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RAG-Enhanced Conversational AI: A Comprehensive Guide

Forum One

One of the main areas that has seen renewed interest due to enhanced capabilities is chatbots and conversational AI. This in turn enables conversational AI and advanced chatbot applications that produce highly contextual and informed responses for users based on custom data models and sources.

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How Nonprofits Can Use Behavioral Science to Engage Supporters on Social Media

Nonprofit Tech for Good

The pandemic has drastically altered the ways nonprofits interact with their supporters. While social media is now a common part of every nonprofit’s communication strategy, a common sentiment is that interacting on social media is a poor substitute to in-person interactions.

professionals

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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

What could be more personal than a good old-fashioned conversation? Post-pandemic, we’re seeing more businesses realize the value of conversational marketing, or actually talking with their customers and letting them respond. Consider this—the typical sales funnel puts a conversation at the end of multiple one-way interactions.

Las Vegas 251
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Why You Should Be Calling To Thank Donors For Their Support

Neon CRM

A phone call gives you the opportunity to build real personal connections with the people who support you. Calling to thank donors for their support after they give a gift can strengthen their bond with your nonprofit, leading to higher donor retention and engagement rates. Talk about surprising and delighting your donors!

Support 88
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Creating an Omnichannel Marketing Experience with Teach For America and Salesforce Interaction Studio

Cloud 4 Good

Following two successful phases of a Salesforce Marketing Cloud implementation, TFA again engaged Cloud for Good to implement Interaction Studio into the organization’s marketing stack. To help promote the conversion of these visitors, customized web and email experiences are utilized to move prospects through the recruitment processes.

America 91
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From Prospective Student to Active Alum—Engagement Fosters Lifelong Support

sgEngage

Engaged student and alum supporter: My daughter gets very excited when she hears talk about the university she attended. A few years post-graduation, she continues to financially support and stay connected to her alma mater. Her school engaged her from day one using technology and face-to-face interactions. What changed?

Student 77
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#AI4Good: Augmenting Human Interaction

Beth's Blog: How Nonprofits Can Use Social Media

We are particularly interested in the human side of AI and how it will augment the work of fundraisers and support donors. The chatbot has to interact with the target audience. It is also important to reminder that chatbots should not replace human interaction, but augment it. There are two sides of the design process.