Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question
.orgSource
MARCH 6, 2023
The Leadership ColLAB conference was an opportunity to bring professionals together around what we believe is a critical question. To calculate the NPS subtract the percentage of customers who answer the NPS question with a 6 or lower (known as “detractors”) from the percentage of customers who answer with a 9 or 10 (known as “promoters.”
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