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Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question

.orgSource

The Leadership ColLAB conference was an opportunity to bring professionals together around what we believe is a critical question. This metric is created by asking your constituents one simple question: “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”

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To Survive a Crisis, Lean Into Trust—CEOs Share Pandemic Stories

.orgSource

Nancy MacRae, MS, CEO of the Emergency Nurses Association and Kristine Hillmer, MBA, CAE, and President and CEO of the Wisconsin Restaurant Association , are leaders who guided their members through the rubble toward solid ground. Because the extent of the governor’s legal authority was questionable, the messages were mixed and confusing.

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Resilience Rides the Waves of Disruption

.orgSource

Scenario planning aids in exploring these six core questions: Why are we engaged in planning now? To hear Sharon describe the approach to each of these questions, listen to her webinar. It gives you some control when the external environment is rapidly changing, and people are looking to you for leadership.

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What Do Successful Associations Have in Common? What We’re Learning from the Associations Thrive Podcast

The MatrixFiles

For example, Alan DeYoung of the Wisconsin EMS Association visits member agencies once a month to solicit member feedback, distribute goodies, and ask how WEMSA can help. CUR updated its technology and is now an all-remote association. Successful organizations value member feedback and create opportunities for hearing member concerns.

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Lessons Learned Living the Virtual Experiment

.orgSource

While listeners are responsible for hearing what is said before formulating a response and asking follow-up questions that ensure they have correctly understood. Kristine Hillmer, CEO at the Wisconsin Restaurant Association, offered this observation. “We But dysfunction need not be visible to be destructive.

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Three Leadership ColLAB takeaways your association needs to leverage

Nimble AMS

MacRae suggested following the “three P’s” and asking these vision-related questions to improve your association’s culture and sharpen your mission: People. Allow your members to offer feedback and ask questions in town halls. Answer questions as directly as possible, and if you don’t have the answer a member wants, follow up later.

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What Do Successful Associations Have in Common? What We’re Learning from the Associations Thrive Podcast

The MatrixFiles

For example, Alan DeYoung of the Wisconsin EMS Association visits member agencies once a month to solicit member feedback, distribute goodies, and ask how WEMSA can help. CUR updated its technology and is now an all-remote association. Successful organizations value member feedback and create opportunities for hearing member concerns.