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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

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Activating Damage Assessment System for Hurricane Ian

VisionLink

. • Quick link for public messaging on social media and city/county websites • Real time mapping and situational awareness tools for decision support • Integration with Case Management and Sheltering modules on Visionlink's platform Informed client consent governs the use of the system.

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professionals

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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? It can’t happen overnight.

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Geo-Tagged Map Shows Impact of Hurricane Joaquin in Real Time

VisionLink

Map illustrates damage reports as hurricane hits North Carolina. 5, 2015— VisionLink , a community inspired software and consulting company, has developed a free, shareable, real-time, geo-tagged map depicting actual damage reports produced by Hurricane Joaquin. BOULDER, Colo. —

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TechSoup Local Impact Map Profile: Nonprofits Back to School — In Brazil

Tech Soup

Now that TechSoup’s Local Impact Map has officially launched , let's discover one of great new organizations featured there. We'd also like to introduce Bea Dominguez, who is writing about some of the nonprofits highlighted on the map. Education Is a Major Nonprofit Activity. Even in the U.S.,

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Technology & Community: Strategic Options for Building Movements

Amy Sample Ward

Technology and Community: Strategic Options for Movement Building. How many people hear that word and think it is just as generic as the word community? To that end, siloed brands are replaced by unifying goals that rally more than select individuals but entire communities. The full keynote and presentation are below.

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New on SSIR: Innovating at the Speed of Communities

Amy Sample Ward

Libraries, whether associated with a school, government, agency or geography, serve a community. And then the community changes, there’s an opportunity for the institution and the service to change or not to change. We are, all of us, part of many communities and it is within these spaces that we build our lives and the world.

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