Eric Jacobsen Blog

SEPTEMBER 18, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

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Pamela Grow

MARCH 18, 2021

Digital Communications Specialist and founder of Digital Charity Lab, Jean O’Brien , teamed up with Abortion Support Network to develop an interactive “choose your own adventure” story. It’s a storytelling experience that fosters empathy in an impactful, lasting way. An unforgettable way. face when seeking an abortion.

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Volunteer Hub

SEPTEMBER 20, 2023

While these factors are all important, the success of implementation and long-term utilization often hinges on customer experience (CX). What constitutes as great customer experience as it pertains to implementing volunteer management software?

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Software Experiment Volunteer Management 85

Forum One

APRIL 25, 2023

The past three years have taught us that positive employee experience (EX) is a strategic area for organizations to drive value, contributing to employee engagement and growth, increased productivity, and ultimately increased revenues for businesses. Yet, taking stock of different segments (i.e.

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Forum One

JANUARY 24, 2023

Finding cost-effective ways to launch new services, having the ability to iterate quickly, providing non-resource intensive access to remote and underserved communities, and creating the most accessible and secure experiences possible, just to name a few.

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Get Fully Funded

JULY 19, 2023

Member experiences are how people perceive and interact with your nonprofit. Great experiences don’t just keep your members happy, they also boost your nonprofit’s reputation, generate more revenue and increase retention rates. We get it, creating memorable member experiences is easier said than done.

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Forum One

MARCH 23, 2023

Crafting digital experiences for institutions thought of as “in-person” or “hands-on” may seem like a challenge, but it’s a practice we relish at Forum One. centering digital experiences that can complement, enhance, and even stand independently from a traditional museum visit.

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.orgSource

OCTOBER 1, 2023

Consider this—the typical sales funnel puts a conversation at the end of multiple one-way interactions. Talking with customers at the beginning of their journey creates an authentic experience that gets the relationship-building off to a quick start. Here are a few examples of how live chat supports more positive member experiences.

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Byte Technology

APRIL 20, 2017

Well, if you have, then it’s time to check out heat-mapping, programs that help you gain insights into user interactions such as where on your site they click, what specific areas they explore more than others and generally how they use your site for their purposes. Here are a handful worth investigating and implementing.

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AccelEvents

MARCH 4, 2021

With the events industry focused on hybrid and virtual events instead of more traditional live events, event producers need to pay careful attention to the attendee experience. At a live event, so much of the attendee experience is related to the venue, the food, and the proximity to other attendees. Define Your Objectives.

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Virtual Experiment Create Poll 98

Volunteer Hub

APRIL 14, 2023

VolunteerHub software is designed to provide a seamless, unified, and enjoyable experience for volunteers and administrators, regardless of the device they are using. At VolunteerHub, we understand the importance of providing a great experience to our users across all devices, including mobile. billion mobile users today.

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Mobile Experiment Volunteer Software 68

Eric Jacobsen Blog

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

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.orgSource

FEBRUARY 6, 2023

If no one on your team combines the skills of a hand-holder, diplomate, ambassador, influencer, and adept translator of member-speak, it may be time to consider hiring a chief experience officer. Marketers are becoming aware of the important links between experience, persuasion, and the bottom line. Isn’t that a CMO’s job?

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.orgSource

SEPTEMBER 25, 2023

Maybe you’ve already experimented using generative AI to create content such as outlines, agendas, or even articles. Create a personalized chatbot to interact with members, answer questions, and offer customized recommendations. Develop an interactive onboarding chatbot to help new members navigate the offerings.

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.orgSource

OCTOBER 31, 2023

I invited several colleagues to join me to describe their experiences using AI and offer tips on how you can experiment with this new technology. Erica Kruse, Director of Education, American Society of Neuroradiology, turned to Attendee Interactive for help. Sponsored by Attendee Interactive Our website looks dated.

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AccelEvents

JANUARY 20, 2021

IMPACT ultimately decided to host an interactive virtual event for their customers called HubSpot Training Day. Plus, on-demand just doesn’t have the same engaging attendee experience as simulive.”. When asked about their experience moving from session to session, 83% of attendees rated the experience a ‘4 or 5’ out of 5.

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NonProfit PRO

APRIL 29, 2022

Today it’s not enough to simply have a great product or mission, great organizations must be intentional in creating a positive customer experience. Customer experience is how customers perceive their interactions with your organization, which greatly influences their loyalty and likelihood to recommend or evangelize the organization. .

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Nonprofit Tech for Good

JULY 20, 2022

added the ability to interact with and produce content, making activities such as social media, online banking, and shopping possible. With the third iteration of the internet already on its way (hello cryptocurrencies and augmented reality), Web3 will continue to usher in new technologies, forever changing the way people interact.

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sgEngage

MARCH 4, 2022

In the 2021 Giving Experience S tudy , OneCause made several discoveries that will help your nonprofit make data-driven decisions to help strengthen your year-end campaigns. . In this article, we’ll explore three key findings from the Giving Experience Study and explain what they mean for your nonprofit, including: .

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Greater Giving

AUGUST 17, 2023

The Guest Experience Committee Chair is the beacon guiding attendees through a memorable journey When it comes to hosting successful events that leave a lasting impact, there’s a crucial behind-the-scenes role that often goes unnoticed but plays a significant part in creating memorable experiences.

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.orgSource

FEBRUARY 12, 2024

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. The days when board members holed up in a conference room and mapped the organization’s future based on anecdotal evidence, political expediency, and personal experience should be over.

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Nimble AMS

DECEMBER 16, 2019

Ready to take your member experience to the next level? Chatbots allow members to quickly and accurately interact with your association without waiting for open office hours or a human to become available. That’s where chatbots can make a huge difference in the customer experience. Use chatbots! Explore Nimble AMS.

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Bloomerang

JUNE 21, 2021

Donor Experience . Pillar #2—No More Silos: Your Donor Experience Strategy in 2021 and Beyond. Improving the donor experience should no longer be seen as something modest in ambition. . If you want to keep your donors, you need to pay significant attention to the donor experience. It’s Key to Sustainability.

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Association Analytics

NOVEMBER 9, 2023

Experience the future of cybersecurity and IT at the VisionCSI conference by designDATA. Stay ahead of technological shifts with virtual sessions and in-person interactions.

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NonProfit PRO

MAY 30, 2023

The interactive digital report highlights how nonprofits can leverage the latest technologies to create authentic digital experiences for donors. Classy released its sixth annual The State of Modern Philanthropy 2023 report which examines data from 34 million donors.

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.orgSource

JANUARY 14, 2024

Here’s an illustration of this idea from my experience. In her previous role, Sue had limited interaction with other teams in the organization. Build trust and confidence among team members by supporting their ability to interact more effectively. They represent preferences that may grow and change with experience.

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.orgSource

DECEMBER 26, 2023

On the contrary, my personal experience suggests they are meant for each other. See Below the Surface AI gives us the ability to reach beyond superficial interactions. Goleman said, “In my experience, I’ve never seen the tendency toward radical outbursts to surface as an indicator of strong leadership.”

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Tech Soup

JUNE 10, 2022

User experience, or UX, is a term that refers to all aspects in which an individual interacts with your organization online. When it comes to your organization's website, UX describes the ease with which a user can navigate through your site, from both a content perspective and a technical standpoint.

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AccelEvents

APRIL 23, 2021

There are ways that your brand can go about improving this energy and improving the hybrid experience. To help get you started, here are 6 event marketing strategies that might help you improve your hybrid corporate event experience: Strategy #1- Focus on Attendee Needs. Event Marketing Plans and Hybrid Events.

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Forum One

JUNE 2, 2022

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? Don’t worry—these lessons are for you too.

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Beth's Blog: How Nonprofits Can Use Social Media

APRIL 13, 2017

This past month I’ve done several workshops where I experimented with different audience online interaction tools to engage people in the room as well as a remote audience tuning in through a live video stream. I experimented with using the polls as part of the opening exercise in the workshop. Conference.

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NonProfit PRO

APRIL 21, 2021

Recently, we wrote a blog, “‘I’m Speaking,’ Explained,” that described an experience I had that changed the way I thought about how I interacted with others.

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AccelEvents

MARCH 4, 2021

With the events industry focused on hybrid and virtual events instead of more traditional live events, event producers need to pay careful attention to the attendee experience. At a live event, so much of the attendee experience is related to the venue, the food, and the proximity to other attendees. Define Your Objectives.

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Virtual Experiment Create Poll 52

AccelEvents

JANUARY 20, 2021

IMPACT ultimately decided to host an interactive virtual event for their customers called HubSpot Training Day. Plus, on-demand just doesn’t have the same engaging attendee experience as simulive.”. When asked about their experience moving from session to session, 83% of attendees rated the experience a ‘4 or 5’ out of 5.

Virtual 52

Virtual Interaction Impact Digital 52

AccelEvents

APRIL 23, 2021

There are ways that your brand can go about improving this energy and improving the hybrid experience. To help get you started, here are 6 event marketing strategies that might help you improve your hybrid corporate event experience: Strategy #1- Focus on Attendee Needs. Event Marketing Plans and Hybrid Events.

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Forum One

FEBRUARY 1, 2022

Instead, interactive tools, customization, and smart strategy allow nonprofits to go far beyond this to involve supporters in meaningful actions online that accomplish their mission. These experiences offer lessons for organizations of any size to re-imagine what it means to build community online.

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Nonprofit Tech for Good

FEBRUARY 18, 2022

If you have yet to experience virtual reality (VR), your first adventure into the metaverse using an Oculus Quest will provoke many self exclamations of awe and amazement. The first-time experience is very unique and shouldn’t be rushed. Store : Find new apps and experiences in the Oculus Store. Don’t skip them!

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