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Are You Done With Digital Transformation?

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But technology continues to evolve, and we have a choice. One example of this phenomenon that comes to mind is how we will all need to respond to improved AI technology and greater opportunities for customer service and personalization. However, their meanings are poles apart in terms of scale and impact.

Digital 221
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AI and Nonprofits: Will Bots Make Transition from Functional to Friendship?

Beth's Blog: How Nonprofits Can Use Social Media

The next disruptive technology phase is already upon here and it includes a technology designed to emulate human conversation – chatbots programmed with artificial intelligence. It will have implications for nonprofits way beyond simply setting up a Facebook Messenger bot for your nonprofit’s Facebook Brand Page.

Gartner 112
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Customer Experience Plays Marketing as a Long Game

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According to Gartner , the technology and research consulting firm, 90 percent of organizations now have a CX officer or an equivalent position. Gartner identifies these qualities as key to delivering value: A customer journey mapping process that extends beyond acquisition and purchase through the life of the relationship.

Game 44
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Fundraiser Burnout? Try Automation to Boost Both Efficiency and Employee Morale

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The impact of burnout is particularly significant for nonprofit organizations. Operate More Efficiently Gartner projects that 70% of organizations will implement structured automation by 2025. Boost Employee Morale The tasks most suitable for automation are typically the ones a fundraiser is only too happy to give over to technology.

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Solving the Salesforce Talent Gap

Cloud 4 Good

In 2020, Gartner ranked Salesforce the #1 CRM for the 8th year in a row, with greater market share than the next nine competitors combined. billion in revenue for FY 2022 and more than 150,000 companies and 40,000 nonprofits currently use the platform to create value. Salesforce’s economic impact is even greater.

Gartner 96
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AI, Automation, and New Tech Put Member Love Online

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As you investigate strategies to incorporate AI and other new technology into customer experience, it’s important to keep delight at the center of that relationship. An Entrepreneurial Approach to Risk, Courage, and Transformation David Caruso, Co-Founder and President at HighRoad Solutions, explained the impact like this.

Tech 221
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Digital Evolution—Three Trends to Watch

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The focus has gone beyond whether or not you will have digital platforms. Examples of the impact of digital evolution on behavior and life are plentiful. Organizations are becoming cyborgs or integrated with and inextricable from, the technology that keeps them operating. It’s a component of most emerging technologies.

Trend 221