Eric Jacobsen Blog

MAY 20, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

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Service Training Train Attitude 48

Gyrus

OCTOBER 14, 2016

How to Gamify Compliance Training. In September we explored ways in which to make compliance training more fun, with our article entitled “ Fun Compliance Training – A Real Phrase ” However, we did not fully dive into the depths of manners in which such fun could be accomplished. Bite-sized pieces.

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Training Train Game Fun 60

Gyrus

SEPTEMBER 9, 2016

Fun Compliance Training – A Real Phrase. In life, there are few certainties, one in particular which you will be exposed and subjected to is compliance training. Compliance training as we know it is meant to be a boring and highly regimented experience. The same concepts can be applied to Compliance Training.

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Training Train Fun Structure 56

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 1, 2016

In a couple of weeks, one of the sessions I’m facilitating at the Nonprofit Technology Conference in San Jose is called “ How To Be A Wizard at Tech Training.” Our session will change the way you design and deliver technology trainings. 8 Tips for Designing Powerful Nonprofit Training Workshops. Fishbowl .

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Training Train San Jose Instructional Design 50

Beth's Blog: How Nonprofits Can Use Social Media

AUGUST 20, 2014

And that’s why I love teaching and training because it is all about the learning for both you and the participants. There are a lot different styles, philosophies, and techniques for facilitating groups of people. Check out the International Association of Facilitator’s Method database which contains more than 500 entries.

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Facilitation Technique Chart Method 121

Eric Jacobsen Blog

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 40

Service Training Train Attitude 40

Greater Giving

SEPTEMBER 12, 2023

Conduct staff training. For instance, your marketing team may use AI to come up with new, creative ideas for blog content, but they should still be in charge of writing it themselves. Conduct staff training. This includes providing them with educational resources and hands-on training. Encourage experimentation.

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Team Tips Fundraising Training 98

Nimble AMS

JULY 5, 2023

Read our blog for five employee empowerment strategies you can adopt at your organization today. 5 techniques association leaders can leverage for employee empowerment When you take steps to empower your association’s staff, you’ll notice an improved experience for both employees and members. Offer training.

Empowerment 114

Empowerment Associations Practice Training 114

Beth's Blog: How Nonprofits Can Use Social Media

JULY 25, 2017

I answered yes to all, but more importantly I think these two methods helped me the most: Carve out time for reflection after each training and do an after-action review with yourself. Be a participant in other people’s training sessions. Be a participant in other people’s training sessions. Here’s what I learned.

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Participatory Facilitation Technique Asia 76

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 27, 2014

Join me for a FREE Webinar: Training Tips that Work for Nonprofits on Jan.29th I’ll be sharing my best tips and secrets for designing and delivering training for nonprofit professionals that get results. 29th at 1:00 PM EST/10:00 AM PST. I use a simple structure to design: before, during, and after.

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Instructional Design Instruction Instructional Training 111

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 25, 2014

Earlier this month, I presented on a panel called “ Learn, You Will ” with Cindy Leonard, John Kenyon, and Andrea Berry on the topic of designing effective nonprofit technology training at the Nonprofit Technology Conference hosted by NTEN. You can find all resources materials here. Does #14ntc give an award for best slides?

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Training Train Reflection Resource 100

Beth's Blog: How Nonprofits Can Use Social Media

JULY 19, 2016

Designing and facilitating training (not matter the topic) is one of my passions and why I blog about it on a regular basis. I also love sharing techniques and tips with other trainers and often do “train the trainers” sessions as part of my practice. Photo: Americans for the Arts.

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Training Train Brain Exercise 50

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 28, 2013

These can help you predict whether participants will act on the training after the workshop: More than one person from an organization should participate so the ideas can be transferred to the whole organization. For example, I incorporate tactical and visual techniques for participants to use to do the exercises.

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Training Train Reflection Design 98

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 7, 2013

I always learn something from his participatory style, humor, and techniques. Here’s a few things I learned. For training where you are focusing on a skill, it allows for folks express their opinions (negative or positive) and not have get in the way of the instructional flow later on.

Facilitation 101

Facilitation Technique Ideas Exercise 101

NetWits

AUGUST 11, 2011

The seven event fundraising techniques or “best practices&# described here emerged from analyzing data and interviewing nonprofit event and development staff. Train your event staff regarding what’s new in this year’s website. Register Now ! Most events average only 21 percent active online usage by participants.

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Technique Fundraising Registration Template 218

The MatrixFiles

JUNE 20, 2023

Each belt is associated with specific forms, kicks and techniques. He expects us to advocate for more training, and decide the cadence of our journeys. But perhaps taking the punch means you learn something new or it positions you for the next move. Create a professional development ladder. We decide BUT he’s always there for guidance.

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Arts Lesson Leadership Student 246

Beth's Blog: How Nonprofits Can Use Social Media

MAY 15, 2012

My role was to deliver components of the Networked NGO curriculum – sessions on network mapping, challenges assumptions about networked ways of working, as well as training on how to use the online collaboration platform for their together moving forward. The photo above shows the “Fish Bowl” technique.

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Rwanda Social Media Training Train 113

The MatrixFiles

JUNE 20, 2023

Each belt is associated with specific forms, kicks and techniques. He expects us to advocate for more training, and decide the cadence of our journeys. But perhaps taking the punch means you learn something new or it positions you for the next move. Create a professional development ladder. We decide BUT he’s always there for guidance.

Arts 245

Arts Lesson Leadership Student 245

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 8, 2013

Keeping nonprofit audiences engaged during training can improve your outcomes. There are many creative ways to engage participants at a training - both face-to-face and online. One technique is to incorporate movement – from mini-stretch breaks, to self-assessment exercises to switches in the delivery model.

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Training Train Audience Activities 103

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 3, 2015

I’ve just returned from an inspiring week in Kiev, Ukraine where I got to facilitate a training for women’s organizations organized by Wake , an amazing start up founded by two respected colleagues Trish Tierney and Heather Ramsey. You have to think of your interpreters as extensions of your facilitation techniques.

Facilitation 50

Facilitation Training Train International 50

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 9, 2020

2) Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. This past year, I found myself writing less on this blog.

Professional 140

Professional Personal Croatia Build 140

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2022

Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. Since I do this every year, I also look at what I wrote the previous year.

Professional 111

Professional Facilitation Reflection Journal 111

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 3, 2024

Start A New Professional Journal(s): For as long as I can remember, I have kept an annual professional journal(s), using a variation of bullet journal technique. Chris Brogan’s technique is to select three words, but I modify it by articulating key themes. Writing : I’ve been writing Beth’s blog since 2004. That is twenty years!

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Reflection Professional Facilitation San Jose 73

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 8, 2019

One design important instructional principle for trainings and meetings, whether online or face-to-face, is to start off with a fun way to ease into the work. You have a couple of provocative questions related to the topic you will be discussing or training on and have people line up as to whether they agree or disagree.

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Online Technique Training Train 107

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2021

There are many approaches to journaling and types of notebooks, but I have settled in on using a variation of the bullet journal technique and the one-sentence five-year journal. Chris Brogan’s technique is to select three words and stick with them for the coming year. The five-year journal helps you look back as you look ahead.

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Journal Reflection Facilitation Technique 148

Eric Jacobsen Blog

AUGUST 24, 2021

This new edition addresses the specific needs of high school and college students , teaching them readily actionable time-management methods, techniques and strategies. I have been writing books and giving seminars and trainings for decades, and over that time I have seen first-hand how transformational these simple tools can be.

Student 52

Student Method Technique Time 52

Beth's Blog: How Nonprofits Can Use Social Media

JUNE 9, 2017

I learned so much about the taxonomy of innovation and really practical techniques, that I took the facilitation training. I started incorporating facilitating design labs as well as the techniques into my training practice ever since. Have you been trained to facilitate these methods? Luma Institute.

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Facilitation Design Resource Taxonomy 123

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 2, 2022

Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. Since I do this every year, I also look at what I wrote the previous year.

Professional 96

Professional Facilitation Reflection Journal 96

Whole Whale

MARCH 20, 2024

Off-the-shelf AI tools are being touted as the solution to all our content woes, promising to churn out blog posts, social media updates, and newsletters at lightning speed. That’s why we created CauseWriter.ai , an AI tool that is trained on your organization’s data and can create content in your unique brand voice.

Content 52

Content Voice Newsletter Delicious 52

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 13, 2015

One session used the “Fishbowl” technique. It can be done in different ways, but in the lab they placed four chairs in the center of the room. Have you ever used a fish bowl in your convenings or trainings? The rest of the chairs were placed in a circle around them or the “bowl.” Did you do it differently?

Facilitation 50

Facilitation Technique Leadership Conversation 50

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 30, 2010

I just finished doing a training for Open Society Institute media and information coordinators on social media with colleague, David Sasaki , from Global Voices. I've known since 2005 and I realized that the last time I had seen him was in 2007 in Cambodia at the blogging conference and over an interesting dinner served by our hosts.

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Social Media Training Train Media 95

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 16, 2011

The project includes face-to-face training , webinar , as well as one-on-one coaching provided by the expert team at SpitFire. This blog post is a roundup of the face-to-face we had last week in Houston to share some of the amazing lessons learned and some reflections. Friending the Finish Line. SMART(er) Social Objectives.

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Social Media Training Train Network 97

Eric Jacobsen Blog

MARCH 5, 2024

New Year's Resolutions for leaders : Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

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Mentoring Policy Review Technique 96

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 3, 2019

1) Review the Year: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. I’ve used Chris Brogan’s technique for over a decade and found it very helpful in keeping me focused. I wrote guest posts for many nonprofit publications and blogs.

Professional 114

Professional Build Journal Facilitation 114

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 13, 2018

Does your work at a nonprofit include facilitating meetings or trainings? Looking for new techniques to add to your facilitator’s toolbox? I’ll be sharing tips and techniques on how to generate ideas or “brainstorming” techniques. See below for more detail on the techniques.

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Facilitation Work Chart Technique 106

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 12, 2015

When thinking about adding mobile/online polling to a training, you have to think like an instructional designer for it be effective. Help the participants narrow down topics to discuss or work in small group exercises (replaces sticky dot voting and visualize the vote technique).

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Poll Technique Group Tools 50

Qgiv

AUGUST 4, 2023

To keep your volunteers as effective as possible, develop a volunteer management process that helps you recruit, train, and steward volunteers for your organization. There are three major aspects of managing your volunteers: recruitment, training, and stewardship. The average volunteer retention rate is around 65%.

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Retention Volunteer Management Practice 95