Eric Jacobsen Blog

MAY 20, 2019

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. When customers take the time to complain, they are giving you a gift ,” says Evenson. Focus on what you can do. They are giving you the opportunity to make the situation right.

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Training Train Service Attitude 40

Nonprofits Source

OCTOBER 30, 2023

From running your programs on the ground to soliciting gifts for your online fundraising campaigns , your volunteers work around the clock to support your cause. Provide thorough training The first step to providing an enriching volunteer experience is making sure your new supporters know the ins and outs of their roles and your organization.

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Virtual Volunteer Experiment Tips 52

sgEngage

SEPTEMBER 7, 2022

There are many factors in fundraising, from early engagement to a donor’s ultimate or legacy gift. Blackbaud’s research, however, shows the average time from the first solicitation to a donor’s first gift is four years, yet the average development officer’s term is only 18–24 months. Clarify roles and responsibilities.

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Develop Management Gift Proposal 73

EveryAction

JANUARY 25, 2023

Relationship building is the cornerstone of any good development plan, and it can take a while for a potential donor to be ready to give that first gift, or for a current donor to decide to “level up” their giving. It is not enough to simply send a tax receipt with a form letter when you receive a gift.

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Support Build Linkedin Newsletter 220

Eric Jacobsen Blog

MAY 20, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. When customers take the time to complain, they are giving you a gift ,” says Evenson. Focus on what you can do. They are giving you the opportunity to make the situation right.

Service 49

Service Training Train Attitude 49

Blue Avocado

FEBRUARY 6, 2024

Having been the only one in my business school class who chose a career in the nonprofit sector, I was able to use my MBA training to lead change and turnarounds. By definition, board members should be counted on to make sacrificial gifts or at least to consider the organization a high priority for their philanthropy.

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Lesson Effective Create Nonprofit 98

Nonprofit Tech for Good

OCTOBER 22, 2020

Cabral, MA, CFRE, MFIA , founder of Development Consulting Services , which serves both fundraising professionals and executive directors new to fundraising, wanting to excel in their fundraising role, or advance in their career. Different segments can be placed into different “donor journey” streams for more intensive cultivation.

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Social Media Donor Media Social 353

Eric Jacobsen Blog

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. When customers take the time to complain, they are giving you a gift ,” says Evenson. Focus on what you can do. They are giving you the opportunity to make the situation right.

Service 40

Service Training Train Attitude 40

Connection Cafe

MARCH 15, 2021

You may be thinking that it’s not the right time to consider additional employee training at your organization because everyone is stressed about the pandemic. However, that’s actually what makes it a perfect time to invest in new training programs! When you train individuals to be better fundraisers , you’ll raise more money.

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Training Train Virtual Course 44

Bloomerang

MARCH 30, 2023

Define your volunteer roles. Train volunteers. Additionally, some of these roles may be filled by qualified volunteers rather than paid nonprofit staff members. Make sure team members know what their responsibilities are and when they will be asked to share data or reports relevant to their roles.

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Volunteer Program Roles Training 87

Candid

SEPTEMBER 6, 2023

Over the last year, there’s been an explosion of multi-million-dollar gifts from donors to their alma maters. Boone Pickens—who died in 2019—gave $120 million as a legacy gift to his alma mater, Oklahoma State University (OSU). Griffin, gave Harvard University a $300 million gift. In fact, last year, alumni giving to U.S.

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Profile Relationship Money Donor 98

Pamela Grow

MARCH 7, 2024

For more, check out master storyteller Vanessa Chase Lockshin’s 30 minute training. Your Thank You Email How are you making your donor feel after they’ve made a gift to your nonprofit? A Regular Newsletter While nothing beats a print donor newsletter for retention and revenue, enewsletters play an important role in engagement.

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email Storytelling Newsletter Nonprofit 69

Bloomerang

SEPTEMBER 11, 2023

This means sending out regular emails each week that are specially made to say “thank you” and recognize the board members for taking an active role. These emails work as reminders, pointing out their important role in meetings, how they represent the organization well, and how they help the CEO.

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Activities Active Activism Strategy 81

Volunteer Hub

DECEMBER 23, 2022

As a volunteer manager, it is your job to ensure that all of the volunteers you oversee are adequately trained, engaged, and contributing. This means clearly communicating to volunteers what their roles and responsibilities are as well as outlining any rules or guidelines they must adhere to while working with your organization.

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Volunteer Effective Environment Roles 80

Bloomerang

APRIL 15, 2021

I’ve heard that to be a major gift officer you have to have access to people with money, be comfortable socializing with them, and speak their language. Is major gift officer the only viable career in fundraising ? I have worked for nonprofit organizations for most of my professional life, and I have never been a major gift officer.

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Develop Pennsylvania Mentoring Newsletter 120

Eric Jacobsen Blog

NOVEMBER 4, 2023

Those who lead with heart consistently have discussions with their teams about their unexpressed needs, fears, desires, gifts, and sense of purpose , explain the authors of the timely and compelling book, Leading With Heart. How do leaders help team members realize their gifts so they can be used with others? Your people are suffering.

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Gift Culture Companies Conversation 58

Bloomerang

JUNE 15, 2021

What is it about the fundraising profession that makes people with no training in fundraising or fundraising copywriting think *they* know best? How often do your boss or board members receive fundraising training? Want to add more training at your board meetings in bite-sized chunks? taking the donor out of the story. .

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Management Nonprofit Consultant Roles 123

Get Fully Funded

FEBRUARY 28, 2022

Tell them you need them to fill an important role, to be part of your new Fundraising Ambassador Team. Invite everyone to share how they got involved with the organization, what their role is, and why it means so much to them. Provide training. Or, consider leading a training session yourself! Don’t you want that?

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Activities Active Activism Fundraising 126

Qgiv

DECEMBER 7, 2022

However, many organizations fail to properly track gift officer portfolios, gift officer actions and donor pipeline management within their donor database management. It will establish rules, expectations for gift officer interactions, and coordinates activities amongst staff. Getting Started.

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Database Track Donor Management 52

Qgiv

DECEMBER 15, 2022

Now we’re going to look at the next step, and what some people might consider why any volunteer is really there: getting the volunteer up to speed on their specific role, and duties within that role. Your Program Volunteers Your Fundraising Volunteers Get Them Trained Provide Them with Useful Tools. Train Them On the Job.

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Volunteer Program Fundraising Training 52

VQ Strategies

OCTOBER 7, 2022

This is precisely why some hospitals retain an auxiliary to run the gift shop, while also maintaining an entirely separate volunteer corps, managed by staff, to fill patient care roles. Finally, the changes must be institutionalized by incorporating the model into new strategic plans, policies, training expectations, etc.

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Structure Volunteer Model Leadership 98

Candid

NOVEMBER 14, 2023

So, don’t wait for the year-end season of giving to be over to start prioritizing appreciation for donors’ gifts and inspiring their continued support. If you’re able, call donors within 48 hours of their gift. Leave a voice message thanking them for their gift and briefly explaining how it will help your organization.

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Giving Retention Gift Hosting 112

Eric Jacobsen Blog

JUNE 29, 2022

Those who lead with heart consistently have discussions with their teams about their unexpressed needs, fears, desires, gifts, and sense of purpose , explain the authors of the timely and compelling new book, Leading With Heart. How do leaders help team members realize their gifts so they can be used with others?

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Gift Culture Companies Conversation 80

Eric Jacobsen Blog

OCTOBER 17, 2022

Those who lead with heart consistently have discussions with their teams about their unexpressed needs, fears, desires, gifts, and sense of purpose , explain the authors of the timely and compelling new book, Leading With Heart. How do leaders help team members realize their gifts so they can be used with others?

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Companies Gift Culture Conversation 69

Bloomerang

JULY 19, 2023

So, if a leadership role interests you, look no further than the approach you bring to the position. Development professionals employ six practices to be successful in their role. Funders will make financial gifts if what you offer aligns with their philanthropic or personal interests.

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Professional Leadership Develop Proposal 70

ASU Lodestar Center

DECEMBER 15, 2021

The onboarding process for volunteers can also be costly, (both in time and money) from staff wages to background checks to training materials. Treat volunteers and the roles asked of them with respect and importance. Job titles, job descriptions and training. Awards and gifts. Be organized. Team building. Communication.

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Retention Team Volunteer Strategy 98

Eric Jacobsen Blog

MAY 16, 2023

Those who lead with heart consistently have discussions with their teams about their unexpressed needs, fears, desires, gifts, and sense of purpose , explain the authors of the compelling book, Leading With Heart. How do leaders help team members realize their gifts so they can be used with others? Your people are suffering.

Gift 52

Gift Culture Companies Conversation 52

sgEngage

OCTOBER 19, 2021

If your organization is large, be sure to include representation from a variety of internal departments and roles in addition to your group of board members and supporters. Have you worked with your accounting team to ensure they know where GivingTuesday gifts will be applied?

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Communication Story International Gift 88

Bloomerang

APRIL 9, 2021

We are here to talk about the board’s role in fundraising and resource development, one of my favorite topics, and we got one of my favorite people also here to talk about it. But she’s been in your shoes, like I said, being a leader of an organization and also raising a ton of money and does a lot of these trainings.

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Roles Resource Develop Video 118

Whole Whale

APRIL 28, 2023

By understanding each board member’s background, expertise, and passions, you can tailor fundraising roles and activities to engage them meaningfully and ensure their efforts align with their strengths. individual giving, major gifts, grants, events, etc.)? If yes, please describe your experience.

Strategy 52

Strategy Fundraising Skills Sample 52

ASU Lodestar Center

JULY 24, 2013

And they can start by giving their nonprofit these five priceless gifts: Permission to talk about real costs. Take the ASU Lodestar Center''s Principles of Effectiveness assessment to discover your organization''s strengths and weaknesses and learn what training and assistance you may need. How effective is your nonprofit?

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Gift Giving Oregon Nonprofit 92

Eric Jacobsen Blog

DECEMBER 4, 2022

Those who lead with heart consistently have discussions with their teams about their unexpressed needs, fears, desires, gifts, and sense of purpose , explain the authors of the timely and compelling book, Leading With Heart. How do leaders help team members realize their gifts so they can be used with others? Your people are suffering.

Companies 52

Companies Gift Culture Conversation 52

Bloomerang

SEPTEMBER 27, 2021

Talk to your donors and try to secure a matching gift for the Giving Tuesday campaign. Give these people plenty of time to prepare for their roles and think about how they can best serve your cause. . Plan your matching gift announcements and/or special rewards (i.e. This isn’t a request you want to rush! . The next day.

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Sample Giving Social Media Gift 102

Nonprofits Source

OCTOBER 6, 2023

Recruiting and onboarding new employees is far more costly than retaining existing trained employees. Before we go over how to implement new strategies to engage employees, let’s discuss the challenges many businesses and nonprofits face when it comes to employee engagement, such as: Insufficient training. Increased retention.

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Ideas Practice Roles Leadership 52

The Modern Nonprofit

MAY 9, 2023

Provide board members with resources and training on making effective asks for donations and support. Matching Gifts Board members can use matching gifts to help nonprofit fundraising by either making their own donations and matching them or by soliciting donations from others and offering to match them themselves.

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Tips Strategy Fundraising Grant 52

Get Fully Funded

MAY 4, 2021

Without a handbook, volunteers may feel disconnected and unsure of their role and responsibilities because once training is over, there are no materials for them to reference later. Your Volunteer Program philosophy can include the scope of volunteer roles and a volunteer’s right to refuse tasks they are not comfortable performing.

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Volunteer Create Policy Roles 119

Top Nonprofits

AUGUST 17, 2021

Or have you been thrown into your role, with no one to guide you and your boss just saying “Do it”? About Mazarine Treyz: She is the author of The Wild Woman’s Guide to Fundraising, and CEO of Wild Woman Fundraising, a national fundraising training company. Are you tired of not having a plan…EVERY YEAR?

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Fundraising New Jersey Empowerment Stream 52