The value of collaboration
OCTOBER 17, 2013
John Stepper has an awesome series of posts about the value of collaboration, which I wanted to point you to if you haven’t seen it. The Value of Collaboration #1: Reducing internal service costs. The solution has 4 parts: Use the collaboration platform to store answers you already have. Assign a curator for every application support team and every help desk who’ll be responsible for content and for interaction with users online (monitoring and responding).