Eric Jacobsen Blog

MAY 20, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

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Service Training Train Attitude 48

Eric Jacobsen Blog

OCTOBER 11, 2020

Today, we look back to 2016 : 2016 brought the much anticipated release of Paul Smith 's book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. It causes buyers to put down their defenses. The first two books were my idea, which I had to pitch to them.) I was just learning how to write a book.

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Story Storytelling Chapter Teach 52

Eric Jacobsen Blog

MAY 20, 2019

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

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Training Train Service Attitude 40

Eric Jacobsen Blog

NOVEMBER 14, 2021

Here are 70 things you can do: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

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Effective Mentoring Policy Technique 52

Eric Jacobsen Blog

DECEMBER 19, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 52

Mentoring Policy Technique News 52

Beth's Blog: How Nonprofits Can Use Social Media

JULY 27, 2017

One of my colleagues, Nada Hamzeh , a nonprofit capacity building consultant from Lebanon, tagged me when sharing this striking image that depicts how can easily develop a behavior addiction to our mobile phones. BTW, Third Plateau is offering a chance to win FREE copy of the book, if you email them your favorite wellbeing app.).

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Product Lebanon Calendar gMail 73

Eric Jacobsen Blog

APRIL 16, 2021

Here are 70 things you can do: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

Effective 52

Effective Mentoring Policy Technique 52

Eric Jacobsen Blog

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 40

Service Training Train Attitude 40

Eric Jacobsen Blog

JUNE 10, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Time 52

Time Mentoring Policy Technique 52

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 1, 2012

Last week Kivi wrote about “ newsjacking ” the technique of piggy backing on a crisis to get more media attention. I really didn’t appreciate that the story had gone beyond the nonprofit news world until my phone rang around 1:30 pm and it was Kate Nocera from Politico.com. ” Read her analysis. And it worked!

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Causes Cancer Kentucky Dallas 128

Eric Jacobsen Blog

MARCH 15, 2021

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Time 52

Time Mentoring Policy Technique 52

Eric Jacobsen Blog

DECEMBER 27, 2020

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Management 52

Management Mentoring Policy Technique 52

Eric Jacobsen Blog

DECEMBER 22, 2019

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 53

Mentoring Policy Technique News 53

Beth's Blog: How Nonprofits Can Use Social Media

JUNE 18, 2014

” These apps can transform our mobile phones, tablets, and computers from agents of distraction into agents of mindfulness. Train Your Attention with Your iPhone Timer: I would never have been able to write my book, if I hadn’t read Peter Bregman’s 18 Minutes A Day. I set a Fi.tt

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San Francisco Work Help Tips 119

Eric Jacobsen Blog

JANUARY 1, 2018

2016 brought the much anticipated release of Paul Smith 's book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. It causes buyers to put down their defenses. When the book was published, Paul kindly answered the following questions about the book : Question: What drove your decision to write this book?

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Story Storytelling Chapter Teach 48

Bloomerang

MAY 10, 2022

The donor stewardship process begins when a supporter donates to your cause for the first time. Your donor stewardship plan will outline how you encourage these individuals to continue supporting your cause. Your board members can meet with high-impact donors, contribute to appreciation efforts, and act as ambassadors for your cause.

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Relationship Donor Build Tips 96

Get Fully Funded

MAY 16, 2022

The more people care about your nonprofit’s cause, the more they give and the more often they give. For animal causes it’s about $22. This technique helped me grow my first monthly giving program very quickly, adding a couple of dozen donors in just a few weeks. Click To Tweet. As a donor, I don’t like this strategy.

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Donor Nonprofit Gift Missouri 128

Eric Jacobsen Blog

MAY 12, 2019

The 70 tips below make for a good list for learning how to become a better leader when you don't have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be visible 15.

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Mentoring Leadership Policy Technique 40

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 9, 2017

We had great hopes (and still do) about the potential for “social media for social good,” how networks, connected society, and movements can be catalyzed to solve complex social change problems, for good causes and for philanthropy. Five years ago, Howard Rheingold wrote a book called Netsmart, that presaged the attention economy.

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Social Media News Media Social 77

Whole Whale

SEPTEMBER 8, 2023

Decades before the dawn of digital ads and social media, advertising legend David Ogilvy penned his seminal book “Ogilvy on Advertising” sharing hard-won lessons on how to effectively persuade consumers. Put a human face on the cause through case studies, testimonials, and videos. Passionate explaining of impact?

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Lesson Fundraising Digital Test 59

Eric Jacobsen Blog

JUNE 16, 2019

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

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Leadership Mentoring Policy Technique 40

Beth's Blog: How Nonprofits Can Use Social Media

DECEMBER 13, 2016

In my new book, The Happy Healthy Nonprofit: Strategies for Impact without Burnout , co-authored with Aliza Sherman, we lay out the symptoms and causes of burnout and the remedies through deliberate self-care. As someone who loves using data for decision-making, I found the health data generated by my Fitbit was highly actionable.

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Data Personal Support Exercise 125

Eric Jacobsen Blog

OCTOBER 10, 2016

Last month brought the much anticipated release of Paul Smith 's new book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. It causes buyers to put down their defenses. Recently, Paul kindly answered the following questions about his new book : Question: What drove your decision to write this book?

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Storytelling Chapter Story Teach 40

Eric Jacobsen Blog

SEPTEMBER 5, 2016

Because, Thursday, September 8 brings the official release of Paul Smith 's new book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. It causes buyers to put down their defenses. Today, Paul kindly answered the following questions about his new book : Question: What drove your decision to write this book?

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Teach Story Storytelling Chapter 40

Eric Jacobsen Blog

AUGUST 6, 2018

The 70 tips below make for a good list for learning how to become a better leader when you don't have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be visible 15.

Mentoring 40

Mentoring Leadership Policy Technique 40

Eric Jacobsen Blog

DECEMBER 20, 2018

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

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Mentoring Policy Technique News 40

Eric Jacobsen Blog

NOVEMBER 29, 2014

Don''t micromanage Don''t be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company''s strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

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Mentoring Policy Leadership Technique 81

Eric Jacobsen Blog

DECEMBER 22, 2013

Don''t micromanage Don''t be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company''s strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

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Mentoring Policy Leadership Technique 80

Eric Jacobsen Blog

JUNE 24, 2018

And, if you are still seeking resolutions for this year, perhaps write down (and start working on) five to ten from the following list of ideal resolutions for leaders: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all (..)

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Mentoring Policy Technique News 40

Eric Jacobsen Blog

DECEMBER 31, 2017

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 40

Mentoring Policy Technique News 40

Eric Jacobsen Blog

JUNE 27, 2013

The 70 tips below make for a good list for learning how to become a better leader when you don''t have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be humble 47.

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Tips Mentoring Policy Leadership 78

Eric Jacobsen Blog

DECEMBER 22, 2014

Don''t micromanage Don''t be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company''s strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 66

Mentoring Leadership Policy Technique 66

Eric Jacobsen Blog

NOVEMBER 26, 2012

The 70 tips below make for a good list for learning how to become a better leader when you don't have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be visible 15.

Mentoring 83

Mentoring Leadership Policy Technique 83

Eric Jacobsen Blog

APRIL 29, 2017

The 70 tips below make for a good list for learning how to become a better leader when you don't have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be visible 15.

Mentoring 40

Mentoring Leadership Policy Technique 40

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 18, 2014

The concept was genius — providing an app and free cell phone to the individuals in exchange for filling out the surveys. Completing the survey would get them more cell phone time. The concept included enlisting a telco partner who would provide the phones and data cards. Leap of Reason Books (Free download).

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Data Help Measure Analysis 107

Eric Jacobsen Blog

SEPTEMBER 24, 2013

The 70 tips below make for a good list for learning how to become a better leader when you don''t have a lot of time to read books about leadership. Eliminate the cause of a mistake 16. Return e-mails and phone calls promptly 29. Read leadership books to learn 51. Tailor your motivation techniques 61. Be humble 47.

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Tips Mentoring Leadership Policy 69

Beth's Blog: How Nonprofits Can Use Social Media

JUNE 28, 2016

The gesture that prompted quite a bit of discussion and debate was someone on their mobile phone during a meeting. The debate boiled down to – “Just because someone is on their mobile phone does not mean they are not paying attention, they could be looking up information versus checking out.” Thx https://t.co/5uMFbEKR3y.

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Reflection Arts Exercise Facilitation 64