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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Leena AI nabs $8M Series as it expands from chatbots to HR service platform

TechCrunch

Over the last couple of years since leaving Y Combinator, the company has moved into broader HR service delivery. “So I’m talking about having an intelligent case management, knowledge management and document management system, which is backing the virtual assistant as well,” Jain explained.

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Meatball Subs & Knowledge Management

Michael Stein's Non-profit Technology Blog

I was in the middle of an office move many years ago, all my papers and books and files stacked on the floor or dumped in cardboard cartons, when the messenger service showed up to collect a proposal we'd just finished and and needed to get into the hands of our prospective client by close of business. Took longer, I bet.

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My brain to get things done: Obsidian

Judi Sohn

Over the past few years, a new crop of tools and learning emerged around Personal Knowledge Management (PKM) or Tools for Thought. You can purchase their sync service or bring your own if you need to access your vault of files on multiple devices. Obsidian is as secure as you need it to be. Nothing is stored in the cloud.

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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Sam and I had recently shut down a product in the knowledge management space that failed to get traction,” Rahman told TechCrunch via email. “In the process of building the product, we met a group of early adopters who felt underserved by popular knowledge management tools that require constant manual input.

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Building a Tech-Driven Legal Aid Network for the 21st Century

Saleforce Nonprofit

CARPLS Legal Aid is the largest provider of free legal services in Chicago, and we believe no one should have to deal with their legal issue alone. At that point, you might have your solution or you may be referred to a legal services partner specializing in your issue.

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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. Luckily, the learning, evaluation and knowledge management pioneers want to keep talking and meeting.