Remove what-we-do services
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The Future of Service in a Connected Society: What do we stop doing?

Amy Sample Ward

Next week, volunteer managers, service leaders, nonprofit staff and government representatives will come together for three days of learning and sharing in New Orleans, LA, at the National Conference on Volunteering and Service. All of us are impacted by our own service and the participation of communities around us.

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Digital Transformation for Government Agencies

Forum One

Digital transformation or modernization for government agencies is about using new technologies to effectively change an agency’s ability to engage audiences and achieve its mission. Common challenges in government digital transformation pursuits include overlapping or redundant solutions and processes and siloed teams and communications.

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Experts Weigh In: Applying Artificial Intelligence (AI) and Machine Learning (ML) for Government

Forum One

I find the rapid developments in Artificial Intelligence (AI) and Machine Learning (ML) thrilling, with endless applications for our Forum One partners, but I know from discussions with my counterparts in government agencies that AI and ML can also be mystifying, and even scary. What types of projects are well-suited for AI?

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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency?

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How Government Can Adapt to the Current State of Twitter

Forum One

As a government entity, you may have joined Twitter years ago, using it to provide valuable customer experiences to your constituents and communities. But what if Twitter is no longer a reliable way to interact with your “customers”? All of this has left many Twitter users and organizations to ask themselves, “What do we do now?”

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What Do Successful Associations Have in Common? What We’re Learning from the Associations Thrive Podcast

The MatrixFiles

Each week, I interview association and nonprofit CEOs, Presidents and Executive Directors about the things their organization is doing to increase membership, generate revenue, and ultimately thrive. You see, at least once a year, we do a webinar where we showcase some of the amazing projects of our clients.

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How to Prepare For a Government Website Redesign

Forum One

Redesigning a government agency or department website is no small task. Here are the essential areas to focus on when taking on a government website redesign. Forum One works with local, state and federal government agencies. Forum One works with local, state and federal government agencies. What do your users need?