY 18, 2022

If you have yet to experience virtual reality (VR), your first adventure into the metaverse using an Oculus Quest will provoke many self exclamations of awe and amazement. The first-time experience is very unique and shouldn’t be rushed. Store : Find new apps and experiences in the Oculus Store.

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Nonprofit Tech for Good

FEBRUARY 26, 2024

If there’s some limitation you experience, there’s a good chance it will be addressed in the future. Customer support: Will you have a dedicated support person, or are you supposed to troubleshoot on your own? Ask your sales rep how often this happens and how clients are supported when experimenting with new features.

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Application Marketing Nonprofit Evaluation 273

Nimble AMS

DECEMBER 20, 2023

How to leverage AI to improve your learner experience Your members value professional development opportunities. We’re working now to see how we can prioritize AI to better meet your association’s needs and design a crisp user experience,” said Erica McNichol, Fíonta Vice President of Business Development.

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Associations New York City Industry Chicago 142