article thumbnail

Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question

.orgSource

The Leadership ColLAB conference was an opportunity to bring professionals together around what we believe is a critical question. To calculate the NPS subtract the percentage of customers who answer the NPS question with a 6 or lower (known as “detractors”) from the percentage of customers who answer with a 9 or 10 (known as “promoters.”

article thumbnail

5 Volunteer Retention Challenges and How to Overcome Them

sgEngage

Volunteer retention is crucial for nonprofits and other organizations that rely on volunteer support. In this guide, we’ll explore these five common volunteer retention challenges, along with tips for overcoming them: . Ready to learn how to overcome common retention challenges? Communication roadblocks or inefficiencies. .

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Tips to Help Your Nonprofit Steward Corporate Partners

Nonprofit Tech for Good

In business, customer retention is “big business.” ” High customer retention rates can help a company spend less on marketing, improve the overall lifetime value of a customer, and earn more referrals. Good questions to ask your team: What kinds of partners have we retained/lost over the last 3+ years?

Help 269
article thumbnail

First-Time Donor Retention: 3 Nonprofit Best Practices

NonProfit Hub

However, during these discussions, many organizations ask the same question: “How do we attract more donors?” Start boosting your donor retention rate by focusing on those who are just giving to your nonprofit for the first time. Why First-Time Donor Retention is Important. You can see this represented in the image below: .

article thumbnail

ChatGPT Isn’t Ready for Prime Time, But an Upskilled Team Will Be

.orgSource

Be Aggressive About Learning If proactive skill-building isn’t part of your culture, it is time to consider a more aggressive approach to learning, development, and employee retention. These 2021 statistics from ClearCompany demonstrate the value of offering meaningful opportunities for learning.

Team 221
article thumbnail

Turning Crisis into Community: How to Make Emergency Donors Lifelong Supporters

The Modern Nonprofit

Focus on educating new donors about unfolding events and exact needs, while demonstrating the impact of contributions already made. Why Monthly Donations Matter Monthly donations are key to long-term donor retention and providing sustainable support for non-profits. This builds a connection.

Support 52
article thumbnail

5 simple steps to build executive buy-in for new technology

Nimble AMS

Perhaps your organization experiences data silos or staff and member retention issues. Not only do consultants offer industry insights into the best technology, but they also have relationships with all leading AMS vendors to help you ask tough questions about how an AMS can best support your organization.