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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? It can’t happen overnight.

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Lessons from 2019 to maximize future disaster giving decisions

Candid

federal government, corporations, and donations through donor-advised funds (DAFs) and online platforms. . We invite you to dive into key findings from the report and explore granular data on our funding map. . This has been a dominant trend in the past eight years of our analysis. In it, we examined?available?2019?data

professionals

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Which Social Networking Analysis Term Best Describes Virgin America?

Beth's Blog: How Nonprofits Can Use Social Media

I've been in Washington, DC for the Network Effectiveness and Social Media Strategy Map working session for Packard Foundation Grantees convened by Monitor Institute. This is a post to help me identify what I don't know about social network analysis and mapping tools with the hope that you'll fill in the gaps in the comments.

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Technology & Community: Strategic Options for Building Movements

Amy Sample Ward

Technology and Community: Strategic Options for Movement Building. How many people hear that word and think it is just as generic as the word community? To that end, siloed brands are replaced by unifying goals that rally more than select individuals but entire communities. The full keynote and presentation are below.

Build 220
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Funders: Considering Collaboration? Start With a Light Touch and See Where It Leads

sgEngage

When smaller, place-based foundations collaborate and align their work, they provide unique value to local communities and nonprofits. Smaller, place-based foundations are managed by individuals with deep ties to the community. Oftentimes, local government agencies and other funding organizations like United Way participate. .

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4 Strategies for Proactive Risk Management at Your Nonprofit

sgEngage

While mapping out these types of plans is important, you should also focus on taking proactive steps to avoid putting your nonprofit in risky situations in the first place. Conduct an operational analysis in which you identify all potential risks and prioritize them based on which ones are most likely to occur.

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Tools and Software Every Professional Association Needs

Nimble AMS

You can sometimes find self-directed resources, like professional association guides and online communities, or more formal workshops and educational sessions from the software provider. A branded app can contain useful information such as the schedule, room numbers, floor maps, networking opportunities and wayfinders.