article thumbnail

Build a Board for the Digital Future

.orgSource

Pull the board out of the weeds and train their focus on strategy, where it belongs. podcast interview, my colleague Al Dea, Founder Edge of Work , explained this more contemporary attitude and positioning. How do you push the reset button and start exploring other directions? Begin with this simple recommendation.

Digital 221
article thumbnail

Finally, A Clear Shift in Attitudes About Measuring Social Media

Beth's Blog: How Nonprofits Can Use Social Media

I detected a clear shift in attitudes in the audience at the conference based on the audience questions. With shifting attitudes, the skills and will to get past hurdles in measurement follow. I didn’t get asked ”What are the best tools to measure followers on Twitter?”

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Focus on the problem, not the person’s attitude or behavior. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

article thumbnail

Move DEI Beyond Words

.orgSource

Develop Competence Collegiality and good intentions are ingredients for success, but attitude isn’t enough to go the distance. A professional DEI training program can help people identify blind spots and biases while maintaining a safe and supportive atmosphere. All of us have baggage. This is not a forum for amateurs.

article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Focus on the problem, not the person’s attitude or behavior. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

Service 48
article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Focus on the problem, not the person’s attitude or behavior. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail.

Service 40
article thumbnail

How To Harness Your Experiential Intelligence

Eric Jacobsen Blog

Digging deeper: Mindsets : Your attitudes and beliefs about yourself, other people and the world. Your XQ includes the beliefs and attitudes you hold about yourself, other people, and the world in general, along with the unique abilities that you’ve developed that make you, you.

Chapter 82