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Proven Techniques To Increase Positivity And Boost Success

Eric Jacobsen Blog

My goal is to help you reduce the time you spend in a negative state and increase the time you are positive,” explains the book’s author, Anthony Iannarino. How to Stop Complaining : To feel better more of the time, train yourself to stop complaining. How to Live with Political Divisiveness : Politics makes a lot of people miserable.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

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article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 48
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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 40
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Five New Year’s Rituals for Nonprofit Professionals

Beth's Blog: How Nonprofits Can Use Social Media

Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. Since I do this every year, I also look at what I wrote the previous year.

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New Year’s Rituals for Nonprofits To Improve Resilience in 2021

Beth's Blog: How Nonprofits Can Use Social Media

There are many approaches to journaling and types of notebooks, but I have settled in on using a variation of the bullet journal technique and the one-sentence five-year journal. Chris Brogan’s technique is to select three words and stick with them for the coming year. The five-year journal helps you look back as you look ahead.

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Five New Year’s Rituals for Nonprofit Professionals

Beth's Blog: How Nonprofits Can Use Social Media

Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. Since I do this every year, I also look at what I wrote the previous year.