Eric Jacobsen Blog

SEPTEMBER 18, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

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Experiment Teach Instruction Instructional 71

Donorbox

SEPTEMBER 20, 2023

But if you don’t have a brand-aligned donation form, you might […] The post Customize Your Donation Form to Match Your Nonprofit Branding appeared first on Nonprofit Blog. The tone of your written communications and videos all contribute to your brand, too.

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Donation Nonprofit Social Media Video 59

VisionLink

FEBRUARY 28, 2020

Pleased to invite everyone to check out our new web site and this re-designed blog site! You've found the blog, the web site is accessible across that menu bar above this posting, or directly at [link]. If you have any suggestions please let us know!

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Eric Jacobsen Blog

MARCH 19, 2023

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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Attention Sound Demonstration Voice 52

Charity Village

NOVEMBER 19, 2021

This blog comes with our Custom vs Template Pros & Cons Chart to help you get started. The post Custom vs. template membership sites: What’s the right choice for our association? Click on the link to download your copy.? You’ve decided your association needs to improve your membership site. You’re eager to get […].

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Template Associations Site Chart 98

Eric Jacobsen Blog

APRIL 5, 2022

“Companies that put customers first—ahead of all other stakeholders—are the ones that win,” explain Fred Reichheld , Darci Darnell and Maureen Burns , authors of the new book, Winning On Purpose: The Unbeatable Strategy Of Loving Customers. And when you earn your customers’ trust, they openly share their needs and vulnerabilities.

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Eric Jacobsen Blog

JUNE 21, 2023

Her expertise includes brand marketing, social media, employee engagement, leadership development, and customer experience marketing. Her Blog has been recognized as one of the "Best 21st Century Leadership Blogs" and also as a "Top 100 Socially-Shared Leadership Blog." Be sure to visit both her website and her blog.

Experiment 52

Experiment Leadership Impact Amazon 52

Nimble AMS

MAY 26, 2021

My Nimble AMS colleague recently wrote an article on this blog about what it’s like for associations to work with the Nimble AMS team. She wrote it from the perspective of how our consultant team partners with customers during the implementation process. Of course, every software vendor says they focus on customers. Get it now.

Experiment 78

Experiment Script Product Associations 78

Donorbox

JULY 12, 2023

Donorbox Custom Domain empowers your nonprofit to display your Donorbox campaigns under your own website subdomain. This means your valuable supporters won’t be redirected to a page outside of […] The post Donorbox Custom Domain – Display Your Campaigns under Your Own Website Subdomain appeared first on Nonprofit Blog.

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TechImpact

NOVEMBER 18, 2014

We’ve talked about this in previous blog posts. Benefits of custom dashboards. Instead of thumbing through the maze of drop down menus and seemingly infinite options, creating a custom dashboard makes it easy to log in, grab a quick data point, and get out. 20 custom Google Analytics dashboards from 5 Star Net.

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Eric Jacobsen Blog

JANUARY 21, 2021

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. And, to do this, you need to think in an entirely new way (at times even counter intuitively) about your market, your customers and your marketing offers.

Exercise 66

Exercise Companies Relationship Technique 66

Charity Village

SEPTEMBER 23, 2021

Want to learn more about how you can grow your association’s membership with a customized member portal? The post 5 reasons to build a customized member portal appeared first on CharityVillage. We’ve partnered with the author for a free webinar on October 7 – register here.

Build 92

Build Associations Authoring Benefit 92

Charity Village

OCTOBER 7, 2021

Original Broadcast Date: Thursday, October 7, 2021 Summary: Learn how to deliver the best experience for your members with a custom member portal that meets the needs of your members and helps automate tasks that are keeping your staff busy.

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Eric Jacobsen Blog

SEPTEMBER 3, 2021

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

Attention 52

Attention Sound Demonstration Voice 52

Nimble AMS

MAY 28, 2020

Your Customer Success Manager will be able to help guide you to the best trainings for your team. Self-training – For times when your staff wants to learn on their own, Nimble AMS offers several options: A Customer Success Guide , which includes documentation on additional custom work that has been added to your Nimble AMS system.

Training 78

Training Train Tutorial Case Study 78

.orgSource

APRIL 1, 2024

Yet, it seems that even big corporations are struggling to deliver the level of personalization that customers expect. According to Forbes, 90% of customers say that videos help them decide which product to buy, and 64% say that a video makes them want to buy a product. You can build more collaborative teams.

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The MatrixFiles

MARCH 25, 2024

We assume that the market for a product or service is influenced by marketing alone, i.e., once a member or customer gets past the marketing email or landing page to convert, the software will take care of the rest and it’s marketing moving the needle. This is a mistake. confusing directions, bad login page). Keep tweaking.

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Eric Jacobsen Blog

MARCH 5, 2021

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

Attention 52

Attention Sound Demonstration Voice 52

Judi Sohn

NOVEMBER 22, 2013

I’ve spent the last few days at Dreamforce 2013 thinking about this year’s theme: The Internet of Customers. The link in question was on a comment at the bottom of a 5 year old blog post. Truth be told, I typically delete such useless drivel right away as blog spam. What does it mean to the nonprofits I support?

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Internet Spam Companies Stats 157

Eric Jacobsen Blog

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Experiment 52

Experiment Teach Instruction Instructional 52

Eric Jacobsen Blog

JUNE 17, 2020

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. And, to do this, you need to think in an entirely new way (at times even counter intuitively) about your market, your customers and your marketing offers.

Exercise 52

Exercise Companies Relationship Technique 52

Nimble AMS

MARCH 24, 2024

For more than a decade , (or 37 major releases at the exact time of this blog), the Nimble AMS product team has mirrored Salesforce’s ideal product upgrade model. When Salesforce releases a new product update to all customers, Nimble AMS does the same—three times a year, year after year. For 12 years straight!)

Free 162

Free Product Instruction Instructional 162

TechImpact

NOVEMBER 18, 2014

We’ve talked about this in previous blog posts. Benefits of custom dashboards. Instead of thumbing through the maze of drop down menus and seemingly infinite options, creating a custom dashboard makes it easy to log in, grab a quick data point, and get out. 20 custom Google Analytics dashboards from 5 Star Net.

Analytics 101

Analytics Widget Aggregator Google 101

Eric Jacobsen Blog

MARCH 18, 2020

Last year brought the release of the book, Unlocking The Customer Value Chain , by Thales S. Among the insights revealed in the book are: Startups do not disrupt existing markets – customers do. Customers, in effect, pay businesses with their money, time, and effort.

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Model Industry Associations Business 52

Eric Jacobsen Blog

JUNE 3, 2020

Flavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service. To deliver sensational customer service, you need to have the right culture. To do that, answer these questions : Is customer experience and services part of your business culture? Do you have a customer experience advantage?

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Service Culture Teach Evaluation 52

Eric Jacobsen Blog

SEPTEMBER 23, 2020

Today’s valuable tip to remember, from the book, Unlimited Sales Success , is that: Your credibility with the customer is more important than any other factor. The more the customer trusts you and believes you, the lower the customer’s fear of making a buying mistake.

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Tips Leadership Management 52

Byte Technology

JULY 18, 2017

And consider this: web design experts even report that using custom fonts can increase conversion rates and time users spend visiting your site as well as decrease bounce rates. Adding Custom Fonts to Your WordPress Site appeared first on Byte Technology’s Web Design Insights Blog. The post What’s Your Type?

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Eric Jacobsen Blog

FEBRUARY 28, 2020

He recommends a different twist on asking your customers questions : stop asking your customers the "typical" questions and instead ask them open-ended questions. These open-ended questions will let your customers really express their ideas, opinions and needs. Consider this advice from author Paul R. Will that be all?

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Qgiv

APRIL 20, 2021

We’re incredibly excited to announce that Qgiv’s Customer Experience (CX) team has won a 2021 Excellence in Customer Service Award presented by Business Intelligence Group (BIG)! Organizations from across the globe submitted their customer service teams and leaders for consideration in the BIG Excellence in Customer Service Awards.

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Award Service Organization Press 52

Byte Technology

MARCH 23, 2017

Much is written for WordPress site owners and designers on the best way to create a unique and customized site for visitors. In short, think about customizing an admin area to suit an individual’s tastes and to make the experience of having a WordPress site at their fingertips as rewarding for themselves as it is for their users.

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WordPress Plugin Tools Tips 100

Eric Jacobsen Blog

JULY 18, 2020

My two favorite learnings from Stephen Denning ’s book, The Age of Agile: How Smart Companies Are Transforming theWay Work Gets Done , are the following: First, where Denning explains the 10 elements of an organization/company that is passionate about, and driven by, the goal of delighting customers.

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Team Structure Teach Companies 52

Byte Technology

MARCH 14, 2017

In the world of WordPress, customization rules the roost. Unfortunately, for many WordPress newbies customizing can be tricky. WordPress plugin developers have thankfully embraced the ease of drag and drop, and have built some wonderful programs that utilize it for page customizing.

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Plugin Site WordPress Widget 100

TechImpact

FEBRUARY 10, 2015

The post 3 Tips To Help Boost Customer Referrals appeared first on Tech Impact Blog - Leaders in Non-Profit Technology. Fundraising General Social'

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Tips Help Attention Profit 100

Eric Jacobsen Blog

DECEMBER 21, 2019

He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We The word "busy" gives your customer the impression they are a low priority. We can't meet that deadline." Take a moment.

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Kansas City Kansas Journal Advice 54

OneCause

JANUARY 5, 2023

The post How to Leverage the OneCause Fundraising Platform: Customer Examples appeared first on OneCause. Their employers have given them the option and the ability to continue to work from home. They may be expecting their favorite charities to do the same!

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Platform Examples Fundraising Virtual 59

Eric Jacobsen Blog

MAY 20, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

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Service Training Train Attitude 49

Eric Jacobsen Blog

MAY 20, 2019

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Training 40

Training Train Service Attitude 40