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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? It can’t happen overnight.

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Data Digest — Maps, Trends, and a Social Progress Index

Tech Soup

This week, the call for data measurement in the social sector heightens with the proposition of a Social Progress Index and ways that NGOs can use data maps to increase effectiveness. The need for open data from NGOs is reiterated, while the way philanthropy has promoted the global Open Government Partnership is explained.

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Which Social Networking Analysis Term Best Describes Virgin America?

Beth's Blog: How Nonprofits Can Use Social Media

I've been in Washington, DC for the Network Effectiveness and Social Media Strategy Map working session for Packard Foundation Grantees convened by Monitor Institute. This is a post to help me identify what I don't know about social network analysis and mapping tools with the hope that you'll fill in the gaps in the comments.

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Blackbaud Discontinued Crystal Reports – Now What?

Cloud 4 Good

When configured correctly, Tableau dashboards can support your fundraising team members through greater self-service access to reports and data analysis, distributing the understanding of your key metrics across the organization far more efficiently. .

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Lessons from 2019 to maximize future disaster giving decisions

Candid

federal government, corporations, and donations through donor-advised funds (DAFs) and online platforms. . We invite you to dive into key findings from the report and explore granular data on our funding map. . This has been a dominant trend in the past eight years of our analysis. report and funding map, visit our?

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Steps to Break Down Your Data Silos

Forum One

The reality for many organizations, whether a smaller nonprofit, a large international advocacy organization or a government agency, is that their data lives in separate silos. No matter your biggest challenge, the ticket to solving those issues is figuring out how to break down these silos and make your data analysis easier.

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4 Strategies for Proactive Risk Management at Your Nonprofit

sgEngage

While mapping out these types of plans is important, you should also focus on taking proactive steps to avoid putting your nonprofit in risky situations in the first place. Conduct an operational analysis in which you identify all potential risks and prioritize them based on which ones are most likely to occur.