article thumbnail

6 Fun Icebreakers for Nonprofit Training Sessions

Beth's Blog: How Nonprofits Can Use Social Media

Note From Beth: Having good openers (and closers) are essential to the success of your training workshop. Show an alternative use of the napkin by tearing or folding. Training Design' I always incorporate an icebreaker, a short exercise that lets people introduce themselves and tap into existing knowledge.

Fun 129
article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Six Tips for Evaluating Your Nonprofit Training Session

Beth's Blog: How Nonprofits Can Use Social Media

I’m co-facilitating a session on Nonprofit Training Design and Delivery with colleagues John Kenyon, Andrea Berry, and Cindy Leonard at the NTEN Nonprofit Technology Conference on Friday March 14th at 10:30 am! There are two different methods to evaluate your training. to define the four levels of training evaluation.

article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

Service 48
article thumbnail

Training Your Staff: Online Alternatives

Tech Soup

Idealware , a partner of TechSoup's recently posted an article addressing how to train staff in simpler, more cost-effective ways. All of the methods listed use the web or some form of computer technology in order to avoid the hassle of going to off-site training seminars or conferences. Tools for Training Staff Online.

article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

Service 40
article thumbnail

What Business Application Training Accomplishes

Gyrus

What Business Application Training Accomplishes. In corporate training programs, often the focus is strictly on compliance. By introducing alternative business skills, and skills like the ones listed above, you are taking the first step in cultivating the abilities of your employees and getting the most out of your learning platform.