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How to gather high-quality nonprofit client feedback

Candid

One way to serve your clients more effectively is to gather feedback from participants, then use what you learn to improve services and support organizational change initiatives. Follow-up questions might ask about specific aspects of the service or clients’ interactions with the nonprofit. or “What could we be doing better?”

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How to Get Leadership Buy-in for Streamlining Your Grantee Application

sgEngage

Or you can track the time it takes you to fill out the form, either with sample data or by trying to collect similar data from your own systems. You can ask your grantees for feedback through surveys, interviews, focus groups, or informal conversations. How are you using each piece of data you collect from your grantees?

professionals

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Interview: Marshall Kirkpatrick on the Real Time Web Report

Amy Sample Ward

The Real-Time Web and Its Future , a new report from ReadWriteWeb , focused on the changing ecosystem of the Web, one that runs in real-time. “For the following report, we interviewed 50 companies, developers and executives building or leveraging real-time Web technology. First, what does the “real-time Web&# really mean?

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Community Engagement and Social Media for Public Media

Amy Sample Ward

We are not actually engaging with every member of our service area, we don’t know who they all are or what they all do. And the crowd is everyone else; yes, they are part of your service area or your “audience&# but you haven’t reached them yet. is our community directly informing the services we provide?

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New on SSIR: How to Build Trust with Your Community

Amy Sample Ward

Ensure that your Facebook, Twitter, YouTube, and any other online profile you have includes a link back to your organization’s website. It can take many shapes: monthly community calls, regular open house events, staff interviews and blog posts (be sure you allow for comments!), or regular program updates.

Build 228
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International Human Rights Day 2011

Beneblog: Technology Meets Society

Here’s a sample of our accomplishments: Martus , our secure, open-source information management software for human rights defenders continued to empower many human rights groups worldwide to secure thousands of stories of human rights violations and to use this information strategically to advance their causes.

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150+ Creative Ways to Show Donors Appreciation

Nonprofit Tech for Good

They can be a video interview with the donor about the mission. For example, a carved, sewn, painted, or drawn item by a regular volunteer or service recipient. If you are with a job training program, maybe you make a bookmark that is focused on job interview tips. Mention the donor in a dedicated email blast or several.

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