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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

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Government Websites Moving to Drupal 10

Forum One

As Drupal 9 heads towards its end-of-life this November, now is the time to start preparing to move your government website to Drupal 10. Many government websites have already made the switch to Drupal 9, in preparation for Drupal 10, or are in-process of upgrading to Drupal 10 now. Many others are planning the move now.

Drupal 69
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Explore funding for U.S. democracy with our free data tool

Candid

The data visualization tool, which consists of a map, charts, and lists, documents foundation support across several key areas including: campaign and election processes governing institutions and processes information and media public engagement and voting . democracy-related issues from 2011 onward.

Fund 98
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Government Websites on Drupal 9

Forum One

As Drupal 8 heads towards its end-of-life this November, we are starting to see more government websites on Drupal 9. This means that many government websites have already made the switch to Drupal 9, or are in process. For inspiration, let’s look at a few government websites we have helped successfully move to Drupal 9.

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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? 3) Leverage customer data.

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Experts Weigh In: Applying Artificial Intelligence (AI) and Machine Learning (ML) for Government

Forum One

I find the rapid developments in Artificial Intelligence (AI) and Machine Learning (ML) thrilling, with endless applications for our Forum One partners, but I know from discussions with my counterparts in government agencies that AI and ML can also be mystifying, and even scary. If there’s historic rain, who feels that impact the most?

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Feel the Heat: Great Tools for Mapping Website Interactions

Byte Technology

Well, if you have, then it’s time to check out heat-mapping, programs that help you gain insights into user interactions such as where on your site they click, what specific areas they explore more than others and generally how they use your site for their purposes.

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