Eric Jacobsen Blog

DECEMBER 13, 2023

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 79

Mentoring Policy Technique News 79

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 14, 2013

You need to shape it and that means thinking through some design questions. What are your session’s learning objectives and who is the audience? Even if a question is optional, providing an answer can help put your proposal over the top. If you have a question about your proposal or the submission process, ASK!

Conference 97

Conference Service Volunteer Proposal 97

Eric Jacobsen Blog

JANUARY 8, 2016

Picture Flavio Martins ' new book, Win The Customer , teaches you 70 simple rules for sensational service. These can be used as a top-down resource in organizations looking to develop or enhance a service culture," explains Martins. To deliver sensational customer service, you need to have the right culture.

Service 40

Service Culture Teach Evaluation 40

Eric Jacobsen Blog

SEPTEMBER 5, 2016

Today, Paul kindly answered the following questions about his new book : Question: What drove your decision to write this book? Paul Smith Question : Which of the three books ( Lead with a Story , Parenting with a Story , Sell with a Story ) was the most challenging to write and why? It didn’t take long). That wasn’t fair.

Teach 40

Teach Story Storytelling Chapter 40

NTEN

FEBRUARY 29, 2012

11NTC Day of Service Volunteers Now in its thirteenth year, the Day of Service provide an opportunity for nonprofit techies to give something back to the local community where the Nonprofit Technology Conference is held. This year, we’re stepping up the Day of Service to include multiple days to help Bay Area nonprofits.

San Francisco 92

San Francisco Service Conference Skype 92

Bloomerang

OCTOBER 4, 2023

In essence, these services are typically performed in silos , and sometimes this is all an organization needs. Many consulting firms, however, provide many different services because of the complex nature of operations. A holistic provider may ask more probing questions than a traditional doctor. But are they holistic?

Consultant 84

Consultant Culture Nonprofit Issue 84

Nimble AMS

JULY 11, 2022

Allow non-members to sign up for your job board but limit their access to association-only features and tease enticing options like career pathing services, career coaches, and placement services. Dedicate specific feeds for members looking for mentors, individuals searching for new jobs, and a safe space to ask questions.

Integration 107

Integration Experiment Software Associations 107

sgEngage

MARCH 6, 2024

There were a million scenarios and questions going through my head related to COVID-19, teaching remotely/hyflex/in person, reviewing assessment strategies, evaluating digital learning tools, maintaining student connection and community, etc. This meant manually trying to keep track of and make changes one at a time hoping to keep up.

API 93

API Script Calendar Blackbaud 93

Bloomerang

JUNE 18, 2021

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., Today’s question comes from a fundraiser who wants advice on ways to stay in touch with potential donors who have major donor potential. . Try asking questions like: What caused you to become interested in this, and why is it important to you?

Donor 85

Donor Children Gift Charity 85

Connection Cafe

APRIL 1, 2020

For nonprofits and other social good organizations faced with difficult decisions, fundraising investments are often the first budget line items to be questioned. By revisiting these lessons, we can assemble a valuable toolkit to aid social good organizations as they navigate this period of uncertainty. Donors are looking for a way to help.

Environment 46

Environment Teach Fundraising Lesson 46

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 3, 2024

My New Year’s Reflection Rituals Review the Year: I use a tool called the “ Year Compass, a free downloadable booklet that provides a set of structured reflection questions that help you look back and ahead. Board Service : I continue to serve on the advisory boards of Leadership Learning Community and Wake.

Reflection 73

Reflection Professional Facilitation San Jose 73

Bloomerang

MAY 29, 2021

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., Today’s question comes from a fundraiser who wants advice on best practices around recording and recognizing in-kind donors. . Like the technology upgrades and professional services you mention. Or an expired gift card.

Donor 106

Donor Gift Professional Advice 106

Eric Jacobsen Blog

DECEMBER 13, 2020

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 98

Mentoring Policy Technique News 98

Eric Jacobsen Blog

SEPTEMBER 28, 2011

My favorite takeaways from Renee Evenson's newest book, Customer Service Management Training 101 , are her tips for how to teach employees to effectively interact with customers : Make a good first impression by smiling, making eye contact, maintaining an open and relaxed demeanor and keeping facial expressions friendly.

Team 44

Team Service Help Attitude 44

Beth's Blog: How Nonprofits Can Use Social Media

SEPTEMBER 8, 2017

This week I was honored to teach a Happy Healthy Nonprofit Workshop at the 1440 Multiversity Nonprofit Service Week. This past week they opened up the campus to nonprofits and I was lucky enough to be part of the faculty to teach a workshop. They also teach yoga and meditation classes in this room. … Read More

Mind 112

Mind News Professional Tips 112

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 2, 2023

Review the Year: I use a tool called the “ Year Compass, a free downloadable booklet that provides a set of structured reflection questions that help you look back and ahead. Board Service : I’ve been part of the NTEN community since its inception and the last six as a board member. I finished my last board meeting in early 2022.

Professional 89

Professional San Jose Journal Facilitation 89

Kindful

JUNE 8, 2021

Teach them about fundraising. Because with the perks and benefits of board service like meeting great people who are also passionate about the mission, honing your leadership skills, and making a difference for others comes the task of maintaining strong financial oversight. Teach them about fundraising. Hold monthly meetings.

Build 109

Build Literacy Nonprofit Exercise 109

Cloud 4 Good

MARCH 8, 2022

In just thirty minutes, we will identify the “how” and the “why” questions your data is asking, find out how your program data can help you showcase your impact, and teach you how technology can help you visualize that impact. You May Also Enjoy: Blog: Introducing Cloud for Good Campaign Services.

Conference 87

Conference Technology NTC NTEN 87

Bloomerang

APRIL 24, 2021

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., Today’s question comes from a nonprofit leader who needs advice on identifying planned giving prospects through predictions and analytics. . Have a question for our Fundraising Coach? Please submit your question here.

Analytics 62

Analytics Giving New York City San Francisco 62

Eric Jacobsen Blog

OCTOBER 9, 2023

Suppressing your uncertainties, impressions, or questions to try to appear like you always know what you’re doing. Leaders inspire their staff to ask questions, share creative ideas that may seem unconventional, and discover different ways of seeing the world—and they lead the way. Are you stuck in chronic performance?

Learning 93

Learning Free Reflection Model 93

Get Fully Funded

FEBRUARY 1, 2022

Here is the first critical question to ask before you do anything else: WHY will your nonprofit exist? Sit down and write out the answers to these questions. As you consider these questions, here are two important exercises that will help you clarify your vision and goals: 1. This will help you gain clarity of mission.

Nonprofit 111

Nonprofit gMail Money Foundation 111

Eric Jacobsen Blog

NOVEMBER 14, 2021

Here are 70 things you can do: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

Effective 52

Effective Mentoring Policy Technique 52

Bloomerang

MAY 24, 2021

This is a question I broached in “ What Will a Post-COVID Nonprofit Economy Reveal ? ” Here are several questions for your consideration. Ask questions like: Which of the following describes your mood over the past 6 months? Old dogs must learn new tricks to keep getting rewards. Ask your supporters directly.

Nonprofit 135

Nonprofit Digital Virtual International 135

Bloomerang

SEPTEMBER 18, 2023

Everyone in the organization has something they can teach us, particularly those on the front lines of delivering programs and services. Ask enough of the right questions in a safe and open environment, and the donor prospect will tell you how much, when, and for what purpose they will donate.

Fundraising 98

Fundraising Attitude Arts Causes 98

Eric Jacobsen Blog

DECEMBER 19, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 52

Mentoring Policy Technique News 52

Eric Jacobsen Blog

SEPTEMBER 30, 2021

Calderoni’s book teaches you how company character catalyzes loyalty, agility and hypergrowth. Calderoni Question: What inspired you to write your book? Question: Why do we hear so much about company culture and so little about company character? It is earned as much as it is defined.

Culture 52

Culture Companies Cisco Government 52

Eric Jacobsen Blog

FEBRUARY 25, 2021

When the book was published, Paul kindly answered the following questions about the book : Question: What drove your decision to write this book? Paul Smith Question : Which of the three books ( Lead with a Story , Parenting with a Story , Sell with a Story ) was the most challenging to write and why? It didn’t take long).

Story 52

Story Storytelling Chapter Teach 52

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2018

This year I used a new tool recommended by colleague Alexandra Samuel, the “ Year Compass, a free downloadable booklet that provides a set of structured reflection questions. My colleague, Wendy Harman , was also inspired by Chris Brogan’s technique, but she takes it deeper and includes daily reflection questions.

Professional 0

Professional Finland Journal Reflection 0

Eric Jacobsen Blog

APRIL 16, 2021

Here are 70 things you can do: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

Effective 52

Effective Mentoring Policy Technique 52

Eric Jacobsen Blog

OCTOBER 11, 2020

When the book was published, Paul kindly answered the following questions about the book : Question: What drove your decision to write this book? Paul Smith Question : Which of the three books ( Lead with a Story , Parenting with a Story , Sell with a Story ) was the most challenging to write and why? It didn’t take long).

Story 52

Story Storytelling Chapter Teach 52

Bloomerang

MAY 8, 2021

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., Today’s question comes from a fundraiser who needs advice on how to deal with a potential legacy gift that has conditions attached. . How would you promote the center’s services to the community? Have a question for our Fundraising Coach?

Gift 97

Gift Proposal Law Charity 97

Tech Soup

AUGUST 11, 2016

The best thing you can do is ask the right questions of the right people. Here are the questions you need to ask to avoid buyer's remorse. But you still need to ask questions to make sure you have a clear understanding of things like pricing, features, and implementation. What to Ask Software Vendors. spanhidden.

Software 36

Software Question Organization Companies 36

EveryAction

JUNE 8, 2023

When advocacy campaigns are quiet, consider some other engaging advocacy content that can be written and approved in advance to ensure advocates are still opening and clicking your messages: Flash poll: Create a one-question poll that is irresistible to advocates, such as “Which of the following should be a higher priority?

Advocacy 143

Advocacy Local Poll Audience 143

Eric Jacobsen Blog

JUNE 10, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Time 52

Time Mentoring Policy Technique 52

Eric Jacobsen Blog

JANUARY 21, 2021

Fleming's techniques teach you how to acquire customers faster and how to create what he calls legitimate brand loyalty -- the type that helps to keep your business thriving. So, as you share your story, answer these questions: Who started the company? Your customers want to know this story. When was it started? Why was it started?

Exercise 65

Exercise Companies Relationship Lesson 65

Eric Jacobsen Blog

MARCH 15, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Time 52

Time Mentoring Policy Technique 52

Cloud 4 Good

JULY 12, 2022

This is a tougher question to answer. . Success Story: Creating an Omnichannel Marketing Experience with Teach For America and Marketing Cloud. Marketing Cloud Account Engagement (Pardot) will continue to be an excellent workhorse in the suite of Marketing Cloud products. But why “Account Engagement”?

Change 95

Change Impact Product Marketing 95