NTEN

NOVEMBER 12, 2010

Pune Dracker, Director, Website Content & Editorial Services, ASPCA. Here’s what some social media pros -- and our own Facebook fans -- have to say about responding to negative comments on blogs, forums and Facebook. If a comment contains information about you that is inaccurate or incorrect, play an active role in correcting it.

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Comment Guidelines Social Media Tips 100

Tech Soup

JULY 17, 2014

Update: Due to overwhelming demand on the FCC's website, causing intermittent outages, they have extended the deadline for comments through midnight on Friday, July 18 , so there is still time to put your opinion in.

Comment 47

Comment Public Library Internet 47

NetWits

JULY 31, 2008

to drive what is now being called “Customer Service 2.0”. Customer Service 2.0 Well, by their preferred method of communication, of course, which in this case is Twitter. Should your employees or volunteers be out there authoring blogs, tweets, and comments on news articles, message boards, and discussion forums?

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Service Blackbaud Social Network Twitter 105

.orgSource

AUGUST 21, 2023

Sundar Pichai, CEO of Alphabet and Google, made this comment. Task them with staying ahead of developments that improve products, services, and customer-centricity. They are knowledgeable about resources and have the skills to manage projects, develop budgets, create timelines, and communicate progress to stakeholders.

Leadership 170

Leadership Associations Skills Digital 170

Bloomerang

OCTOBER 20, 2023

Emojis may be more acceptable in casual or informal communications but may not be suitable for formal or professional emails. If your audience is accustomed to emojis in communication and would likely respond positively, then using one may be effective. Leave a comment below. appeared first on Bloomerang.

email 84

email Test Culture Audience 84

.orgSource

SEPTEMBER 25, 2023

That comment isn’t meant to cast shade; just to point out that although the bots are fun, there are still some hurdles involved in really putting them to work. I asked all three bots to list 10 highly creative ways that associations could use their services. But, Don Draper and the team at Mad Men probably would not approve.

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Las Vegas Language Interaction Associations 221

Eric Jacobsen Blog

DECEMBER 7, 2014

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion.

Service 61

Service Problem Retention Contact 61

NonProfit Hub

JANUARY 9, 2018

Communication is key. Here are a handful of communication tools we’ve been using and raving about. External Communication Tools. Internal Communication Tools. You can make comments, change due dates and upload documents for other team members to download. Take to the comments below to let us know!

Communication 38

Communication Tools Social Media Nonprofit 38

Eric Jacobsen Blog

DECEMBER 1, 2013

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion.

Service 73

Service Problem Retention Leadership 73

Nonprofit Tech for Good

APRIL 2, 2020

They also have a responsibility to their donors to spend their resources wisely – especially when it comes to things like marketing and communications that often get put on the back burner. Every nonprofit has the goal of extending their impact as far as they can by helping as many people as possible. 2) Conversion Rates.

Metrics 310

Metrics Digital Marketing Retention 310

Bloomerang

DECEMBER 18, 2023

Explore the use of technology to extend the reach of your spiritual community. Offer live streaming, and virtual events to engage congregants, especially those who may not physically attend services. Foster online giving , discussion groups, and prayer communities to keep the connection strong. Leverage social media platforms.

Strategy 69

Strategy Giving Music Relationship 69

Eric Jacobsen Blog

MARCH 31, 2014

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion. Practice until the words come naturally.

Service 61

Service Tips Problem Retention 61

Eric Jacobsen Blog

SEPTEMBER 10, 2013

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion.

Service 59

Service Problem Contact Government 59

Eric Jacobsen Blog

FEBRUARY 10, 2016

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion.

Service 40

Service Problem Contact Government 40

Achieve

MAY 3, 2024

Here are some metrics to watch for that can be tracked through most professional email delivery services: Open Rate The open rate is the percentage of emails opened out of the total number of emails sent. Increasing the frequency of your communication or introducing weekly prizes can help sustain momentum and drive continued participation.

Analytics 98

Analytics Data Spam Fundraising 98

Nonprofit Tech for Good

APRIL 10, 2022

The service provides early access to new Twitter tools and a variety of unique features. followers, can tweet and receive significant engagement (comments, retweets, likes) without having to engage their followers. On desktop, you can only listen in, but in the Twitter App, you can use emojis, comment, and request the mic to speak.

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Twitter Practice Social Media Nonprofit 350

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 26, 2011

At WITNESS, we’ve been wrestling with the promise and peril of new communications technologies. And the circumstances under which user data is provided to governments, or human rights information and accounts are taken down from services are not always transparent.

Technology 117

Technology Communication San Francisco Policy 117

Bloomerang

NOVEMBER 27, 2023

Her direct interactions with patients and staff provide invaluable insights into the patient experience, a bridge to understanding the real impact of the hospital’s services. Emily’s feedback has helped shape strategies to meet community expectations and enhance patient care. Please let us know in the comments below.

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Story Volunteer Build Donor 80

Non Profit Quarterly

APRIL 20, 2023

Some users are migrating to new platforms, like Post, or to decentralized, open-source services, like Mastodon. Other marginalized networks, such as Black Twitter and Disability Twitter, are choosing to remain on the platform, where they’ve developed strong community networks that they can’t easily replicate.

Social Media 94

Social Media Media Strategy Social 94

NTEN

APRIL 10, 2012

But technology can offer straightforward, inexpensive means of providing higher quality services and create numerous opportunities to do more with less—even in our current economic climate. MAP for Nonprofits and Idealware collaborated on six months of research that began with a survey of 180 human service organizations in Minnesota.

Service 77

Service Technology Teen Map 77

Connection Cafe

MAY 29, 2019

Many of the companies we work with at Common Impact host a “day of service” as a way to give back to their local communities. Days of service are one of the most popular corporate volunteer programs. Second, measure and communicate your results from the day and beyond.

Skills 33

Skills Volunteer Service Measure 33

Eric Jacobsen Blog

JUNE 21, 2023

Debbie Laskey: In the CORNER OFFICE section of The New York Times , there was a memorable interview on January 29, 2011, entitled, " Hey, Rock Stars: Take Your Show SomeplaceElse ," conducted by Adam Bryant of Michael Lebowitz, founder and CEO of Big Spaceship, a digital marketing and communications agency. Other times, more action is needed.

Experiment 52

Experiment Leadership Impact Amazon 52

NetWits

JULY 13, 2011

Services such as SocialWhoIs , Who Should I Follow , and Twellow can help you find users to follow by topics and keywords. Also be sure to add yourself to such services so others can find you. Location Based Services. If you have mobile outreach services, consider using Twitter to update and share location updates.

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Twitter Press Nonprofit Social Media 256

Nonprofit Tech for Good

OCTOBER 1, 2020

Frequent communication is vital in cultivating donor relationships, especially with new supporters. Fortunately, there are services now available that automate this task for you. By far, this is one of the most influential pieces of communication you can use to keep your donors coming back. Share in the comments below.

Retention 339

Retention Donor Gift Rate 339

Candid

JANUARY 24, 2023

The experiment: taking a big swing at short-form video for social media Candid’s communications and brand awareness team proposed creating 22 social media videos that were under 90 seconds in duration over a three-month period, with the caveat that staff would not be overly burdened by the tasks involved. We also opened a TikTok account.

Video 140

Video Social Media Evaluation Audience 140

Nonprofit Tech for Good

OCTOBER 17, 2019

He helps women-led communications teams free up their time and lock down WordPress from getting hacked. Akismet Anti-Spam – automatically deletes spam and comments with malicious content on your blog posts and contact forms; also has an option to queue them for manual review.

Plugin 212

Plugin WordPress Websites Paypal 212

sgEngage

APRIL 28, 2022

Communication is Key . Much of the feedback we received mentioned focusing on quality communication between organizers and volunteers as the best starting point. When you communicate regularly and stay flexible to your volunteers’ needs, everyone is more effective. . Ursula Academy . .

South Dakota 83

South Dakota Volunteer Tips Social 83

Eric Jacobsen Blog

NOVEMBER 19, 2011

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Communicate with silence. Thanking customers when they offer comments or suggestions says that you value their opinion.

Service 58

Service Tips Problem Contact 58

Beth's Blog: How Nonprofits Can Use Social Media

AUGUST 17, 2009

And, if you submitted a nonprofit panel - and I managed to miss it while scanning 2200 in ten minutes - please add the link and description in a comment. We'll speak with experts about recent efforts to revolutionize the service space and see what gaps remain. Please try to vote for as many nonprofit panels as possible. Carie Lewis.

Comment 95

Comment Social Media Jordan Cancer 95

NTEN

MAY 8, 2012

Our latest Nonprofits & Cloud Computing webinar series tackles the issue of how to choose and leverage cloud tools for a variety of different uses in your organization: fundraising, communications, programs, and operations. Tell us about your experience in the comments below!

Tools 54

Tools Service Fundraising Search 54

Amy Sample Ward

MARCH 27, 2012

You don’t [really] know your community members. But operating and communicating as if every commenter is a troll will shut down conversation very quickly. These kinds of comments are an opportunity to show your amazing, and patient, customer service abilities! People are coming from a good place.

Community 249

Community Management Lesson NTEN 249

The Modern Nonprofit

FEBRUARY 1, 2022

This value created could be a product or service for potential customers, as seen in the realm of business. But this value can also be in the form of programs and services that benefit hungry children, put a stop to the mistreatment of animals, or preserve the environment, as addressed by the work of nonprofit organizations.

Business 105

Business ROI Nonprofit Profit 105

Bloomerang

OCTOBER 30, 2023

Manager, Direct Marketing Fundraising Services, long-time staff of the national nonprofit Feeding America , knows better. Refine donor segments to align with the communication as much as possible. Aaron points out that only 34% of their food banks have a staff focused on digital services, but 85% work with a direct marketing vendor.

Feeds 82

Feeds San Antonio Donor America 82

Forum One

MAY 25, 2023

For local governments that rely on Twitter for law enforcement alerts, public transportation updates, and to hear directly from residents about service requests, this has been especially problematic. Social media managers and communications professionals across industries are also reconsidering how they use—or don’t use—Twitter.

Government 50

Government Twitter Social Media New York 50

NTEN

SEPTEMBER 10, 2012

The 30,000 charities were nominated in June by Chase customers and employees as part of the Chase Community Giving program, which has donated more than $20 million to charitable causes since its inception in 2009. Until October 31st, sign up to receive 15 months of service for just $120! Share your links in the comments!

Grant 60

Grant Service Community NTEN 60

Qgiv

SEPTEMBER 8, 2021

If you had a physical event planned that you’re now transitioning to a virtual peer-to-peer event, your first step should be to communicate with your event participants and let them know about the venue change. A convenient way to engage with your participants is to ask them to watch a livestream and comment/like the content.

Virtual 98

Virtual Hosting Tips Amazon 98

Forum One

APRIL 25, 2023

Convenience This can mean many different things for different employees, just as it does for the customer, but it may include offering flexible work hours; supporting a bring-your-own-device policy; providing concierge services and office perks; and prioritizing quality of work over the quantity of hours logged.

Experiment 61

Experiment Culture Policy Collaboration 61