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Your 2024 New Year's Resolution Check-In

Eric Jacobsen Blog

New Year's Resolutions for leaders : Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. What are you doing?

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70 New Year's Resolutions For Leaders

Eric Jacobsen Blog

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

article thumbnail

Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. What are you doing?

Service 48
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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. What are you doing?

Service 40
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Trainer’s Notebook: Group Polling Techniques and Tools and Incorporating Movement

Beth's Blog: How Nonprofits Can Use Social Media

Jennifer made use of an app called “ Answer Qwik ” that allows participants to answer polling questions on their mobile phones and have the aggregate results shown on the screen. When thinking about adding mobile/online polling to a training, you have to think like an instructional designer for it be effective.

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70 New Year's Resolutions For Leaders

Eric Jacobsen Blog

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)