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Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

Cloud 4 Good

In part one of our new blog series, Support and Maintenance of Your University’s Salesforce Org , we will explore long-term maintenance and success strategies, starting with best practices for staffing your Salesforce instance. What Kind of Support Staff Do You Need? Tier 1 Support. Tier 2 Support.

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To Build or Buy a Software Solution: Which is Right for You?

Association Analytics

Having this knowledge base available to you can be invaluable. When outsourcing, you typically have an option where maintenance and support are included, thus eliminating the need for internal product management. Earlier, we mentioned the need to have the right people in the right roles.

Software 321
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5 common questions about starting a nonprofit organization

Candid

It will be harder to get support if you are just duplicating existing services rather than improving or adding to them. Thus, you can focus your efforts on serving your community right now while you develop experience and support that will serve you well if you eventually decide to form a separate organization. . Have a question?

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15 nonprofit books to inspire your New Year’s resolutions? 

Candid

We all know leadership and management play a significant role in any nonprofit’s success. Please visit this knowledge base article, How can I access Candid’s eBook collection? Build skills to become a better leader or manager.

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Sales Operations Demystified: What It Is, Why It Matters, and How To Do It Right

Wild Apricot

Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. Optimization of Sales Tools, Knowledge Base and other Assets. Content and knowledge base management. Automation.

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How nonprofits can benefit from knowledge management

Socialbrite

Knowledge management tools are systems used by organizations to share information. These can be customer relationship systems (CRMs) or knowledge bases or learning management systems (LMS). Knowledge management systems allow organizations to keep their books organized and accessible to the people who need them.

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The Nonprofit Fundraising Strategic Plan Guide

Everyaction

Understanding your supporter base. Share your organization’s mission, who you serve, the influence your organization has on its audience(s), and the role it plays in the larger conversation around your issue area. The roles on your fundraising team will vary from generalized to more specific. Let's get started!

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