Accessibility Excitement in Geneva

Beneblog: Technology Meets Society

This is totally the “how sausage and law are made” view, so don’t read this unless you want to know more about global accessibility in detail! WIPO has a mandate from its member states, and is working to address the need to change laws and get more accessible books flowing.

Accessible eBooks for Equal Opportunity

Beneblog: Technology Meets Society

One of their main challenges is that they do not have adequate access to educational materials that are necessary to learn and succeed in school. Accessible ebooks and Bookshare have helped sixth grader Kevin Leong overcome his reading challenges.

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Bringing Millions of Books to Billions of People: Making the Book Truly Accessible

Beneblog: Technology Meets Society

Literacy and access to knowledge underpins just about every social good, from education, to economic development, to health, to women’s empowerment, democracy and respect for human rights. To bring the power of books to everybody on this planet, we must make books truly accessible.

Increasing Accessible Publishing Globally

Beneblog: Technology Meets Society

Plenary Talk at the Eighth General Assembly of the World Blind Union Access to published information is an essential requirement for education, employment and full social inclusion. People with vision impairments and other print disabilities deserve equal access to that treasure of information. In my talk, I highlighted three global movements towards increasing accessible publishing. What can we do today to build that accessible future?

The FCC and Accessibility

Beneblog: Technology Meets Society

The FCC just did a series of four blog posts asking for feedback on their new accessibility plans. Comments on the FCC's Accessibility Plans (June 2010) My main recommendation to the FCC is to be more ambitious about accessibility. Although the Clearinghouse and Awards programs could be helpful to the cause of greater access for people with disabilities, I don’t think they truly take on the biggest opportunity for change.

Accessible Webinars: ReadyTalk’s Live Captioning Service

Tech Soup Blog

Recently, we've been utilizing a relatively new service from ReadyTalk : live captioning. ReadyTalk’s service is provided by and Caption Colorado. After we request the live captioning service, we're provided a URL to share with our participants.

Happy Global Accessibility Awareness Day: A roundup of accessibility resources


For many people with disabilities, this is a daily reality when they encounter the common problem of non-accessible websites. In recognition of these challenges, May 21 is Global Accessibility Awareness Day (GAAD). Beyond the Shuffle: Data Accessibility in the Cloud by Kirsten Kippen.

NGO Bringing Internet Service To Developing World


In places like rural Africa, reliable internet service is hard to come by.

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Making the Book Truly Accessible for All Students

Beneblog: Technology Meets Society

This includes accessible educational materials, such as e-books that can be used with computers, or mobile devices that display enlarged text or read the book aloud while also highlighting text. Department of Education Office of Special Education Programs (OSEP) selected our successful Bookshare library as the provider of accessible materials to every student in the U.S. Bookshare has grown into the largest online digital library of accessible books and periodicals in the U.S.,

National Information and Referral Services Day


In 2011 the Senate passed S.RES.241 declaring November 16 as "National Information and Referral Services Day" at the request of the Alliance of Information and Referral Services (AIRS). Information and Referral connects people with services to find a solution to a variety of issues about housing, food, legal issues, family support, health care, jobs, schooling and much more. One such services is 2-1-1 , a phone number used to access information about community services.

Mozilla Service Week Starts Today!

Amy Sample Ward

That’s right: Today is the first day of Mozilla Service Week ! Learn more about Mozilla Service Week and get involved! What is Mozilla Service Week? Tags: events mozilla mozillaserviceweek opensource service volunteering

World Usability Day - Accessibility Channel » Technology Social Entrepreneurship and Accessibility of Web Services

Beneblog: Technology Meets Society

Thursday is World Usability Day, and I'll be giving a on-line session entitled Technology Social Entrepreneurship and Accessibility of Web Services at 20:10 GMT, or 12:10pm PST. I never have done such an event, so I'm looking forward to trying it out

Exciting open access project in Vancouver!

Beneblog: Technology Meets Society

It takes an editor through the entire process of operating and publishing a journal, with a heavy emphasis on open access journals (where the articles are freely available to everybody from the moment they are published). An exciting development is the recent offering of hosting services (through the help of PKP's main partner university, Simon Fraser U.

Benetech’s New Image Description Tool Improves Accessibility of Graphical Content for Students with Print Disabilities

Beneblog: Technology Meets Society

Benetech has long been a pioneer in providing innovative services to people with print disabilities. The DIAGRAM Center team has also created an image data content model which will provide standards to define and enhance the efficacy and interoperability of accessible images as the project evolves. DIAGRAM stands for Digital Image and Graphics Resources for Accessible Materials. DRM DAISY accessibility Poet Department of Education Kerscher Read2Go OSEP DIAGRAM Bookshare BYU

Buying Power: What’s to Come in Online Financial Services

Byte Technology

Using your fingerprint to access your smartphone is one thing, but using it to complete a purchase at any and every store is just around the corner. Not just for buying material goods anymore, online services and payment platforms now allow us to complete all things banking on a global scale from the comfort of our couch or coffeeshop. The post Buying Power: What’s to Come in Online Financial Services appeared first on Byte Technology’s Web Design Insights Blog.

Working Toward Internet Access for Everyone

Tech Soup Blog

adults still don't have broadband Internet access at home. Expansion of the FCC's Lifeline Service. The June 2015 FCC proposal calls for an expansion of Lifeline to provide low-income households with a choice of subsidized phone service or broadband Internet access.

Computer Refurbishment and Accessibility

Tech Soup Blog

The first time I really "got" the power of accessible technology (AT) to improve the lives of people with disabilities was when I saw the PBS documentary Freedom Machines. How Accessible Technology Computer Refurbishment Came About. How Accessible Technology Works.

Metro4All — Making All Metro Systems Accessible

Tech Soup Blog

Ever since the Independent Living Movement began to emerge in the 1960s to empower people with disabilities, more and more of the world has become accessible. Metro4All is actually a collaboration of people in different countries interested in addressing mass transit accessibility.

Making the Case for Advancement Services

Robert Weiner

I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. I also pointed her to CASE's book Advancement Services: A Foundation for Fund Raising , and CASE's Handbook of Institutional Advancement , which includes a chapter on Advancement Services, as well as the Association of Advancement Services Professionals.

Print Access for All: Anna Reid in Chennai

Beneblog: Technology Meets Society

A related, but slightly different and less recognized issue, is the fact that people with disabilities such as blindness often have limited access to printed materials, even if they are well-educated.

Common Pitfalls of Using Managed IT Services

Tech Soup Blog

Utilizing managed IT services (also called IT outsourcing) can be great for a small to medium-size business, but it does come with some risks. It's important to understand some common pitfalls when using managed IT service providers (MSPs). Get Access to Your Documentation.

Lawsuit over denying access to a student with learning disabilities

Beneblog: Technology Meets Society

We're up to more than 125,000 users, with over 95,000 books available, and our users are now accessing content at a rate of more than million downloads per year! That's why it's painful to hear about disputes over denying students with very real print disabilities access to these resources. I've recently been corresponding with a mother whose son's school district seems to be suing them to deny access to accessible material.

Guest Post: Collections Access - Open the Door Wider

Museum 2.0

are well versed in new ideas for audience engagement and committed to opening up their institutions to increase public access. Can collections access be a way to entice new audiences? I stirred up a debate by raising the question “why not allow access?”

Addressing Accessibility in Social Media


These needs may relate to accessibility and the user-friendliness of your site for those with auditory, visual, cognitive or mobility impairments. This blog post is not meant to explain the nuances of accessibility, nor will it explore all of the dimensions of building a social site, but it will discuss key considerations when working to make your online presence social while remaining accessible to all users. Keep Accessibility in Mind. By Stuart Holland, Sr.

Satellite Internet Service – Is It Right For You?

Confessions of a Non-Profit Executive Director

There are numerous provincial zones where DSL (coordinate endorser line) or digital Internet benefit isn’t accessible. In spite of the fact that not as quick as DSL or digital Internet benefit, satellite Internet benefit is significantly speedier than 56K dialup benefit, and is accessible to anybody in the United States who has a reasonable perspective of the southern sky. Satellite Internet Service Features. Month to month Service Fee. Client Service.

Website Accessibility

Michael Stein's Non-profit Technology Blog

Web Accessibility standards are not new, but as the internet becomes more central to American life, the issue of website usability by people with disabilities is getting its day in court. It's been a matter of debate whether the law requires such accessibility. Meeting Internet accessibility standards in terms of the disabled takes on increased importance for all organizations with the possibility of a lawsuit now a real threat. Tagged: nptech , 508 , ADA , accessibility

Alpine Access: Insights from 12 Years of Managing Remote Workers


In 1998, virtual call center staffing company Alpine Access opened its doors. All of the staff taking calls with Alpine Access — now totaling about 3,000 customer service representatives — work from their homes. Alpine Access started as a pure home-agent company.

Planned Parenthood Hudson Valley Offers Health Access Over SMS

Mobile Commons

Planned Parenthood Hudson Valley is using SMS to offer citizens quick, confidential access to resources for their sexual health concerns.

Mozilla Service Week Starts Today

Tech Soup Blog

Mozilla Service Week is here! We've blogged about Mozilla Service Week a few times in the past few weeks, but if you still haven't gotten involved, it's not too late. All week, the Mozilla Service Week site will be featuring volunteer success stories.

Medicaid Service Billing for Rehabilitation Agencies: The Advantages of Outsourcing

Vertex Systems

Medicaid Service Billing for Rehabilitation Agencies: The Advantages of Outsourcing. Rehabilitation can be a long road not only for patients, but also for providers looking to be paid for their services as quickly and efficiently as possible. Choosing a Service.

Our WIPO Statement on the Treaty for Access for People with Disabilities

Beneblog: Technology Meets Society

For example, all residents with the qualifying disabilities in Australia, Denmark and Qatar, to pick just three examples, now have free access to Bookshare thanks to our joint efforts with local and national disability groups in these countries. Bookshare now has hundreds of titles in Hindi, Tamil, and Spanish, and we recently announced a partnership with the government of Qatar to develop an Arabic language service.

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Is the Financial Services Industry Poised for Market Disruption?


If the financial services industry is to keep up, it needs to: embrace and acquiesce to the new customer mindset. Technology is enabling a greater awareness of how companies are servicing customer demands. Credit card services have their own databases, and processes for segmentation.

United Airlines customer service success story

Judi Sohn

Family members who traveled together using the same email address should access the site individually. I know that in choosing air travel you do so with personal commitments in mind, and I am truly sorry if we did not provide the timely level of service that you expect or deserve from United. It’s 10:30 pm Eastern and I’m trying to force myself to stay awake until at least 11-11:30 pm to reset my body clock. It’s been a whirlwind week.

The Surge of "Software as a Service" and OnDemand technologies


With the turn of the 21st century, software as a service (“SaaS”) took its place in the dictionary of technology terms that are redefining the way many organizations plan for the future. However, these benefits often come with limitations on flexibility and data access. Easy to Deploy and Easy to Access. Now, that's accessibility!! Tags: SaaS Technology NetWits Newsletters OnDemand Software as a Service Internet Marketing

Leadership And Customer Service, Marriott Style

Eric Jacobsen Blog

In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better. Get out of your office, walk around, make yourself visible and accessible.

Even More Secure Access to Accounts

Mobile Commons

Enhanced Security Access provides an additional level of security, including: Strong Password Reinforcement. Restricted Access for Customer Service. Enhanced Security Access is available to all Mobile Commons customers with highly sensitive data, such as Protected Health Information (PHI) or financial data. Learn more about Enhanced Security Access features, and contact your account manager or email to upgrade your account at no extra charge.

Upcoming Nonprofits Live on September 14: Accessible and Assistive Technologies

Tech Soup Blog

Technology has greatly increased the ease with which we can access news and services and serve others. However, if we are truly intent on using technology to serve and help others we cannot forget to make sure tools we use, whether they are websites or apps, are accessible to all.

What is Customer Service?


It’s as hard or harder evaluating customer service for software you might adopt than evaluating the software itself. While evaluating service from consultants is different from generally anonymous commercial enterprises, there is a lot to be said to looking at standards, positive and negative, set by those with the most resources. At home we are coming to the end, I hope, of a protracted process of updating our cable access subscription.

Adding to your Board? Top Ten Questions to Ask when Choosing a Board Recruiting Service


For that reason, many nonprofits opt to turn to board recruiting services like BoardAssist for help. Choosing the best board recruiting service for your nonprofit is critical. Top Ten Questions to Ask when Choosing a Board Recruiting Service. Many services are not.

Tata Consultancy Services in Mumbai

Beneblog: Technology Meets Society

The reason I came to Mumbai was to visit Tata Consultancy Services, the giant outsourcing firm. We discussed literacy and access for the blind, and I learned about one of Mr. Kohli's passions, which is adult literacy. I had an introduction to the one of key leaders in India's outsourcing revolution, Mr. F.C. Kohli, who was the driving force behind TCS. We had a great conversation high above south Mumbai in the Air India building, which overlooks Mumbai's peninsula.